Customer Reviews for McLaughlin Towing & Recovery LLC
(U-Haul Neighborhood Dealer)

308 reviews

85 Cross St   Danbury, CT 06810

(203) 648-4660

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed

Services at this Location:

Contact Us

(203) 648-4660

85 Cross St
Danbury, CT 06810

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great bunch of guys highly recommend this location,curtious and friendly great customer service

NICHOLAS S. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
4.0

Customer did not leave a comment.

KEITH B. 
Rating:
1.0

It should made clear to customer that they can't do self check out if they arrive late than scheduled pick up time. People can't keep running around to figure out the process. This point should high light, worst customer service from Uhal. Will not recommend to anyone. Even for droop no proper instructions, where to drop off the keys.

Siva Naga Srikan B. 
Rating:
5.0

Everything went very smooth. With the exception of forgetting my ezpass. I was told I will just get a bill for the toll amount no other charge. My truck was new and easy to drive

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Craig V. 
Rating:
3.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

I was supposed to rent at Division St Danbury, CT originally. My reservation was cancelled in error. Although I was frustrated at the error, The manager at Division St was helpful in finding this other truck.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Sean F. 
Rating:
5.0

Good service.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA A. 
Rating:
5.0

Yay!! painless thanks to the staff :)

MARGARET D. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
1.0

initially no one sent me the code to access the lock box. I called earlier in day and was told there was issues processing my license and needed to call 800 Uhaul because he couldn't help. The instructed me to do a self check in and I'd be all set. Once i got to location still did not receive any info on accessing lock box. had to call 1800 uhaul again and then informed me i needed to provide even more forms of identification. whole process took about an hour to clear me and have me receive the code. I think I am entitled to a refund. please advise asap.

David G. 
Rating:
5.0

The guys here are super friendly, nice and helpful.

PAUL M. 
Rating:
5.0

Great service!

URSULA L. 
Rating:
5.0

Overall excellent experience. Mclaughlin and crew were polite, friendly and helpful throughout the whole process. Will use again when needed.

TODD G. 
Rating:
5.0

At McLaughlin Towing & Recovery LLC, I had the best UHaul experience I have ever had. They are really nice/friendly people there and were very helpful.

Harold G. 
Rating:
5.0

Location was a little tricky to locate, which of course they cannot change. Once located though, everything went great and the staff helping me was terrific. Would highly recommend for next time around.

GARY R. 
Rating:
5.0

Customer did not leave a comment.

JASMINE S. 
Rating:
5.0

This location is very accommodating and helpful!

Kim B. 
Rating:
3.0

Customer did not leave a comment.

MATTHEWW O. 
Rating:
5.0

Nice guy. Easy pick up and drop off.

David B. 
Rating:
5.0

hassle-free Good Equipment

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Hamlet G. 
Rating:
1.0

The owner is a thief will never use this location before. The worst location ever.

Amira O. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

After reserving on line and doing all information that was needed (ie...photo of license), I went and all I needed to give was credit card (only bc I was using a different one than I had reserved with). They explained how to drop off after hours and that was easy bc it walks you through step by step.

Kristina N. 
Rating:
3.0

Customer did not leave a comment.

Kim C. 
Rating:
5.0

Customer did not leave a comment.

Alan R. 
Rating:
4.0

Customer did not leave a comment.

Matthew W. 
Rating:
4.0

Faster check out. If done online it should be a matter of checking out. Not going through the same steps.

erron M. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Harry R. 
Rating:
3.0

When I made my reservation 3 weeks prior to the move I put in the address we were moving from in Stamford Ct and selected the U-Haul in Stamford as my pick up yet the day prior I received a call from U-Haul stating that you couldn't accommodate me were I requested and I was forced to drive a Hour both ways to pick up the truck 50 plus miles from the move location. I do not understand why with 3 weeks notice U-Haul was unable to provide a truck at the location I requested.

Teddy S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

phenomenal, so nice and caring

Ethan D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Friendly and helpful.

Primitivo R. 
Rating:
5.0

Customer did not leave a comment.

Vipin M. 
Rating:
5.0

Nothing.

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Gregg V. 
Rating:
5.0

NIce people, good experience

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

Palash G. 
Rating:
5.0

One of the best U-Haul dealers I've ever been to. Extremely efficient, helpful, professional and courteous.

JON B. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Everything was perfect!

PATRICK O. 
Rating:
5.0

Customer did not leave a comment.

arlene U. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey J. 
Rating:
1.0

I was charged insurance when I didn't request it. Equipment had to be abused constantly to work

Eric B. 
Rating:
5.0

Especially appreciate the care in connecting the hitch. The safety first attitude was evisent in one supervising another in connecting the trailer, complete with a double check. Thanks!

RICHARD A. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
3.0

Customer did not leave a comment.

Ashley P. 
Rating:
4.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Bunch of good guys doing their best to help.

Edmond E. 
Rating:
5.0

Customer did not leave a comment.

Darlene A. 
Rating:
3.0

Customer did not leave a comment.

Kent S. 
Rating:
1.0

It took us an hour to get the keys our truck. I had a reservation and had done the pre-check in. The man couldn't pull that up apparently so he decided to start a new reservation for us after 30 minutes of talking to his coworkers about other customers. The man then charged us twice the amount that we should have been for the Uhaul and said "Oops. Youll be credited back I hope"... I will definitely rethink using uhaul for my next move when I am choosing a moving company.

Tim W. 
Rating:
5.0

Seems like a lot of money to just rent a truck for a few hours. But they let me rent the truck the night before and pick it up the next day.

milton M. 
Rating:
4.0

Customer did not leave a comment.

Pete H. 
Rating:
4.0

Mike was very helpful. I think the whole staff was professional. I think there was an error in reading the fuel meter since it was a newer truck. I ended up filling about 6 gallons more than I got the truck with. But, that was OK, with the service and overall maintenance I received, I am happy to overlook this minor error. Best,

Vijay R. 
Rating:
5.0

Customer did not leave a comment.

doug G. 
Rating:
4.0

Customer did not leave a comment.

Earle L. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

Customer did not leave a comment.

Hamal T. 
Rating:
4.0

Customer did not leave a comment.

Daniel I. 
Rating:
5.0

Need more sizes of trucks.

milton M. 
Rating:
5.0

The people at McLaughlin could not have been more helpful. Awesome experience. I will be back.

Jeremiah M. 
Rating:
5.0

Customer did not leave a comment.

DAN B. 
Rating:
1.0

told to drop van on Sunday May 19, when no one was there and then charged for damage that I am not aware about. Customer service for U-Haul no one answering, only recording. WILL NEVER USE RENTAL AGAIN.

Jovan M. 
Rating:
5.0

Customer did not leave a comment.

carole M. 
Rating:
5.0

The check in process was so easy, the truck was brand new and very clean, and drop off was a breeze.

Erin W. 
Rating:
3.0

They seems to be very busy, but very friendly people.

Rakeshkumar D. 
Rating:
4.0

I rented a trailer. I returned it on the morning of the 17th. They charged me 2 extra days through the 19th. Maybe you can correct it. Thank you.

edward H. 
Rating:
5.0

Customer did not leave a comment.

Robert J F. 
Rating:
5.0

Thank you

Neil A. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
4.0

I did not choose this location. I used the Uhaul.com website and I requested a pick up in Danbury, CT. Specifically, I chose the location on Division Street; 4 blocks from my house! The first time I completed the order, Uhaul.com sent me to Newburgh, NY for the pick up. I cancelled the order! I completed a second request and the order completed with a pick up at the Division Street location. I even printed out the form with the Division Street location on the sheet. That day or the next, I received a text from Uhaul confirming my pick-up. Unfortunately, I didn't read it until later...when I found out that the pick up location was changed again. This time, at least, the location was in Danbury, CT. Unfortunately, instead of driving 1 minute down the road, I had to drive over 10 minutes to a location I could only find using GPS. The representative I spoke to was apologetic but helpful. I received my trailer and left. The people I dealt with at both locations were fine; the website is a piece of crap! I will use it again in the future but, if this happens again, that will be the last time I ever use the website.

Frank W. 
Rating:
5.0

They did a great job. Charlie and Mike were terrific. I came in just before they closed, and they went out of their way to help. Thanks. Tom C Danbury

TOM C. 
Rating:
5.0

Customer did not leave a comment.

Ruthann E. 
Rating:
5.0

Customer did not leave a comment.

JIM H. 
Rating:
5.0

Customer did not leave a comment.

Katie B. 
Rating:
5.0

Fast, friendly, easy!!!

Cheryl M. 
Rating:
5.0

Very helpful and respectable excellent job

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

ANA L. 
Rating:
5.0

Friendly staff, well informed, no waiting

JIM M. 
Rating:
5.0

Customer did not leave a comment.

Simon B. 
Rating:
4.0

Pickup was before hours on a weekend; using the automated system through the website was quick and easy. I left my car parked next to where I found the truck. However, none of the equipment I requested (dolly, furniture pads) were loaded in the back of the truck, and since the location wasn't open there was no one I could speak to. I ended up moving without these supplies. When I came back to drop off the truck, I found my car up on a tow truck ready to be taken away - apparently I wasn't allowed to leave it in their lot, though that information wasn't provided by U-Haul when the reservation was made, nor was it posted. They dropped it and I was able to leave. I am currently awaiting credit for the materials that were not provided.

Aaron K. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
3.0

Customer did not leave a comment.

Hemanta B. 
Rating:
4.0

Customer did not leave a comment.

virginia L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Very friendly workers! Made the process seamless and were flexible

Lauren B. 
Rating:
4.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

Ana F. 
Rating:
5.0

Later hours would be better for the "9to5" working people.

Sheryl O. 
No reviews have been submitted for this location.

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