Customer Reviews for MDJ Grayson Auto Sales
(U-Haul Neighborhood Dealer)

Rating:

5.0

They were very accommodating when I needed to extend my rental. Easy pick up and return process.

Rating:

5.0

This Uhaul location has always been reliable. I've had a number of last-minute rental needs, and they always provide. Easy pick up and drop off, kind staff, solid experience.

Rating:

1.0

The worker was sleeping in his car outside, so all the keys and equipment inside the building were unlocked, within reach, and unattended. When I was finally able to reach a worker in a nearby business, they just ran over to his car and woke him up. He came out smelling very very strongly of marijuana and couldn't keep his eyes open. I waited 10 minutes for him to hand me keys even though I had already filled out all the paperwork in the app. I had to remind him who I was twice during that 10 minutes. They also didn't have any moving blankets and the cab of the truck had leftover items from the last renter (large container of half-drank liquid, some cardboard and trash). Overall, this experience was terrible.

Rating:

3.0

Although the owner gives an option for self-checkout, the keys are all locked inside of the building which negates the self checkout. Also, the owner is not available on-site to provide the keys at the agreed upon rental time. Thus today, my 9am rental became a 10a rental. The loss of one hour had a significant effect on how the rest of the day played out. I recommend having a lockbox outside to provide key access to self-check out customers. Otherwise, no other complaints. I will use this location again.

Rating:

5.0

Super helpful and I'll be back! Really grateful.

Rating:

1.0

my trailer had a completely bald tire and they let me leave with it. it was shaking and wobbling amd jerking and i had to stop an hour later and switch trailers and move all my furniture. could have been a disaster.

Rating:

5.0

More Vans

Rating:

5.0

I’ve used this location twice. Always a great experience.

Rating:

5.0

Great experience. I don't know his name, but the employee working on 11/22 was awesome, he was efficient and explained everything well. Would recommend renting here again.

Rating:

5.0

Appreciated the Sunday hours. We were on a tight timeline and the service and equipment were ready to get us in and out in a professional manner. Thank you.

Rating:

5.0

Derrick Grayson

Rating:

5.0

Mr. Raheem was very professional, respectful, and efficient. I was in a hurry and needed to get in and out. Mr. Rasheem made it all possible. Transaction time was quick and smooth. Thank you for being such a professional and making things unless stressful.

Rating:

2.0

It took 3 different reservations to insure a dolly. And on the day of it took driving to 4 different U-Haul stores to finally wind up getting what was needed. It was a lot of wasted time when you are told to prevent that particular things, all you are supposed to is make reservations. "NOT!!!" It was very poorly handled, and they could care less because you either needed to item or not. If you needed it, then you would put up with. This is very hard to know about a company. I was not satisfied with the true efforts that was offered. I just had someone drive 200 miles, and we still could not have things in place.

Rating:

5.0

Raheem is amazing. Work with these guys.

Rating:

3.0

The AC wasn’t working, and they try to charge me for fuel, when I already had put the fuel,

Rating:

3.0

Mirror was broke on passenger side. Cup holders were wet and sticky.

Rating:

5.0

Staff was very helpful but some of the young men there need to speak louder it was difficult trying to understand them.

Rating:

5.0

My visit went well!!! I was greeted and helped immediately.

Rating:

5.0

Thank you for a great experience. This was my first time renting and I was very pleased with the service we received. Raheem was kind, knowledgeable and helpful. He was able to promptly answer my questions about logistics and get us on the road. I am very grateful. Thank you.

Rating:

1.0

Vehicle license plate did not match agreement Vehicle has 1 gallon of gas when I received it Dolly was not available despite reservation

Rating:

2.0

The location should open on time at 9am and it dud not open until 9.20 am .

Rating:

5.0

Great friendly staff! Would definitely recommend to others.

Rating:

1.0

I will never use U-Haul ever again. I paid $150 for my truck rental for 10 hours. I had a 26 foot truck. I reserved the furniture dolly and a utility dolly. When I got there, they were all out of furniture dollies so we had to use two utility dollies. It makes no sense that they wouldn’t have enough supplies for people who are renting their trucks. When I returned the equipment on time I went through the app to check the vehicle back in. And saw 89 extra dollars of pending charges. None of these charges were explained prior to me checking the vehicle out and I’ve already paid $150. Nowhere in Atlanta would you rent a moving truck for 10 hours and pay over $200. I feel cheated and I am going to take my business elsewhere. U-Haul will never see me again.

Rating:

3.0

Customer service was great. Agent was courteous and friendly, and I’ll definitely use that location again, next time I have to move anything in that area!

Rating:

4.0

The Truck was newer than expected, and the rental experience was efficient and easy. The online paperwork was helpful. I wish someone had picked up the phone when I called to see if we could return by 12:20 instead of 12:00. Our rental started at 12:20, but our contract said due back at 12. We rushed and made it on time, but it would have been nice to know if the full return time was indeed 24 hours.

Rating:

5.0

Friendly and well maintenance trucks

Rating:

3.0

We did a mobile drop-off, and it's really just a random lot. It wasn't horrible, but good enough to get everything done for a mobile drop-off without any issues.

Rating:

1.0

Your employees are rude disrespectful do not listen. Speak to people rude about customer service experience I will never ever rent from them again. This is the second bad experience. I have with U-Haul. The U-Haul on Candler Road is the same way rude and disrespectful. You guys need to upgrade your employees and properly train them and know how to speak to customer. I know how to handle a customer Very very, very bad experience.

Rating:

5.0

I came up from Florida to help my son move and booked a truck from this location online. The two gentlemen that worked on that day were very professional and polite. Everything went smooth. I would recommend this location, should anyone need any services from UHAul. Claude 👍

Rating:

3.0

Check the tires on those hand truck/Dollys

Rating:

5.0

Good customer service

Rating:

4.0

Fix tire pressure before rental. Fill gas higher than near empty when handing off to customer. Don't indicate higher gas level on contract compared to actual gas level at customer handoff.

Rating:

3.0

Our vehicle could not give the speed needed for highway driving. Returning to the pickup location it ran hot We were told to calll 800-haul for roadside assistance. That wait would have been an hour but After a 15 mute wait the truck was able to start for us to return the vehicle.

Rating:

5.0

These guys are always on point!! I just moved like 30 minutes away but just because they are so on point if I ever need a UHaul ima still go to them.

Rating:

1.0

Very sketchy. They did not open on time.

Rating:

1.0

First to start customer service was very good. Only thing I didn’t like and I have pictures and proof they charge me for gas and charge my card twice.

Rating:

4.0

The staff can improve on their professionalism and appearance

Rating:

2.0

I think the price was a scam. It is advertised as $19.99. I was forced to buy insurance through the vendor as they said their particular insurance was mandatory. I was forced to pay for 50 miles despite me only driving 6 miles. I expected there to be some hidden fees but I didn’t expect it to cost 5x the advertised rate.

Rating:

5.0

NA-customer service reps were polite and helpful. I would recommend and use again.

Rating:

3.0

Ingrid, the representative who assisted me with the rental, was fantastic. She was knowledgeable, efficient, and had a friendly and professional personality. The van arrested check engine light was on. Pulled out to return, but no obvious problems were apparent. Windshield was filthy to the point I had to stop and clean it to continue driving.

Rating:

3.0

Reserved 24 furniture pads and none available.

Rating:

4.0

Need lights from returning in the dark

Rating:

5.0

Great customer service

Rating:

2.0

I need clear explanation and also signing of my contract. Also, there wasn't any receipt to show a breakdown of the expenses.

Rating:

4.0

Friendly staff, straightforward process, pretty quick too!

Rating:

5.0

Raheem was very helper for me in and out very professional I would recommend this place to anyone

Rating:

1.0

Well the customer should have a clean and clear pathway to the trailer they're renting. The customer should not be doing any manual labor your employees should be doing just to get to their trailer. Customers shouldn't have to squeeze their vehicles between a tight area between two of your uhaul trucks, through mudd and dirt and leaves to get to a trailer. Customers shouldn't be lied to abt hitch equipment being included in the price of the trailer rental, only to find out the hitch isn't convered. But not only that, it's cost is 2 times that for the same hitch home depot sells.

Rating:

5.0

Ingrid and Raheem need a raise; they’re superb. Thank you to the owner for such good judge of character

Rating:

5.0

The MDJ Grayson location is a diamond in the rough. It's not shiny like the main U-haul locations, but the staff and vehicles are always top-notch. If they don't have trucks available, then I'd be very reluctant to go to another location.

Rating:

3.0

The people were nice, the van was clean in the cargo and cab. HOWEVER, the tire pressure was all over the place. I was casually warned that the lights on the dash were the tire sensors. I get that and am used to it from my own vehicle, but it's a little scary when all 4 tires are under and the rear right in particular was nearly 40lbs low! Major safety issue. And since they know that, why not just bring the tires to proper pressure?! IF it's a problem with the TPMS system, then fix it! Also, the person who needed to check the van back in upon return was not available so I didn't get an immediate receipt. Stupid of me to let that go because I later got an e-receipt that showed I was charged $15 for Safe Move, which I had declined when I booked the rental. An email complaint about this went unanswered. Would never use or recommend this location again.

Rating:

2.0

I spoke to Ms Shannon on two time she never even looked up an U haul system was down how much was the rental

Rating:

5.0

I've rented here several times. The people are friendly and helpful.

Rating:

5.0

Staff was nice and helpful. Drop-off was easy.

Rating:

5.0

Nothing! This location has the most courteous staff and team. They got me in the truck fast and processed return like true professionals. Will be back again!

Rating:

5.0

Check in and check out we’re fast and easy, there weren’t any surprise hidden charges, both the manager and the other employee were incredibly friendly, answered any questions I had. It was as pleasant an experience as I could’ve hoped for.

Rating:

5.0

Great crew!

Rating:

5.0

They were super busy at our pick up time and they are short on parking but everyone was very nice and accommodating. Would definitely recommend.

Rating:

5.0

You guys did awesome despite a clearly busy day. Overall customer service was excellent

Rating:

3.0

My quote for the rental was $35. For 4 hours which included the miles I expected to drive. But by the time I was closed out the charge was over $75.00. I wouldn’t rent from U-Haul anymore

Rating:

3.0

Booking online did not work and had to get a different piece of equipment. Truck smelled of smoke and drivers door did not shut all the way. Did appreciate ability to do drop off