Set up for mobile pick up at 8:30. Clicked pick up truck and it said go to office when they open at 7:30. They didn't open until 9, so was late in picking up truck. On returning, clicked return truck and it kept getting an error on share location, so I just dropped keys in box and left. Also charged extra for fuel because the gauge was a bit lower than pickup. Trucks should be given out full and returned full. Easy to figure out gas needed that way. Not given with a little more than 1/4 of a tank.
Jason D.
Customer Reviews for McNamee Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rear door latch needs adjustment.
Steven M.The truck was not very clean when I picked it up.
Steven B.Staff / owner was very help full from start to finish. He made sure we had all that we needed for the job Thank-you John
john F.Not able to log onto uhaul website to do self check in bringing the vehicle back at the dealer yard. To avaoid $20.00 chech in fee.
Jean-Guy C.Jeff is great!
Al H.Everything was perfectly scheduled Thank you
ROSS S.I couldn't return via the website as it wouldn't find my location
DEBORAHG M.All good. Trailer did the job.
Steven R.Truck not there
Mike G.Unless you live right door to the drop off location beware of extra mileage charges. U-Haul did not provide adequate mileage allowance to cover the distance to the nearest drop off location after unloading our stuff. The extra mileage charge is essentially built in for less densely populated areas. Thanks a bunch for the "gouge charge" U-Haul.
George M.the process was done by email , the link that was sent to me of the trailer to examine for damage before leaving it did not work..when I click on it stated that the link had expired..not a huge deal..just thought I would mention it..over all experience was great ..friendly atmosphere..will use location again..
paul J.Provide washroom
Stephen B.The pickup I rented reeked of cigarettes, there was a cigarette burn in the driver's seat, the bed had butts in it. There was random promotional cardboard and a dirty mask between the drivers and passengers seat. My partner felt sick and uncomfortable in the vehicle in this condition. I felt uncomfortable as well.
Fraser A.Jeff was very pleasant and helpful. Made for easy process.
guy L.However, I had already checked in, but Operator made a mistake with other order. He charged me two times and then did refund. bad experience. not recommended
Ehsan S.The truck worked fine and was relatively clean but it stank heavily of cigarette smoke. I had to drive with the windows open in order to tolerate it. Otherwise I'm very happy with the service I received from McNamee Storage.
James I.Why was I charged for more fuel when I put 56.00$ in at delivery which brought it to the same if not more then when I picked it up?
Amy P.make pickup easier for new people who don't know process. we waited for almost 2 hours to get guidance and then uhaul did not include blankets or dollie we ordered.truck was empty
Allen O.The employee was pleasant to deal with but the product was crap. It was their last trailer available and we had a deadline so I had to take it without proper tail lights. I had only one right tail light. Location basically said take it or leave it. I have had previous experience with U Haul and was not impressed. Never again will I deal with your company
sean G.I ordered a uhaul for 3 days, I needed it from Perth to Kingston and then I'd return it in Kingston. The Uhaul was ordered but said it had to be returned to Perth, so I called to make sure it could be dropped off in Kingston. I'm told theres no problem and that I can do that. Come moving day my uhaul is driven to Kingston and I get a text saying I need to RETURN IT TO PERTH THAT NIGHT. They did not pick up the phone once for me to sort out the issue, their messaging box is full, I had to pay double mileage and gas as well as drive my own car back to Perth. Now I'm screwed and spending twice as much money and I STILL cant get through to uhaul. 0/10, waste of 300 dollars.
Jacob W.The computers were wicked slow and didn't work (I had to use a different card several time), when the wrong size truck was purchased accidentally the machine would not give refund and now I have to wait several Weeks for a 450.00 refund (I was not made away of this originally).
Keala T.Nothing. Jeff was great
tracy H.I misunderstood our conversation and thought that I wasn't in a hurry with the 4 hour window because they would be closed when I was returning it anyhow. I took my time as a result and it ended up costing me 230$. My fault for not reading the fine print, but a shocker at check-in. The guy working was very nice though.
Jessica P.The Uhaul Share, would not let me return the rental after hours, it app would not locate the rental location, even though I was parked in there lot. The location rep took care of completing the rental. A special thanks to him.
Allen S.Call ahead if you have any questions. There are 2 return sites. Use this one. Its their main Uhaul site. They're very friendly. The driveway for the return site is hard to see at night, especially if you're tired. You'll see the UHAUL trucks in the parking lot.
Deborah G.The pricing is very misleading. Advertising 19.99 to rent a small truck but the cost for mileage is brutal. So a round trip of around 160 miles cost over $200. Having said that, the service was great, the truck was clean, and the location was easy to access.
mary B.Upon arrival no one was there. We waited 15min outside. Mr McNamee then arrived to help us out. He was very helpful, friendly and apologized for any inconvenience which made the situation quite favorable!
Angele M.The truck and place were great, if you are going to charge fuel fees even when the vehicle is higher than when picked up you need to find a way to handle this without guessing. We put has in and we're still charged
Kate V.The staff was friendly and attentive
Dawn S.This is the second time I have dropped off a vehicle at this location and both times they provided excellent service. This last time they went over and above what normally might be expected. I had concerns dropping the vehicle after hours with an appliance mover in the unlocked box, so they supplied me with a lock to secure it, a nice touch and much appreciated.
Ian T.thank you
Alan P.Building was cold and unattractive, however staff were excellent.
JIM G.The (Phone) pick up did not and has not worked any of the three times we have tried. Other than that thank you Very goog
Alan P.It would be helpful if you could improve your software to improve service to Canadians. The software confused miles and km, so that our fees had to be adjusted.
NANCY B.Truck could have been cleaner, which made it difficult to check for damage at the time of pick up. Overall service was good and staff was great.
phil R.AMAZING
Robert B.Both Gentleman there treated me like royalty !! they were so impressive in the way they took care of me as a customer I will for sure go there again and let people know how I was treated I have an outlet in my town but i will go the extra Mile to rent from this establishment
kerry N.Great customer service
SYLVIA A.The U-Haul representative was very attentive to our needs and extremely helpful. Thank you
VASCO F.Friendly and helpful
J H.This location was easy to find, very courteous and a lot more professional.
Dan H.First. Have a working printer in the shop so customers have a copy of the contract with them as they move. This location does not/did not have a working printer. Second. No onboard information on estimated fuel volume necessary to return truck as specified. I had to set the ignition switch to light up the gauges, then go back and forth from truck to gas pump. In short: great truck, lousy support.
Tom K.The manager was trying to prevent me from picking up the trailer. They told me I could not take it because someone else was taking it at a later date. After speaking to uhaul at the 1-800 number I went back to go get the trailer and had to push the trailer onto my truck because someone parked a truck in front of the trailer and none of the employees said they didin't know whos truck it was. There was no one else there but us and the employees so can assume it was the managers. Ask Nathalie for pictures, I sent them to her.
JUSTIN R.Not over charging customers when they place the order, actually having vehicles available so people who place orders don't have to pay extra rent because uhaul screws up so badly and BETTER DAMN CUSTOMER SERVICE!
Ronald J.I wasnt happy when I enquired about the price to go from Perth to Bridgewater NS. It was almost $4000 but it was only $180 to come from Bridgewater NS to Perth Ontario. That is disgusting and you should be ashamed.
christian D.We had to sweep out the box of the truck
Ernie B.the representative was very nice and provided excellent service. Picked the truck up and dropped it off the next day without any problem.
Alain H.The location was good but the process of getting the truck was a nightmare. I got an email the day before I was supposed to move telling me my car was not available. It took me 2 hours to get a hold of someone and then I was told that my only option was to drive 1 hour out of town to pick up a truck. I don't understand what the point of reserving a truck is if the day before I'm told what I reserved is not available. It was a considerable hassle for me and not worth my time. I will not be renting with uhaul again and I will heavily discourage any one I know from doing so.
Mehran R.Always great customer service
Janice R.Wayne made sure we had a road worthy vehicle for a long trip. Staff helpful and knowledgable in the move planning process. The main Uhaul website could be more user friendly.
Barbara E.give the owners a decent computer system. The one they have keeps breaking down causing delays for everyone
dean W.Very slow (partly because of internet) and untrained customer service
Andrew W.No contactless/mobile pickup. Also hard to tell they were following COVID cleanliness protocol. My wait time was too long at both ends of transaction.
joe A.The computer system is awkward. Even though I had done a pre-checkout it took several minutes for the agent to go through the local checkout process. Fortunately the system was working and responsive as I understand from other comments that this is not always the case. The technology definitely needs improvement.
William H.the online pick up option was not working for me. It sent me an email, but using the link to log in it continually told me my email address was not recognized, despite having sent the email to that address in the first place. At any rate, I was able to pick up my truck with absolutely excellent customer service. I understand COVID 19 is not making anyone's life easier, so THANKS :)
Melanie W.Allow the customer to take the unit to the proposed dropoff location and not call indicating the unit was expected at another location because a customer was waiting for it.. I rented the trailer on a Friday and planned on delivering it on Monday, as I had indicated to the agent I would need it for 4 days and he charged me for 4 days.. I delivered it to the requested depot which was 20 kms out of my way each direction. so I used gas and time but no adjustment to the agreement.. Renter beware !!!
Brian R.Drop off location closed although sign on door said it was supposed to be open. Forced me to use the UHaul phone checkout which did not work so eventually I waited for 15 minutes for a phone operator. Entire process took more than 30 mins of wasted time.
Ken L.I met with the owner Wayne. Very nice gentleman.
Dave P.Very poor location management. Trailer was not there when i went to pick it up. Clerk just shrugged and said there was not much she could do. (she did try calling though). I rented the trailer for 5 days but realized i completed my trip in three. Tried calling the location all day the day prior to return with no answer (during business hours), tried calling the next day no answer. Took trailer back and no one was at the location. I called another number provided on the door, again with no answer. Very poor customer experience.
Jeff G.The young lady Michelle who works the front is super helpful, very courteous and a great asset to U-Haul. Please let her know that she is a wonderful, helpful person who helped us with our rental and she made it so much easier!!
David L.super easy
Richard D.