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Venkatesan R
Customer Reviews for McLendon Hardware Kent
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The salesperson who helped us was extremely RUDE and INPATIENT! For someone to have an unprofessional attitude at 9 a.m. is uncalled for. If she has no patience to deal with customers, then she is in the wrong field of work. Also, the rental truck was very unclean.
VERNALYN HThe truck bed floor was dirty and sticky, with a cat litter odor. Shifting gears was difficult, requiring three to four attempts to change from drive to reverse. The side mirror moved independently, obstructing the view while driving. The wheel alignment was off, causing the vehicle to pull to the right, necessitating constant steering correction. I reported these issues, but the clerk stated that I had not uploaded photos or documented the conditions, implying I was responsible for the mess. She added that I would not be charged for cleaning this time. They failed to perform their duties and blamed me. You must use the app to photograph and check all conditions. You cannot trust them because they performed maintenance on it.
Kwang CGood communication with customer .
MOHAMMAD SNothing. From start to finish, I was taken care of. Thank you
TERRI GRude, untrained staff made key pickup and dropoff difficult. At pickup: refused to hand over keys since the app didn't show a "green screen" she is used to.. At dropoff: snatched the key from my hand without any explanation. After a verbal exchange, I managed to return it to the dropbox. Zero professionalism. I will not rent here again, no matter how convenient.
RITWICK DTwas awesome
CHRISTOPHER DUhaul reeked of cigarettes/smoke. Dirty floor
VON PPoor customer service and inaccurate representation of fuel which resulted in overcharging.
KEVIN WIt was a very convenient location from where I need to pick up my furniture and drop it off. Quick and easy process
Yvette SThere was a person taking to his friend in a car outside the store. I had to blow the horn 2 times before they got aside. The lady checking me out was very rude and disrespectful.
Deep SIt was a faulty tire as the tire is slowly leaking. I think it makes the psi light came on on the dashboard. Other than that everything was good thank you I was happy. I might’ve bring back the truck too soon. I might be coming back to rent another truck soon, I still got more stuff to move. Thank you for service.
MARLON SSuperb customer service, and very convenient to use. The U-Haul desk is in the front of the McLendon store near the cash registers. Any of the cashiers can call someone up to help you at the desk. They go out of their way to make it as effortless as possible.
MICHAEL SThey didn’t match the prices of the last rates. Blunt, stated we can’t do it you can rent somewhere else.
BALJASHANPREET SI gave above average because of one persons excellence in service! He was very supportive, caring and willing to go the last mile to make sure I were taken care of. Truly, Jesse
JESSIE DVery convenient local . Very clean and well maintained. Personal very helpful and knowledgeable, very respectful. Will recommend this local to all that need it.
Michael SVery good service I like it
RANJEET SEverything went well. I will definitely refer my friends.
Sharon ANothing, it was a great experience!
RANDY MGreat cargo van! But keep it clean.
TRAN PSuper customer service 👌
Anthony FOther than a an issue with rear lock. It was quick checkout and check in. There was some oil in the van we discovered. But all in all great.
MALISA SGreat experience and smooth process!
Tran PThe location is convenient. I do not feel that the McLendon's team members are to be faulted for how the rental activity or UHaul systems are organized and handled. UHaul is trying to force the client into a self-serve system. They want you to have their app and be solely responsible for the check in and check out processes. Yet, there is no discount for doing all their work for them. The vehicles are not cleaned, the fuel tanks are not filled, the client has to wait to speak to someone, and yet is then still required to perform an inspection on their own. Rates have gone up, less personal service is provided. This is a UHaul question though, not McLendon. I would still recommend the location because it is conveniently located on the East Hill of Kent. Easy to access and parking is available.
PAMELA MOur experience was awesome, they helped us right away and they were knowledgeable, kind.
TERRY RGreat customer service, quick and knowledgeable.
TERRY RThey cutt 110$ without asking me There was no reason for that And the staff was rude I never recommended to anyone
ASHISH KThe return process was a bit muddy. To follow directions posted in front of store, photo could not be uploaded for mileage/gas at return. Returned to vehicle to take a photo while in the app and still did not work.
JANET FYou need to inspect your vehicles carefully. The truck I rented had dangerously bad steering. The lawsuit will cost you FAR more than having a mechanic inspect the truck. I hold a CDL and had trouble driving this truck. It was VERY difficult to hold my lane position.
BRIAN Efast
J RThe car was clean, yet I was still charged for a car wash. I believe this is unfair. I won’t be returning next time.
VALERII KGreat customer service, the clerk was wonderful...above and beyond!
SHARI PThe truck was dirty, the cup holders were disgusting inside. Once my truck was returned I was called 30 mins later with voicemail left stating I had not returned my rental and that I’m 10 minutes late and there was someone there to rent it. Then once I called back they said it was a mistake; but a follow up call when they realized their mistake would have been nice. For the amount of money I paid for the U-Haul, the truck was absolutely disgusting.
Jacob FEasy process for pickup and return.
Ihsanullah IVery friendly and helpful.
QUYNH N10star service
Navdeep SStart accepting Cash App card. I don’t have regular back account, I don’t trust them. I get direct deposit and use that platform frequently. Had to figure out other means which took an extra hour
KRISTEN JExcellent experience. Quick, efficient, and friendly.
STEVEN MGreat service friendly staff
ROBERT CKeep on the good work you are doing
ELVIS KRacist mean and unprofessional. Truck was dirty with water bottles everywhere. I only a set chairs down the from Value village and I just realized they charge for cleaning fee. My white is forever stain because the truck was first with mold.
NSOFINI BGreat job
ZAKARI Ithe lady helping me was very helpful and kind
JEAN-CLAUDE AEverything was good!
SCOTT TExcelente services
NORMA MThank you
MICHAEL OClean and inspect your vehicles before you rent to other customers. There was fur and crumbs all over the passenger seat when we picked it up. Very unsanitary.
Isabel JSpecify That This Is An ACTUAL UHAUL Located Inside Of McLendon Instead Of Seeming Like It's Just A "Pick-Up Location...
Daryl PDid not have the equipment I reserved
LEE MEveryone has been so nice and polite and helpful really helpful I am so pleased to rent my U-Haul truck 15 ft from McLendon's Hardware in Kent Washington I like it, so thank you very much you all you've been a great hope I even got a locker actually two lockers down in Auburn, I took my storage unit out of public storage and went to U-Haul that was so great you are thank you
JEFFREY DNothing was wrong and couldn't be improved.
FRANK MBed had to be swept.
SCOTT HEveryone was really helpful thanks
ROY HI rented the U-Haul at McLendon's account you still they did a wonderful job I picked up the U-Haul and then I dropped it off and called a uber to go back to my van at home I am very pleased with them and now I'm going to try to get a storage unit with them in Auburn
JEFFREY DThe associate who handled the transaction was friendly and accommodating. However, the equipment rented was not clean. My expectations of U-Haul services are much higher than what was experienced.
James HBest location so far, can’t say enough about the customer service that young lady has people skills! Thank you very much.
DAVID S