Customer Reviews for McRentals
(U-Haul Neighborhood Dealer)

150 reviews

602 W Lockling St   Brookfield, MO 64628
(Brookfield Ext off Hwy 36 outter road)

(660) 258-2860

Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(660) 258-2860

602 W Lockling St
Brookfield, MO 64628
(Brookfield Ext off Hwy 36 outter road)

Services at this Location:

Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Mickey B. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

Rodney T. 
Rating:
3.0

Customer did not leave a comment.

Jason W. 
Rating:
3.0

Inside and outside of truck was filthy.

greg K. 
Rating:
5.0

Customer did not leave a comment.

JULEE T. 
Rating:
5.0

Customer did not leave a comment.

RANDY W. 
Rating:
3.0

Customer did not leave a comment.

tracy S. 
Rating:
1.0

the person who helped us was overwhelmed, got upset when he didn't understand the computer rental process, and talked frequently about how anxious he felt. He was really unprofessional. It's OK to not know exactly how to do things, but the self-management was just ridiculous

MELISSA C. 
Rating:
4.0

Did not have the dolly

Trisha B. 
Rating:
3.0

I was told to leave it with 3/8 of a tank of fuel as that's what it had in it , I put fuel in it this morning to make sure it was over 3/8 of a tank and they charge my card $10.63 for fuel charge . I don't agree with that and I would like to have my $10.63 refunded. By the way it is a very nice truck ran good smelled good everything about U-Haul was awesome I just do not agree with the surcharge as I know I put more than three eights in it

JASON J. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
1.0

U-Haul representative was out of control. Very bad attitude and cursing. As I was signing rental documents the phone rang and it caused the representative to go into a rage. He told the person who called that he was busy and to call back later. This individual has a very bad temper, was very rude using very nasty language and seems capable of hurting someone. The insurance was forced on me as I wasn't given the option to decline and the agent refused to change it.

Ted A. 
Rating:
5.0

Customer did not leave a comment.

Hallie S. 
Rating:
2.0

Not charge people for insurance when they were never asked about or didn't want it.

William C. 
Rating:
3.0

We reserved a uhaul in Kirksville, MO but uhaul rerouted us 65 miles away to Brookfield even though we had ordered a uhaul 2 weeks in advance

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

frank S. 
Rating:
5.0

Customer did not leave a comment.

Stephen M F. 
Rating:
5.0

Customer did not leave a comment.

Hallie S. 
Rating:
5.0

Customer did not leave a comment.

brandi P. 
Rating:
3.0

Customer did not leave a comment.

charles C. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Janell S. 
Rating:
4.0

Customer did not leave a comment.

jerry K. 
Rating:
5.0

The truck I rented had leaks in the box which got some of our stuff wet and in the cab which leaked on me the whole drive.

Aaron D. 
Rating:
5.0

McRentals staff were very inviting and effecient. The location itself was very clean and warm.

Dustin F. 
Rating:
4.0

Customer did not leave a comment.

Lucien P. 
Rating:
3.0

Had to go to auto store to get proper light connection. Then, lights on trailer didn't work.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

On the 26th of February we rented a 12' trailer for one day. When my bank statement showed up it showed that we were charged for 4 days. The person at the location said they were sorry they didn't catch this but that we had to go to U-Haul for a refund. We haven't had any luck so unless we absolutely have no other option, we won't be using U Haul any more

Dean F. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Dean F. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
1.0

I had a reservation to pick up a trailer at 9 a.m. on Saturday, Sept 9th. When I arrived the business was not open. It is posted on the window that they are supposed to be open at 9. After several calls from myself and other customers who were waiting an employee finally arrived and opened up, at around 10:30. I rented a 4x8 trailer and a appliance dolly for one day. The business was closed on Sunday and I was told by the employee to bring it back on Monday so that the appliance dolly wouldn't be left unsecured. They then tried to charge me for the extra day rental. It took them 45 minutes to process my return, for what should have been a simple drop off. As of the writing of this notice to you there are, for some unknown reason, three charges on my bank account rather than the one charge for one day. I doubt anyone will read this and I doubt you care!

David B. 
Rating:
4.0

Customer did not leave a comment.

JAMES P. 
Rating:
3.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

steve Y. 
Rating:
4.0

Be more friendly

tracy S. 
Rating:
2.0

Please, next time have all trailer lights working. My boyfriend and I had to go buy a completely new part for the trailer costing $14.99. We wouldn't have bought that if there were other trailers to choose from.

ANDREA H. 
Rating:
2.0

the gentlemen in this location was extremely rude and put me aside to help his customer.

Cathy S. 
Rating:
5.0

Helpful in hooking up trailer. Friendly and answered all questions.

Ronnie S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

The service was outstanding!

terry E. 
Rating:
4.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

nothing everything was great

Lana B. 
Rating:
4.0

The truck was dirty inside and out due to our many rainstorms. it would have been nice if it had been washed.

ANNA S. 
Rating:
5.0

Customer did not leave a comment.

DONNA H. 
Rating:
4.0

Customer did not leave a comment.

Blaine A. 
Rating:
4.0

Customer did not leave a comment.

RONALD G. 
Rating:
3.0

No walk around prior to taking possesion. The truck was banged up in a number of places. How could I prove it wasn't me who did the damage at drop off? Engine was horrible sounding and I feel I was lucky to get it dropped off without a tow.

Michael M. 
Rating:
5.0

The man unhooked the trailer and was very nice.

Donna P. 
Rating:
5.0

Customer did not leave a comment.

CHRISY T. 
Rating:
3.0

Customer did not leave a comment.

val S. 
Rating:
5.0

Customer did not leave a comment.

chrisy T. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

stephanie F. 
Rating:
1.0

Hire customer service people who know what they are doing not a person straight out of prison

theresa B. 
Rating:
3.0

Customer did not leave a comment.

david B. 
Rating:
4.0

Customer did not leave a comment.

Willene K. 
Rating:
5.0

drop off went great!

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

jessica T. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Good experience on both ends of the journey

don D. 
Rating:
5.0

Customer did not leave a comment.

jeff M. 
Rating:
3.0

Customer did not leave a comment.

PAULA M. 
Rating:
5.0

Call the customer that is late for their drop off before the next customer shows up to pick up at their scheduled time.

tania S. 
Rating:
3.0

Customer did not leave a comment.

MIKE S. 
Rating:
5.0

Customer did not leave a comment.

MARSHA M. 
Rating:
5.0

Customer did not leave a comment.

elizabeth Y. 
Rating:
3.0

I needed a 17ft truck in macon mo. I had to drive 35 miles to Brookfield mo. 70 miles round trip to get a 15 ft. truck before I could even start moving

darryl H. 
Rating:
5.0

Customer did not leave a comment.

RALPH B. 
Rating:
3.0

Make sure they get a truck that will go over 45 miles per hour

DAVID B. 
Rating:
1.0

The associate working at the time was extremly rude and not at all helpfull.

CARL W. 
Rating:
3.0

Customer did not leave a comment.

Sue H. 
Rating:
3.0

be more clear on the stipulations and guidelines when your renting to someone

justin O. 
Rating:
5.0

Customer did not leave a comment.

HARRELL E. 
Rating:
4.0

Customer did not leave a comment.

STANLEY G. 
Rating:
5.0

my origional requested rental was in chillicothe, I called th location to be told the trailer was not back yet and they would call me back, one and hald hours later they called me !! mean time i called brookfield location and picked up trailer there-- chillicothe has very poor service-- brookfield was awesome!

debbie V. 
Rating:
5.0

Customer did not leave a comment.

KELLAN M. 
Rating:
3.0

Customer did not leave a comment.

LESLIE E. 
Rating:
3.0

We were supposed to have a truck in Kirksville, Mo. Instead we were forced to go to Brookfield, 70 miles out of our way. The truck was dirty and we had to clean it before use. Hard to believe no trucks were available in Kirksville where there are two U-Haul dealers. Very upsetting, mainly because of all the extra miles and wasted time. Had to use lots of extra gas and have a much longer day. Probably look elsewhere next time we have a move!!!

ed D. 
Rating:
3.0

Maintain and repair the truck.

GREG H. 
Rating:
1.0

Customer did not leave a comment.

DEBBIE G. 
Rating:
3.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

opal S. 
Rating:
3.0

Customer did not leave a comment.

RUNE M. 
Rating:
4.0

Customer did not leave a comment.

VISTA R. 
Rating:
5.0

Customer did not leave a comment.

Jeff O. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

JOE R. 
Rating:
4.0

Customer did not leave a comment.

EDWARD B. 
Rating:
4.0

Customer did not leave a comment.

EDWARD B. 
No reviews have been submitted for this location.

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