They changed the drop off location for no reason. They said since my billing address was in a different place then the drop location I would have to drop there which was 2hr away from our location. then once they did that they changed us $1400 more then the quoted price. When we told them they said we have to call the 800 number and they can do anything about it. This location was not helpful at all.
Christopher P
McLendon Puyallup
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Puyallup, WA 98373
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Customer Reviews
- 4.0 Average Customer Rating
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Exceptional customer service I was late and they waited for me to get my reservation even tho they had to go appreciate it
Jose VI returned the vehicle with the same fuel level it had at pickup, but I was still charged for two additional gallons of fuel. I contacted customer service to dispute the mileage and fuel charges, and I was extremely disappointed with both the customer service experience and the lack of a satisfactory resolution.
Misty HNot all the equipment I reserved was available. Started out in tacoma Washington and had to move my reservation to this location upon arrival the appliance dolly i reserved was not there. Then when I returned my reservation this location had closed even though my reservation was until 11 pm. That's not thr problem what actually was the problem was no drop box for they keys so I had to bring them back the next morning. When I did i let them know the person who checked me in said they had been there as late as 9 pm to check in returns and I made sure to get back before nine and no one to take my return. When I let the manager know he more or less called me a liar. Start ti finish terrible experience. Barely got a sorry and ended up costing more than double . I feel i should have gotten some kind of discount for all of this.
Cody SThe pickup process was a nightmare. Took almost an hour due to slow server issues. I would not recommend U-Haul due to this experience. Put me an hour behind in my moving schedule. And I have several people waiting on me during this time.
Daniel O