Customer Reviews for McKinney Mini Storage
(U-Haul Neighborhood Dealer)

418 reviews

315 N McDonald St   McKinney, TX 75069
(Hwy 5 Next Door to the McKinney Fire Station)

(972) 984-5224

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 10/18/2021 - 10/19/2021: Closed

Services at this Location:

Contact Us

(972) 984-5224

315 N McDonald St
McKinney, TX 75069
(Hwy 5 Next Door to the McKinney Fire Station)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 10/18/2021 - 10/19/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

ARMANDO S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Hire more associates like the one who assisted me. Kind, helpful, and polite.

FARIDA P. 
Rating:
5.0

They gentleman who checked me in was understanding with the miss count of blankets but by that time I had talked to Leslie @ corporate and the count was straightened out. Did my check in no issue

James L. 
Rating:
5.0

The App to p/u truck was not user friendly AT ALL! It took almost 1/2 hr. just to go through it in order to get the truck. I hated it!!!

Dawn O. 
Rating:
1.0

Customer did not leave a comment.

JULIE M. 
Rating:
5.0

Customer did not leave a comment.

ERICH W. 
Rating:
5.0

Easy set up to turn in the vehicle. Very professional and personable

DEBORAH LYNN W. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS P. 
Rating:
3.0

The trucks are not clean and sanitized in the age of Covid. Seats were dirty and dusty.

BRENDA W. 
Rating:
5.0

Customer did not leave a comment.

Tondeekia F. 
Rating:
5.0

I actually showed up to the wrong location and Justin done an awesome job for me. He canceled my reservation I had at another location and put me in the truck I needed. He saved the day for me thanks so much for his great customer service care.

RICKY J. 
Rating:
3.0

Make sure manual door handle has a knob and seat cover stays in place when you sit.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

LUCIA A. 
Rating:
3.0

There was a $25 discount on my due but it was disappeared at the store!?

YUSUF ZIYA B. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

Customer did not leave a comment.

RUDY C. 
Rating:
5.0

Pleased with the location and with the service we received from Justin ! Thanks

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Justin is very nice and helpful. Kindness is free are Justin's words

PATRICIA LYNN S. 
Rating:
5.0

What can you do to improve the service at this location? Pay Justin right to keep him there running this place with a smile! Great service, in and out in a flash!

JAMES S. 
Rating:
4.0

I did after hours drop off so was pretty easy. Take some pictures and drop off keys.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

TRAZYOUS W. 
Rating:
3.0

Missing our dollies.

Tony P. 
Rating:
1.0

Your attendant wouldn't help me. Your app and website are defective.I could not get a verification code to log in to complete the pick up. Your customer service off just as awful as your app and web experience. I called in 4 times for help and was transferred around. Almost 20 on hold the first time.told sunshine could check me in over the phone and was redirected to your defective check in portal. It time just an hour to get the keys. Then the van had a problem with the breaks, the radio/navigation kept turning on and off, and most dangerous, power steering assist kept failing. This vehicle should have never been rented to me, it was a dangerous piece of junk. You should really be embarrassEd that no one wanted to actually help, they either redirected me to unanswered phone queues or to the app/web site which doesn't work. Btw, if location services are required, the instructions should say so. If pictures must be in landscape or portrait orientation, the instructions should say so. Your dev team is lazy and you did not test the user experience. And your check out price was $79 for a $19.95 rental. Total bait and switch. Whomever is in charge of your training and customer support and app/web development should be fired. If you want help fixing your awful processes, I know how to do that and could immediately help you fix it...not really looking for a job. I'm just really frustrated and don't think your service is worth the price even for free.

Harold R. 
Rating:
5.0

I was charged more than planned I only went over by about 10miles and I didn't get a itemize receipt

JOHN S. 
Rating:
5.0

Pick up and drop off was flawless, love the self service option!

Johnnie W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
2.0

Have more up to date equipment

ROBIN W. 
Rating:
1.0

Cleanout the spider eggs in the haul, listening to customer feedback and acting on their requests

VICTOR I. 
Rating:
4.0

Start vacuuming and washing uhual vehicles before the get rent after each other time someone rents one!!

Russell W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DOMENIC K. 
Rating:
3.0

Prices were extremely high and unfair.

ANGELA C. 
Rating:
4.0

I completed the after hours drop off so I cannot rate the people. I'm going back on Monday to get my deposit back. I hope this goes well because it was cash. I am mentioning this because it just seems odd that it had to be cash.

Ken D. 
Rating:
5.0

Justin was absolutely amazing!! Thank you sir

ALEXANDRA C. 
Rating:
5.0

Customer did not leave a comment.

gary S. 
Rating:
5.0

Customer did not leave a comment.

BRANDON T. 
Rating:
2.0

I returned the truck at night. The area was not well lit. There were random people on the side of the building casually hanging out which made returning the key to the drop box very uncomfortable. I would not recommend this location if safety is a top priority. The van was clean and tank full.

Rita P. 
Rating:
5.0

The owner was awesome and helpful.

LOUISE P. 
Rating:
5.0

Fantastic customer service!!

COURTNEY L. 
Rating:
5.0

Customer did not leave a comment.

Samuel M. 
Rating:
5.0

We needed a small truck to buy home furniture that couldn't fit in our van. The U-Haul truck was perfect, and easy to get in short time. Professional and nice people in this place.

FAKHIR E-D H. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Everything worked out great I will surely recommend your service to others

LATONYA J. 
Rating:
5.0

Just keep up the good work

DAVID LEE A. 
Rating:
5.0

This was not the original drop off location. When I made the reservation the drop off location was different. The location did not except one way drop offs. Went 3 places total before being able to drop off. For the money I believe the locations for pickup or delivery should be updated. Other than that all went well. Thank you

Paula W. 
Rating:
5.0

The manager was awesome. Made my experience smooth during a stressful situation.Thanks, Justin

ARETHA B. 
Rating:
1.0

They scamming people wilth miles not a good place. Don't even try. The manger is so rude

BRENDA N. 
Rating:
5.0

Justin was amazing to work with. We were a little high maintenance but he was patient and kind. Would work with him again!

Deanna P. 
Rating:
5.0

Customer did not leave a comment.

TED X. 
Rating:
5.0

Customer did not leave a comment.

Brandon D. 
Rating:
5.0

The person who helped me had great customer service skills.

RAYMESHA M. 
Rating:
5.0

Continue with the great customer service..

CYNDY C. 
Rating:
2.0

It's a little expensive for every mile plus to fill it back with gas. I think after a certain amount of miles the miles should be cheaper.

ALEXANDER F. 
Rating:
3.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Great friendly service 5 stars overall.

RICARDO G. 
Rating:
5.0

Customer did not leave a comment.

Misty S. 
Rating:
5.0

Great experience. Great customer service.

WILLIAM P. 
Rating:
5.0

Easy pickup, everything was as expected.

Alistair W. 
Rating:
5.0

Customer did not leave a comment.

Cassandra S. 
Rating:
2.0

I reserved a 24 foot truck and 2 dozen pads , but when I got there they only had a 20 foot truck and 1 dozen pads. This caused problems loading and required an extra trip.

Bertram G. 
Rating:
3.0

Make sure truck is clean before pick up

TAYLOR J. 
Rating:
3.0

This store is tiny and had practically no equipment.

JEFFREY W. 
Rating:
5.0

Very efficient management. The equipment was in good order and clean.

STANLEY EDWIN C. 
Rating:
5.0

Friendly & courteous. fast and easy. A Very Pleasant experience

GREGORY L. 
Rating:
4.0

This was the drop off site. Store was closed.

Janet C. 
Rating:
5.0

Customer did not leave a comment.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS W S. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND RICHARD A. 
Rating:
5.0

Excellent customer service.

MICHAEL B. 
Rating:
5.0

Great experience. Very friendly and helpful rep.

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH T. 
Rating:
1.0

Make sure there's a gas in there that you're charging the customer for and don't charge him more when they drop it off and it has more gas in it when they drop it off

Brian R. 
Rating:
5.0

Customer did not leave a comment.

PRINCE D. 
Rating:
4.0

Very simple and easy process. Only ask would be have pickup floors vacuumed a little better

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

DENNIS G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

MARK JOSEPH F. 
Rating:
3.0

Allow the customer to complete all of the check in process (with the exception of taking photos of the rental vehicle) through the app PRIOR to arriving at the pick up location. I stood outside a closed building taking photos of myself, my DL, and the vehicle, and also had to wait while my emergency contact was contacted - it was cold and there was no one else around. It would have been helpful to have all of the verifications done ahead of time.

Sue R. 
Rating:
4.0

Great customer service!

MITCHEL D. 
Rating:
4.0

not possible to take a photo of the mileage at night due to the way the flash of the camera interacts with the cover of the dashboard. also a bad angle. Does no one from U Haul inspect the vehicle before it gets rented again? Not sure why I have to take photos of everything.

THOMAS W. 
Rating:
1.0

Had to go to 3 places to full fill my reservation. Truck was dirty when I picked it up and now being charged for it. Poor experience

JOHN S. 
Rating:
5.0

I really didn't know how affordable it was to rent a van and clean the van was and how easy and very helpful with the person at the front desk, He was a very polite and friendly person.

LETICIA V. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE E. 
Rating:
5.0

Fast and Easy pick up. Justin was super helpful and give me the advice to take the bigger truck for the same amount for the medium one, which was need it for the move. Drop off super easy online.

ELLIOT R. 
Rating:
5.0

Customer service was phenomenal!

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

SHANNON B. 
Rating:
4.0

Vey helpful and I was in and out the vehicle!

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Harold R. 
Rating:
5.0

New truck; smooth ride; not the cleanest at pickup; no other complaints

Anthonio K. 
Rating:
4.0

Customer did not leave a comment.

Luke C. 
Rating:
5.0

Customer did not leave a comment.

JAMES ALAN J. 
Rating:
3.0

Customer did not leave a comment.

RONNIE R. 
Rating:
3.0

Everything was fine. Pickup was new, clean and rode well. Lots of tie-downs inside the cargo bed that were very helpful.

PATRICIA D. 
Rating:
5.0

Everything good, all clear

JESUS C. 
Rating:
5.0

Nice guy, made sure the truck did a good job for us and checked it to make sure is OK.

Liliana B. 
Rating:
4.0

I had a great experience with U-Haul and look forward to utilizing this service again.

PRESTON P. 
No reviews have been submitted for this location.

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