Customer Reviews for McKays Hardware LLC
(U-Haul Neighborhood Dealer)

Rating:

2.0

Online check in and return was horrible. I had so much trouble getting it to accept required photos. I'll never use it again.

Rating:

5.0

Great customer service and everything was completed quickly with no issues.

Rating:

5.0

The truck had some water in it from a recent rainstorm, but the folks at McKay's were very helpful in getting it dried out, and they make the reservation/return process very smooth.

Rating:

5.0

The truck stopped on us twice. The brake kept coming on. Also I didn't know I had to take a picture of the meter and we had already put the key in the box. I have called two different numbers and left messages and no one has called back yet. Can someone please call me 4022169831. Thank you!

Rating:

5.0

Having rented trailers from this location several times a couple things will always keep me coming back for more. 1. Impeccable Service and Professionalism. 2. Quality and fair pricing 3. Just an overall good old fashioned REAL customer service and friendliness that used to be the norm in our society. These guys are a real breath of fresh air and I wish more businesses were like them. I highly recommend and truly appreciate what they bring to the table.

Rating:

5.0

So easy, in and out. Love this location and leadership

Rating:

2.0

In maneuvering to back up car...assistant nicked bumper of our Q5. Communication to EASE back slowly was not said. I was not going very fast or given message soon enough to stop. On return $35 was taken off my next rental in March. However, my husband reminded me we JUST had that bumper fixed and $1000. Discouraged!

Rating:

5.0

Both times I have rented a truck from here I reserved a dolly and did not receive one. Other than that, great experience!

Rating:

5.0

The True Value employee who assisted me with this U-HAUL rental was outstanding. He was extremely helpful and displayed top notch customer service!

Rating:

5.0

can you add a tiered mileage options... half of my bill was mileage

Rating:

5.0

Love this location!!

Rating:

5.0

Gary and Scott are awesome!

Rating:

5.0

N/A

Rating:

5.0

All Good

Rating:

5.0

Quick and professional

Rating:

3.0

Hard to rate as I did night drop- off. Overall, I appreciate the night drop off option, but it does take a lot of time to do that on the app - pictures, multiple questions etc.

Rating:

5.0

Owner was there when checking in and later checking out when I returned vehicle. All went well. Problem with these smaller franchises is that unless the business owner is present other employees are not trained or confident enough to do the required check out/ check in processes.

Rating:

5.0

The owner of the Uhaul is very professional and very kind. I highly recommend this Uhaul to everyone.

Rating:

4.0

All staff should wears mask including customers. The two young employees were the only ones being cautious.

Rating:

5.0

The owner is very nice and professional highly recommended

Rating:

5.0

Very fast and easy

Rating:

5.0

Super friendly and courteous staff!

Rating:

2.0

My truck was filthy, needed an oil change, and the wire harness (for a trailer) didn't work at all. Clean the trucks thoroughly, change the oil on time, perform other maintenance, and perform a standard operations check for readiness. I am sure Uhaul already has these measures installed, but this particular truck was not ready.

Rating:

2.0

I reserved and paid for my truck several weeks out. When I arrived the truck had been rented and so I had to wait. Then I had to take a smaller truck. The money credited was a nice gesture. Unfortunately moving is very stressful and this didn't help.

Rating:

5.0

Very friendly check in and check out.

Rating:

5.0

Nice old school customer service

Rating:

5.0

The 15' truck was in very good condition. A trip up to high country and back to the valley averaged 11.5mpg

Rating:

3.0

Make sure the 24/7 option is ready when signed up for

Rating:

5.0

Clean and easy to rent.

Rating:

5.0

It all went very smoothly and was a very pleasant experience!

Rating:

5.0

They were great! Thanks! :)

Rating:

5.0

Helpful and friendly staff at McKay's Hardware Store in Chandler.

Rating:

5.0

McKays Hardware was good. Suggs Market poor

Rating:

5.0

Great customer service! A rare thing these days. Thanks!!

Rating:

5.0

Nothing. Great customer service!!!

Rating:

5.0

Very friendly young men. Efficient and professional.

Rating:

5.0

The keys for this truck was in lockbox and given to me. That meant NO cleaning for Covid-19 was done.....also truck had AC go on/off for over 150 miles in 110 degree heat

Rating:

5.0

Good location.

Rating:

5.0

Although this location was amazing and saved me. My original pickup was at the location on priest and elliot. I set it for a phone pickup a month in advance and when I got there, they did not set it up. So after 40 minutes on hold a customer service representative helped me find the wrong sized truck but it was something.

Rating:

5.0

Super courteous & helpful

Rating:

4.0

Friendly staff.

Rating:

1.0

The contact free pickup was a joke. It kept kicking me and i had to start over. Then finally after finishing, it continued for a half hour stating "waiting for approval ". I'm standing out there in 110° heat waiting for what?! Then I have to go in and they have to start everything all over. FUBAR...now let's talk about the dirty POS truck! The inside hasn't been cleaned since the start of covid! I almost left to go to a real Uhaul center not more then a mile away.

Rating:

5.0

Gary was great .the equipment was easy to use very good experience. Highly recommend

Rating:

5.0

Battery terminals were both conpletly off the battery. We were at a rest stop somewhere between the middle of no where and Tonopah NV. Fortunately I was avle to press themntight enough to start the vehicle and get us to the next Uhaul to get repaired.

Rating:

5.0

Owner of the store is such a nice guy!! Had me in and out in less then 30min and even loaded the dolly in the bed of my truck!!! Will 100% recomend this location!

Rating:

5.0

Gary is a pleasure to work with. My new go to spot.