Customer Reviews for McGibbons Auto and Truck Repair
(U-Haul Neighborhood Dealer)

519 reviews

4-100 Van Horne St N   Cranbrook, BC V1C3P3
(at 1st St)

(250) 426-7369

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(250) 426-7369

4-100 Van Horne St N
Cranbrook, BC V1C3P3
(at 1st St)

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The older guy that works there needs a little bit more customer service relations as he is not a very nice man. The lady that works was very friendly and helpful

Amanda S. 
Rating:
5.0

Awesome. First time using U Haul and we will definitely do it again. thanks

Mirella T. 
Rating:
4.0

Weekend pickups would be Way more convenient

Wanda K. 
Rating:
4.0

Was charged a late drop off fee even thought I returned the uhaul a day early. I believe this is because the location was closed over the weekend. However, Kay Wink from Uhaul customer service was very helpful and resolved the issue.

Tobias R. 
Rating:
5.0

Everything was good

ALEJANDRO O. 
Rating:
5.0

Everything went well.

Kenneth K. 
Rating:
1.0

Stuff happens. Sometimes vehicles get stuck. Making up other stories about it and trying to charge for the truck itself is bs. I don't believe you at all you are being indictive because you had to goo get it unstuck. So you are screwing over a customer.

Jesse B. 
Rating:
5.0

Customer did not leave a comment.

Zoltan C. 
Rating:
2.0

Pickup was not quick and efficient. The lady was very hesitant on what to do, to complete the transaction. Vehicle was given with worn out tire tread.

Mitch D. 
Rating:
1.0

Everything about the pick up. Literally everything about the Cranbrook location should've been different. Wildly unprofessional, dishonest and filthy.

James D. 
Rating:
5.0

Excellent service and the truck ran very well for the whole trip.

Peter T. 
Rating:
5.0

Customer did not leave a comment.

Marilyn M. 
Rating:
3.0

The check out was painfully slow. it took me over an hour to get my rental. When I finally did get the truck all the items I needed were not in the back. Casued me to have to come back to the location for the dolly and blankets. Then I was told next time I needed to check before I drove away. The lady checking me in told me everything was there. It was a very frustrating and long process. The front windshield was cracked and the wiper blades did nothing to clean the window. Quite disappointed with the process

Jeff C. 
Rating:
4.0

Booked the truck Online and didn't select Insurance. Insurance was added in the final Invoice. (Why should I check again for the options selected while receiving the keys as Already have declined Insurance.) Location was not agree to Compensate or match my initial booking selections with their selections ( for Insurance/Services etc.)

Roopinder S. 
Rating:
2.0

I put in 100$ in gas…I spent 50$ too much on gas and they refuse to refund…I filled it up to 1/2 tank when I was only to fill at 1/4 tank…they refuse to return 50$

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Orry K. 
Rating:
3.0

Customer did not leave a comment.

Maureen B. 
Rating:
4.0

Customer did not leave a comment.

Bryan G. 
Rating:
1.0

Make sure the vehicle is clean and do the paper work correctly. It was a huge hassle to drop the vehicle off

nathan C. 
Rating:
5.0

Customer did not leave a comment.

stewart M. 
Rating:
5.0

It's a great service location. Very helpful staff

Anita K. 
Rating:
1.0

We had a horrible experience in that we got called the day before we were supposed to pick up our uhaul saying there was no uhaul for us at that location even though we had booked it a month in advance. We were then directed to a city 3 hours away from us which we had to go that day to pick it up since the location was not open the next day. We were promised a rebate which we did not get. We were not compensated for gas money and the staff were rude and unhelpful. Would not recommend uhaul to anyone who has a choice if they are going to treat customers like this. Completely unprofessional and incredibly inconvenient and stressful.

Tyler I. 
Rating:
1.0

The truck was well maintained but not clean in the cab area. The man at this location was rude and initially stated we didn't have a rental contract despite showing him that we did. He was unapologetic even when he realized his error and continued to be unhelpful and rude.

Declan B. 
Rating:
3.0

Customer did not leave a comment.

Jill C. 
Rating:
5.0

Customer did not leave a comment.

Donald Cory E. 
Rating:
5.0

Customer did not leave a comment.

Calen R. 
Rating:
5.0

Maintain the great service!

stewart M. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
2.0

This is not the locations fault. We reserved a truck and trailer. The day before our rental traffic called to say they didn't have the 10' we reserved but had a 26' so reluctantly we took that as there was nothing else. I asked the rep if everything was confirmed she said yes but said the trailer had to be picked up at a different location. That's fine so we decided to drive to the location our trailer was reserved at the day before just to see if we could get a smaller truck than the 26' only to find out there were no trucks available at all! We showed our reservation and were told I don't know what to tell you there isn't one available but they did have a trailer there. Then we drove to the McGibbons location where the 26' truck was supposed to be and again no trucks available. The girl at the counter did find us a 20 ‘ and had a trailer at that location so it turned out ok. Had we waited and showed up on the date of our reservation and time with everything confirmed by “traffic” not only wouldn't there have been a truck and trailer available the office would have been closed! We only learned this as we took the time to fix everything the afternoon before our confirmed rental We mentioned ok so at noon tomorrow the truck and trailer will be here . The girl said yes it's all fixed now and confirmed except you need to be here by 11am as we close by noon on Fridays. Have used uhaul many times with no issues. This was a disaster that could have been much worse if not for us going personally to the location the day before after a confirmation from “traffic” just to try to find a smaller truck.

Kelly S. 
Rating:
2.0

Customer did not leave a comment.

Kelly S. 
Rating:
1.0

These people are the most miserable dealers I could have ever dealt with. Miserable and not helpful whatsoever. I will never rent from McGibbins again. I got charged more fuel than I should have, and they are the most unpleasant people I know. I am not exaggerating.

Tom D. 
Rating:
4.0

Help loading and unloading. Safety check. I was okay to load myself and didn't ask for help but better service would have been to offer assistance.

Matthew W. 
Rating:
3.0

Customer did not leave a comment.

Randy L. 
Rating:
4.0

Lengthy time to process paperwork. Other than that, great.

Jordan T. 
Rating:
5.0

Customer did not leave a comment.

Marie H. 
Rating:
2.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

All good.

Marc C. 
Rating:
3.0

Customer did not leave a comment.

NADINE B. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
3.0

No comment on the drop off location as it was after hours when I dropped off the truck.

CHRISTOPHER S. 
Rating:
3.0

Lot was full of Snow, Got stuck, had to shovel myself out, truck sliding door was frozen shut. Did not have the cargo blankets I reserved.

Bob M. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
1.0

Pathetic service was given to us, we booked the Moving truck 10 foot and day before i got confirmation that its confirmed but when k reach there, there was a old guy working and he is so arrogant and not wearing the mask as well sitting inside of office and after getting the confirmation still he hasn't not given me the 10 feet truck because he already given the truck to some else and more over the truck was dirty with full garbage and and next when we go there to return the same guy with out mask and he charge me for 2 days i was there on time his computer was not working i was waiting there for 30 minutes and he charge me 2nd day rent as well. Never go there and will recommend to everyone else as well. Greedy for money and no sense of talking with Costumer. Thanks

Vishal V. 
Rating:
1.0

Well, first the guy I dealt with wasn't willing to get up from his chair and show me where the truck is parked. He gave me wrong keys & it look forever for me to figure that out. Second he told me that the truck is full with gas and I will be returning with full tank of gas. I gave them full tank of gas but they didn't so that was disappoint. I thought I should go & talk to that guy again but he already showed me that he is not willing to leave warm cozy room. Anyway I already file a complain with U hall anyway. Thanks

MANBIR S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

The minimum size of trailer that was promised to me was unavailable when we went to get it. Not the location's fault. But when I called UHaul main office, they told me that I may have to take a bigger one than requested (which would have been ok), but we ended up with a very small one which couldn't fit everything.

Kimberly R. 
Rating:
3.0

Customer did not leave a comment.

Lexi B. 
Rating:
4.0

Customer did not leave a comment.

Vallen D. 
Rating:
3.0

The location was convenient but not secure. I dropped off on the weekend and nobody was around. I called them and still nobody all weekend. I did not feel safe leaving the van in their open lot on a busy road unlocked with my dolly and blankets on the back!

Dawn M. 
Rating:
3.0

The back of the truck had a bad sour odour. I had to wipe the cargo area down with cleaner before loading our personal items into the truck to avoid our items taking on the odour.

Zachary D. 
Rating:
5.0

Continue the great service,I would recommend u-haul To friends.McGibbion's Auto we're excellent to deal with.

Frank D. 
Rating:
1.0

Terrible customer service at this location. I felt that the uhaul part of their business was an inconvenience to them. Parking lot was extremely small. They never came out to monitor me hooking up the trailer, I had to check by myself that the lights were working correctly. One wheel had a flat tire on the trailer. When I called to have roadside assistance it took 7 HOURS to have the tire repaired. I had to delay my trip an entire day because of this. Not happy by any means

Nathan L. 
Rating:
5.0

Customer did not leave a comment.

Matt H. 
Rating:
5.0

Customer did not leave a comment.

Kim P. 
Rating:
3.0

Location was closed.

Slaven N. 
Rating:
3.0

Customer service

Michael P. 
Rating:
5.0

It's just a drop off location. Not much to talk about, maybe better signage to the drop off key box. And better explanation on the app when you are returning the equipment to leave the other uhual products used in the truck.

Joshua G. 
Rating:
2.0

The customer service was poor. I don't remember the last time I left a place feeling so mistreated. The guy at the desk barely looked at me, and directed all his questions to my father who was there with me, even though the rental was in my name. The truck worked great for my needs. No issues with the equipment.

Danika B. 
Rating:
2.0

Owner didn't know how to navigate the U-Haul site, kept us waiting and waiting as well as the client behind us because though he's been in the business for quite a while, didn't understand that he had to show the trailer that was delivered on the Sunday as "received" so that he could complete our order to take it. Then, upon inspecting the trailer before departure, we found a screw lodged in the trailer's driver's rear tire and his response was, "Oh, yeah, that's been in there for a week." He did make an appointment for us to get the tire repaired but it took us another half hour at the tire dealership to get that resolved which all totaled left us over an hour behind schedule. NOT appreciated!

Rod W. 
Rating:
1.0

The man working was so unbelievably rude to us this morning. First he told us we had no reservation, then he lectured me about booking online. He kept interrupting me every time i spoke. I've never received such poor customer service. It was awful! This was my first time renting a uhaul and it will be the last.

sean S. 
Rating:
4.0

Customer did not leave a comment.

Dave C. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
1.0

Customer did not leave a comment.

Diana M. 
Rating:
4.0

The check in process through the U-Haul website does not work. It wants to check the location of your phone while checking in, we tried on two phones with location services on, it didn't work. If that step doesn't work, you can't go any further. Not a good system.

Cheryl W. 
Rating:
3.0

Customer did not leave a comment.

John E. 
Rating:
1.0

And absaloute condescending ass hole

Matt B. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
5.0

Customer did not leave a comment.

Volker G. 
Rating:
5.0

Customer did not leave a comment.

Myrna M. 
Rating:
1.0

Customer did not leave a comment.

Tamara B. 
Rating:
3.0

See my other comments. I have no problem with the Cranbrook agents though their office is shabby.

TIMOTHY G. 
Rating:
5.0

Try out/ drive by maintenance personnel the vehicles, to the satisfaction of customers. For instance: engin noise, power to drive with full load etc.. or instruct or relate to customers any needed knowledge. Customers service

Richard P. 
Rating:
3.0

Could not get the location app to work for drop off! Business was closed at drop off.

Brennon S. 
Rating:
4.0

Customer did not leave a comment.

Garth G. 
Rating:
1.0

the gentleman I spoke to had a very poor attitude toward customers, basically saying he didn't care that I was told I could pick up my open, flatbed car mover trailer., that he wouldn't have one... the lady that actually Did rent me the trailer was a bit friendlier, but she and the office reeked of cigarette smoke

jerry H. 
Rating:
5.0

None, all the best.

Richard P. 
Rating:
1.0

Don't surprise customers with add on charges after the reservation is confirmed.

Hans V. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey V. 
Rating:
5.0

Good experience Everything went well. Very happy. Thank you

Rod O. 
Rating:
5.0

Customer did not leave a comment.

SED B. 
Rating:
4.0

Trailer was dirty inside and out. The electrical wires were rotten and exposed to the weather. No cord to connect from the truck to the trailer. This trailer is at the end of its service life.

steve H. 
Rating:
3.0

We had summer tires on our rental. We had a winter storm during our 2 day move. We got stuck in snow due to tires. Truck came from Arizona. We live in BC in snow belt. It was extremely stressful and dangerous.

Rachel R. 
Rating:
3.0

Customer did not leave a comment.

Debbie F. 
Rating:
4.0

awesome

Walter K. 
Rating:
3.0

Customer did not leave a comment.

Mathieu F. 
Rating:
4.0

Customer did not leave a comment.

Ian V. 
Rating:
4.0

Customer did not leave a comment.

Ray G. 
Rating:
3.0

Truck was dirty. Windshield wipers were dangerously worn. We had wet snow today and the wipers streaking blocked the drivers view.

Lars N. 
Rating:
5.0

Customer did not leave a comment.

Darcy C. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Manohar P. 
Rating:
1.0

Horrendous customer service

Sarah F. 
Rating:
4.0

Customer did not leave a comment.

TIM D. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
1.0

The person that did my paperwork was not pleasant at all, even over the phone when I originally started the booking process. So rude in fact that I chose the other location as my pick up location (they didn't have what I needed). The wait was horrendous, it seemed that I was the least important customer. I will never go to this location again.

Cheri M. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
2.0

I feel like I was heavily overcharged. The location did not have the vehicle I needed and instead gave me a much larger vehicle. I was charged full rate plus $.69 per km. I had the vehicle for only a few hours and it cost me $117. Poor value compared to my many past experiences with u-Haul.

James B. 
Rating:
5.0

Customer did not leave a comment.

Miles K. 
No reviews have been submitted for this location.

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