Customer did not leave a comment.Stephen E.
Customer Reviews for McLendon Hardware Puyallup
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i received TWO calls from Uhaul to tell me that my original "guaranteed reservation" was no longer good, as the truck and/or the tow dolly had been stolen or compromised. considering the term used was GUARANTEED, i would say that was a lie. perhaps you should remove that from the wording of the contract i paid for? in addition, the second rescheduling for my original reservation further moved the location from my home, and forced me to go to 2 separate locations for the truck and tow dolly. also, being totally unsatisfied with this situation, i asked to speak to a "uhaul manager" to voice my displeasure, when uhaul called me less than 24 hours before my reservation, to inform me that my reservation was to be changed. during that call, speaking to the customer service person first, and then a manager.. the manager was completely unprofessional and entirely lying about what they could offer. in describing why and how the truck could have been stolen, which is why my reservation was to be changed for a second time, she referred to the area of the uhaul location as "ghetto". that is absolutely unprofessional and offensive, as she was clearly attempting to inform me that the uhaul location was in a "non-white" area. how does this person make it to management within your corporation, dealing directly with (sometimes very upset) customers, and find it acceptable to use a term like "ghetto" when dealing with people like myself, non-white and currently upset by the current situation with Uhaul??? in addition, when this manager asked me what she could do to somehow satisfy me, i expressed to her that i merely was trying to make it known that i was extremely unhappy with how Uhaul treated my so called "guaranteed reservation". i followed up with a more realistic request for a mileage increase (since i was now needing to head additional miles away just to retrieve the truck and the tow dolly) and a discount of some sort. the manager then made it clear that i would be allocated 100 additional miles to my reservation, and that a $100 discount would be applied when i picked up the truck. i believe neither of those things were true, as the clerk at the Uhaul desk told me when i picked up my truck. absolutely the worst experience, and total dissatisfaction. i will definitely not be using uhaul again, despite this being the second long distance move where i have. in addition, i will let everyone i know of my experience.ZACHARY B.
Customer did not leave a comment.Todd S.
Awesome ðŸ‘William B.
Customer did not leave a comment.ISAAC A.
My van was robbed the night before. The downsized my van and this caused my move to take twice as many trips.DEREK S.
Customer did not leave a comment.JEFFREY J.
Customer did not leave a comment.CHRISTIAN PETER G.
Customer did not leave a comment.CHRISTOPHER C.
Customer did not leave a comment.Pamela P.
The truck I rented was not available. It was a guaranteed rental. I ended up with a van which did the job. Not as efficient as a truck would have been. The staff was very friendly and helpful.Peggy J.
Customer did not leave a comment.Aron C.
Customer did not leave a comment.MARK P.
I was told the wrong per mile charge for going over the allotted miles. Otherwise, everything went well. People were helpful on the phone and in person.Karin B.
First time using self service drop off and it worked great.Jarold B.
Great location, nice employees, but UHaul's mobile checkin process is terrible. After reserving a truck online without a UHaul account, it required me to create an account to do a mobile pickup. If an account is required for mobile pickup why doesn't the UHaul site just require you to set it up after the reservation is booked? Instead I have to burn precious move time creating an account. Then the mobile pickup process needs pictures of my license and myself, which is fine but now I'm burning more time and phone battery. Again, why didn't it have me do that then I reserved the truck? Then it wants more information about me, it wants 2 items from a list of 5. Those items? A copy of my lease (ugh, I didn't bring my lease with me), a copy of my passport (WTH, why would I bring my passport with me), my employer and phone number (I work for a large tech company, there is no number that UHaul should be calling). I'm basically left with listing various contacts, friends and family. UHaul then starts calling them while I'm listing them. Good lord! UHaul did not say they would pre validate the contacts so I didn't know I had to make sure my friends and family were awake and prepared from a call from UHaul so I could pick up a moving truck. Yet again, something UHaul should have asked for when I reserved the truck! Overall I spent 30 minutes in that parking lot just so, at the end, it could tell me to go inside and wait in line to get the keys. What the hell good is a mobile checkin process if I still have to talk to someone who may be busy with other customers? I'm not a fan of UHaul but there isn't really any alternatives for local moving. Go with Penske for long moves, better trucks and much better service.Peter T.
Customer did not leave a comment.JOHN W.
Manager guided me very well for after hour drop-off which was very helpful!NAVNATH G.
Customer did not leave a comment.ANDREW G.
Wash the truck. Appears it was driven from Arizona. There were dead bugs all over it.BETH B.
Customer did not leave a comment.MIKE C.
Cani get an recipe firstname.lastname@example.orgVANESSA M.
Did not have record or our reservation for car carrier. Truck reservation was screwed up. Had to cancell and reapply for both truck&trailer which took extra time in an already tight schedule. Blew a tire on car trailer on a busy road and found one other tire was down to tread and had to be changed. The whole experience was a poor one.the place we were to return the truck to was closed, my son had to try to communicate by phone to try to find a way to return the truck&trailer, finally the owner showed up at about 12nooon, I'm sure he was called by your company tha we were there waiting for some one to check us in. It was a poor experience overall and I would not choose insulin again. I am an older person and you make it sohard to communicate.Ben PettigrewDOUGLAS C.
Customer did not leave a comment.Alan D.
Customer did not leave a comment.MARLON S.
The wait times for pick up and drop off were inordinately long, and the vehicle was rather dirty. Thankfully, we were simply hauling a piece of exercise equipment across town, and cleanliness was not important in this instance.BRANDON C.
People were friendly and accommodating to the situation.KATHLEEN M.
Great Customer Service by the Assistant ManagerDANA H.
The service is just on pointDENIS A.
The car muffler was broke making a lot noise. Waited 15 minutes to return cause no one was at the counter. I ask for assistance the lady say we are short hand staff I needed to wait. Someone come 15 minutes later.OMAR S.
Customer did not leave a comment.TOBY K.
Customer did not leave a comment.Mary H.
No improvements needed. customer service was excellentðŸ¤™ðŸ¼MICHAEL H.
Customer did not leave a comment.JORGE R.
The lady behind the counter was terrible and rude. I made the reservation so my boyfriend could pick it up, I called the store to let them know and sent him with the card it was reserved on. She actually told him "never do that again cause it's just a hassle for us and we won't help you next time" well don't worry, next time we won't be using this location. She needs new training or to be moved to somewhere she isn't expected to work with customers.RYAN B.
Customer did not leave a comment.RONALD D.
Customer did not leave a comment.KONROY B.
Customer did not leave a comment.Edgar M.
Customer did not leave a comment.JAMIE W.
Mcleandons was great. The manager that helped me was awesome. I will definitely recommend this service anyone moving, etc. It was a little difficult when trying to reserve the specific sized truck we wanted but as soon as I walked in and started the process at mcleandons I felt at ease. I'm very satisfied.SAMANTHA B.
Customer did not leave a comment.Tyler B.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.THOMAS R.
Had to fill up the tire since the last person didn't do it but besides that everything went wellANDREA C W.
The really good folks at McLendon bent over backwards to get my vehicle and on the road. The U-Haul computer system would not accept my drivers license photos even though we all agreed they were clearly legible. It took some time to call a U-Haul rep and get him to accept the pick-up from his end, so to compensate my lost time they rented my dozen blankets for free. Awesome! McLendon Hardware: Full marks for excellence! U-Haul: Fail, for poor website/system!John B.
Customer did not leave a comment.ALLEN J.
Staff was exceptional service was greatMATTHEW AARON W.
The customer service from McClendon's was outstanding. Remo was the agent who did everything. He took our reservation, had the rig clean and ready via his associates, checked us in and was there to do the return. He was personable and knowledgeable. I will return, and, in fact, have already have already got them another customer renting there today on my recommendation.Ronald N.