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J-RICHARD S
Customer Reviews for McNamee Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fantastic staff curious, straight to the point booking. No questions asked. Highly recommend doing business again
JEAN GService was excellent and very approachable. Thank you for a positive experience.
SHIRLEY AMoving blanket availability. Would be a great service if there were some always on hand.
MICHAEL RYou guys charged me triple what you told me
Hassan AExcellent service by this man and very friendly.
T-MURRAY MFast, friendly service. Van was in good repair. Very helpful to have access to this service in the Perth area.
LINDA CThe trailer we had originally rented was too short for our needs, so we had to exchange it for a longer trailer. The owner said no problem, he went back to his office change our reservation within minutes and we were on our way. Best service ever!
JOHN HVery impressed with the service
PETER LThe gentlemen at McNamee Storage were both kind and helpful. I would not only use their services again but highly recommend them. Very pleased!
DENISE FExcellent service and equipment!
Wendy TAfter having a horrible experience with U-Haul in Lively, Ontario earlier this year, this experience was night and day different. Jeff was welcoming, attentive, recognized my needs, and even helped me pin the trailer up to my truck. Huge shout out to Jeff for helping me through a tight predicament and being so empathic and understanding. I would definitely recommend this location. 5 stars!
Jim AQuick and efficient. Perfect.
TIMOTHY LFriendly efficient customer service.
LINDA CI have rented from U-haul for many years. I found this time around, your pricing is not in line with other competitors, eg. Enterprise. A hidden charge of bring it back after hours, was not spoken of, I could had returned it the next morning without this surcharge. I live 10 minutes away. Unless your pricing becomes more competitive with other place, ill have to go there first. Your service is great and the truck did the job needed...but become competitive! Thank you. Stephen Graham
STPHN GJeff was very knowledgeable patient and kind. He showed us the best choices that perfectly met our needs
JENNIFER RStaff was helpful
ARVID Lthe staff were indifferent and did not inspect the trailer when we returned it
HEATHER DIt would be much easier to have the vehicle full of gas and returned full of gas. The filling it until it is where it was when you picked it up is hard to do. We likely put $20 more in it than what would have brought it up to the past level. It should just be returned full and picked up full.
Darlene MI couldn’t get the trailer I wanted at my closest location.
JEFFREY SAbove and beyond friendly service!!
Jean-Guy MVan had a faulty fuel gauge. Did not move over a distance but then would change abruptly next time the van was started. Or, upon starting, read at 1/4 full, but then after driving 5 mins dropped to near empty. When I refilled to 1/2 way mark before returning the van, it then raised to 3/4 in the short drive back to the drop off location. That cost me a lot in extra gas (my refill was $90). Van was clean and otherwise worked well.
Richard SThe floor of the trailer with full of mud and he had to sweep and wash the floor before putting all of our furniture in.
Karen WFriendliness and competence of the store manager were excellent and the store had all of the supplies I needed. The truck itself was well maintained but the cab was extremely dirty, I had to clean it as soon as I got the vehicle home . Being able to provide even moderately clean vehicles would have made this rating excellent. Life would be so much easier if UHaul would require trucks to go out and come back filled with gas - trying to guess where 11/16ths full is seems ridiculous.
Stephen CA little less expensive but you are very accommodating so thank you
Roderick VNo improvements needed Perfect
Kim JI had initially booked a truck in Ottawa but was rerouted to Perth. This isn’t the first time it happens, uhaul should be more aware of their inventory and booking so individuals can make an informed decision.
Mohammad Avery friendly guy
ewen pThey said the would mail me a check for the deposit i paid because i used a debit card instead of a credit crad . i find this very annoying. If they had told me about it before i would have used a different card.
jean-francois bMy complaint is not with this U-Haul location, but with the overall experience. I know you will be able to see all this on the file, but I made the reservation well in advance, and then was contacted the day before moving my pick up location out of town. After calling in to change it to a closer location, I then received a call that night to say that the vehicle was not available at the second location either. A location even further away (Perth) was suggested. After making changes to my own personal plans to accommodate this (because of the additional 30 min and 38km travel both ways) I had no issues with the vehicle itself. However when I received the bill, you charged me for out of town mileage that was only required because you were not able to provide the original vehicle you promised. A quick <2hr affair, where I needed the vehicle for <10km, turned into a fully half day of driving and all the mileage being due to the out of town pick up location required. Poor customer experience in all respects, other than the vehicle itself.
Dwayne KWas not aware that you rent vehicles with no cruise control, was surprised Not a big deal for most people but if you have health issues and need to move around a bit you cannot move your position
peter dLike I said, nobody there. It's self-checkout, and in another town from where I live. Why can't it be dropped at a nearby location of my choice in my own town?
John BDolly and all moving boankets were missing at pickup
Brittany CThe place I picked up the trailer was great. Helpful and friendly. The trailer was good. Clean. He showed me how to use the trailer. Was happy with that. HOWEVER. On my way home I realized it would be much easier and quicker to drop the trailer in Ottawa at another Uhaul location. So i called and was told they would charge me another $100 on top of what i already paid just so that I could drop it off and save 1.5 hours of driving. So i had to return to the perth location. Then they send me my receipt completely in french. I am not french. I dont speak a word of french. I am from Ottawa Ontario. Not quebec. Not a big deal but very annoying.
Michael GWas charged almost double what was quoted online
Tiffennie PJeff is knowledgeable, pleasant to deal with. Great service and UHaul system was efficient.
Louis NVery disappointed. Not with the Perth location. But with the online booking experience. The booking confirmed a trailer available 5 minutes from where I needed it to be. But the day before U-Haul called me and told me there was nothing there and I had to go 50 minutes to pick one up. Very disappointed.
Donald GJeff was helpful, friendly and efficient.
Dave CThis location told me I would be re-imbursed for the shortage of gas when I got the vehicle and I have not heard anything back or seen anything deposited to my card. I also left it over the required limit and have not heard about any adjustment or reimbursement for that either.
Janis DFast and friendly experience. Van was available when needed. It was short notice and im thankful they could accommodate my needs.
Michael HUpdate the price per kilometer compared to what you're charged
Melissa BNo customer service with either pick up or drop off. Total time in office for a $35 rental was over 90 minutes. When my security deposit was to be returned, was informed it couldn’t be done and would have cheque mailed to me. As I was leaving office informed me it would be 4-6 weeks for cheque to arrive. Micky mouse operation. I’ll update in 4-6 weeks.
jim mTruck was ready, had equipment needed, and service was very friendly
Maureen HAwesome, quick drop off, no issues at all!
Michel GI dont have apps so make the return process a little easier without a cell phone or internet.
robert kThe ball receiver was too big allowing the ball to shake and rattle way too much when the trailer was empty. This needs to be tightened, both for the longevity of the customers vehicle and the enjoyment (sanity) if the travellers … loud and annoying.
Scott SSeveral weeks ago I rented a 26' truck from this location. When I arrived the only trucks available were 15'. This caused me financial loses as I had hired 4 people and the project took longer than expected. I had to pay for two trips with the truck instead of one. This past week I reserved a 15' truck. When I arrived only 26' tricks were available. This caused me to pay more in rental fees and in gas. I am not impressed with the reliability of this rental location. UHaul did not have the equipment I reserved on two occasions and nothing was done to reimburse me for my financial loses and inconveniences.
Ted OVehicle interior was extremely dirty. The vehicle that was shown reserved for me on the U-haul site was not the vehicle that I was provided. This made it challenging to fit all the contents we needed to move. Fuel consumption was also very high with this vehicle. The host at this outlet was very hospitable and helpful.
ROBERT BJust keep up the good service . Thanks for the great equipment
lloyd sTO BE ON TIME WITH THE EQUIPMENT. I HAD TO WAIT FOR 1 AND A HALF HOOURS FOR MY VEHICLE.
Julie SJeff very helpful pleasant
Larry PSo far so good
ISOKEN OExcellent, professional and friendly dealer.
Roger SThe overall rental experience was very good. The man at the rental place in Perth was very friendly and knew what he was doing. The trailer worked flawlessly. Thank-you.
David S