Customer Reviews for McRentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of McRentals

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Trisha B. on

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Did not have the dolly

JASON J. on

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I was told to leave it with 3/8 of a tank of fuel as that’s what it had in it , I put fuel in it this morning to make sure it was over 3/8 of a tank and they charge my card $10.63 for fuel charge . I don’t agree with that and I would like to have my $10.63 refunded. By the way it is a very nice truck ran good smelled good everything about U-Haul was awesome I just do not agree with the surcharge as I know I put more than three eights in it

Roger M. on

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Ted A. on

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U-Haul representative was out of control. Very bad attitude and cursing. As I was signing rental documents the phone rang and it caused the representative to go into a rage. He told the person who called that he was busy and to call back later. This individual has a very bad temper, was very rude using very nasty language and seems capable of hurting someone. The insurance was forced on me as I wasn’t given the option to decline and the agent refused to change it.

Hallie S. on

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William C. on

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Not charge people for insurance when they were never asked about or didn’t want it.

Timothy H. on

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We reserved a uhaul in Kirksville, MO but uhaul rerouted us 65 miles away to Brookfield even though we had ordered a uhaul 2 weeks in advance

frank S. on

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Stephen M F. on

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Hallie S. on

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brandi P. on

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charles C. on

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Susan C. on

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Janell S. on

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jerry K. on

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Aaron D. on

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The truck I rented had leaks in the box which got some of our stuff wet and in the cab which leaked on me the whole drive.

Dustin F. on

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McRentals staff were very inviting and effecient. The location itself was very clean and warm.

Lucien P. on

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Terry C. on

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Had to go to auto store to get proper light connection. Then, lights on trailer didn't work.

Eric S. on

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Richard S. on

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Dean F. on

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On the 26th of February we rented a 12' trailer for one day. When my bank statement showed up it showed that we were charged for 4 days. The person at the location said they were sorry they didn't catch this but that we had to go to U-Haul for a refund. We haven't had any luck so unless we absolutely have no other option, we won't be using U Haul any more

Richard S. on

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MICHAEL M. on

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Dean F. on

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richard S. on

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