Well done. Helpful with selecting the correct vehicle for the job. Thank you.
JOHN R
Customer Reviews for McKays Hardware LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great crew at McKay’s! They always take care of me.
Douglas FNothing. Everything was great!
Maurine BAbsolutely the worst experience I’ve ever had with renting a Uhaul! Not only was I over charged, when I brought it to the attention of your representative, he was very rude and condescending. I will never use uhaul again.
SANDRA OGreat experience, Griffin was awesome
RANDY CGreat customer service. Very knowledgeable. Answered all our questions. Easy to work with.
THOMAS SGreat customer service and friendly staff
Jasmail DThank for having pick up trucks available late in the afternoon :)
francine kGary went above and beyond finding me equipment last minute
WYATT MFilled gas to middle mark as picked up and was still charged additional $15.
Tina TMcKay's True Value Hardware always has the right equipment in stock for my needs. They are my go-to store for many things, including U-Hauls.
James CExcellent experience- easy check in and check out, fantastic customer service!
Mary KPick up and return was very quick and easy. The truck was in good condition and a reasonable price. Our second rental with McKays and we'll use them again when needed. Highly recommend them.
Stephen JGreat service
Jasmail DVery convenient & very helpful staff. Mike was an ace & made the whole experience painless. Bravo guys!!
Tendayi sGas tank is very hard to read. Not the stores fault but the way uhaul has it written down on the paper with the extra marks for 1/8, etc.. doesn't match up with how the gas meter is read in the truck. The marks need to be more visible in the truck so we know how much to put in.
Jetanii AThey are very nice to deal with, I shop at the hardware store alot. When I dropped off u-haul they were very easy to deal with.
Duane WNice people!! Easy to schedule and easy to pickup. The best staff anywhere!!
Jim MFriendly staff + clear rules - I like it
Mikhail SI lived near by and was just moving to a different part of town. And still I am sure that I would be back there and not just for U-hall but for the actual hardware store. Very kind people!!!
yair LSmooth easy process, let me change my pick up date. All around great experience.
Jeffrey SLocation of U-Haul store was unclear and away from the U-Haul trucks. I signed up to do everything online, but still had to walk into the store and wait when the all said to cut the line.
Kenny LOverall a really good experience and highly recommend this location.
rodrick oGreat customer service.
Matt DGary and his crew are top shelf!!!
RODERICK GEverything went smoothly .. pick up and drop off.
Andrew SGreat services, thanks
Nengah SMackay's always makes renting easy
ken mThey charged me $5.00 for the blankets in the truck that we did not use. We used the dolly and paid $5.00 for that gladly as it was useful. We have our own but it is much smaller and less useful. We were charged a $25 cleaning fee, which, I doubt there is any way to get around that, so, maybe it is automatic to just levy these fees and maximize profits for U-Haul and hope the customer does not notice ? It is the weekend, but I am eagerly awaiting either a refund of the $5.00 or some kind of communique from you guys.
Joseph HWill rent again soon
Steve GGreat experience! Great guys that helped me
steve bTrucks were easy access. Van felt safe. Good price. U-Haul staff in Mckays hardware were efficient and courteous. Thank you.
CANDACE MExcellent
Jorman DGreat service.....Gary and his crew are the best!!!
RODERICK GThe truck was very dirty inside and smelled like cigarettes. Also I filled the tank over the amount I should have and no credit was offered. I will never use this location again.
Julian DEverything was great at a reasonable price. I reccomend this company
Loretta WEveryone was courteous and helpful.
MARK EFriendly and professional service. The transaction was easy and quick. Knowledgeable staff.
Aaron EPeople need to be friendlier to customers both picking up and dropping off !!!!!!
JERRY SNothing everyone was great and I had no issues thank you!
MARK STake trucks in for maintenance
Joshua KEmployee who came to me asking me. What I needed. I told him I'm dropping off a uhaul. He asked me what? Again I told him a uhaul. He was very rude. Asked me a trailer or truck. What is a Uhaul???Bad attitude.
CRISTINA MEasy pick-up and drop off. Kind and helpful staff. I'm very pleased!
Kim DSuper customer service!
Richard LEmployees were courteous, helpful and efficient
Russell FGreat customer service
JAMES CGreat customer service and easy checkout!
Marcus TFriendly staff
Jim VThe staff here was very helpful and the rental transaction, including reservation, payment, hook up, and inspection, were excellent. Unfortunately, I needed the damage coverage within 24 hours. This was no reflection upon this dealer. They were very courteous and helpful when I had to report an accident. Fortunately, I had paid the small fee in advance!
Chad AWe rent often and service and equipment has always been up to expected standard.
mike kThe owner was extremely courteous n professional , much appreciated
Ben AReturn process online and via application was a nightmare
Oscar R