Could not have been better.Jay V.
Customer Reviews for MDJ Grayson Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TRACI T.
Larry was very helpful and friendly, as well as the owner and other young man who assisted me.SHERRIE C.
Great service!KIMBERLY J.
Customer did not leave a comment.JOSHUA Y.
Customer did not leave a comment.JALAILAH L.
They were all dressed nicely in uhaul shirts looking so professional!!! Larry and Tony was a good team! Larry was so pleasant and funny he made me feel so comfortable there and safe! The office was clean and orderly! Tony ran and got my truck from the back and cleaned it out! He had the door open and helped me get in my rental! It was hard to believe I was at a uhaul location!!! This was the best uhaul experience I have ever had! Whoever managing to place is doing a great job!!LAVONNE L.
Customer did not leave a comment.Richard F.
Customer did not leave a comment.Jordan G.
Customer did not leave a comment.LUIZ ROGERIO P.
Called and talked with Tony. He was great and had just what I needed. Easy transaction and efficient. I would use them again next time I need a truck. Thanks Tony!JAY C.
Great Service!Felipe G.
A lot of people hanging out in lil office. Office people were ok. Didn't know I had a trailer til after I got there for while. Not much assist. I wanted to put my car on trailer. Didn't want to help me just hurry and go. I had to ask them extra and be persistent to assist. Main guy said they gave me instructions just figure it out. Said I didn't listen when he mentioned belt part. Totally uncomfortable. Then hit me with over mileage fee. I changed l locations for drop off. I tried to fight it. I asked for a break on it. Girl said u should dispute it later. Total scam and unprofessional. Just take my money feeling. UhAul was a disappoint on this retail. Probably try someone else when I need a truck to move from storage next month. Please contact with a non generic reply would be nice. ThxDANIEL H.
Customer did not leave a comment.SARAH M.
Customer did not leave a comment.JORDAN L.
The staff were overly helpful and kind. They were quick and attentive. They made the return process easy and made up for my horrible pick up process.Katie M.
Customer did not leave a comment.DENNIS B.
Customer did not leave a comment.PABLO H.
Customer did not leave a comment.SAHARISLAH T.
Customer did not leave a comment.BRANDON B.
Everything was great.James H.
Customer did not leave a comment.Matthew J.
Customer did not leave a comment.GERSON G.
Customer did not leave a comment.Emily M.
Well stocked and maintained location. Had no problems at all!FILIPE G.
I have been to this location many times because they do us very well. Good people that are easy to rent from.FILIPE G.
Excellent people! Easy to work with and fairly quick and painless pick-up. Great location.FILIPE G.
Customer did not leave a comment.SEAN J.
The staff member was greatPATRICK D.
I had a wonderful amazing customer experience with this location.SPENCER M.
First Of all I would like to say the truck was clean and in good condition but the attitude of the staff is AWFUL !! and not professional at all. That was my first and last time renting from this location!! We are supposed to treat each other with respect I shouldn't feel like I'm doing you a favor when I'm offering you a service to help enhance your business. The communication between customer and staff is very unprofessional as well we are all adults and everybody should be treated with respect and dignity. You have lost my business and I will let others know as a business owner myself not to rent from this location. Carry onðŸ™„JEREMY A.
Very efficient and friendly team. In and Out. Great U-Haul experience.CONCHITA H.
Customer did not leave a comment.DUSTIN K.
Very nice and helpful people!Robin M.
Vehicle was in good shape. Customer service was poor.MARKUS E.
This location opens up at 9:00 a.m. Please do not offer 27/7 Online Pickup for this location. If you schedule your pickup for any time prior to 9:00 a.m. you will have to wait until they open.MICHAEL B.
Customer did not leave a comment.Davis P.
Customer did not leave a comment.DAWN D.
The man who handled my order was very helpful and efficient. And the truck was clean. But the facility was in a sketchy part of town and the fact that I had to drive 35 miles to pick up the truck was bad news and totally out of the ordinary.GEORGE L.
Customer did not leave a comment.BARBARA S.
Nothing. It was great! Service was quick and easy. Friendly staff. We highly recommend this location.Alex K.
Staff was very helpful and friendly. Would recommendTRAVIS V.
Customer did not leave a comment.JAWUAN W.
Excellent location. The auto transport was clean and in excellent shape. Towed super smooth.EUGENE C.
Really great service, clean and professional. I would definitely use them again.Sheba K.
Customer did not leave a comment.JOSHUAH M.
Customer did not leave a comment.MORYTT B.
Customer did not leave a comment.MARK W.
Awesome uhaul location! They are so nice and concerned! In and out quickly! Great job guys !! I will be back!!!!Sarita E.
When I rented the truck, worker was coughing and was NOT wearing a mask!! His attitude was not the best. This was my worst experience. Unfortunately, I won't be returning to this location.TOKUTAKA K.
The guys at this location were very friendly and helpful.Dan S.
This is my go-to U-haul rental spot. They are always very helpful, professional and kind. Most importantly, they seem to always have trucks available!!RYAN R.
Thank youRIO S.
Customer did not leave a comment.AIMEE S.
Customer did not leave a comment.Elena N.
Kel was great! Super professional and friendly. I appreciated him making this part of my move stress-free.JAMES I.
Customer did not leave a comment.Precious M.
Customer did not leave a comment.DAVID Z.
U-haul truck & staff available at scheduled time; Full size pick-up truck exceeded my expectations, excellent location on bus line. AedinAedin Q.
A rough area was made good by very helpful staff. Friendly and helpful.Richard C.
Customer did not leave a comment.DOUGLAS M.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Robert B.
Please have all employees to wear mask or a face covering. I was very shocked to see none of the employees wearing a mask.Cleveland C.
Customer did not leave a comment.LONIE H.
Customer did not leave a comment.Jasmine S.
Dog hair in all truck No more than 60MPh ( shiver ) Steering wheel go always to the right 12 hour trip very inconfortableDOUGLAS P.
Terrible customer service. Terrible scheduling system. Rude employees. Put my move back by 2 hours causing me to have to pay extra for the movers I hired for them to stay a max of 30 extra minutes because I was so late picking up my truck due to uhaul's scheduling and the incompetent man who ran the location I picked up the truck. This experience has caused me to never rent from uhaul again in the future.CALLI B.
I had a wonderful experience here and especially want to thank Kelvin for being so accommodating and helpful. He got me a truck on the first of the month when no one else in the city had anything available. He was quick and also very friendly. I will definitely be back!ASHLEY W.
Customer did not leave a comment.MATTHEW R.
Customer did not leave a comment.Jonathan P.
Horrible customer service. Spoke about going outside to smoke marijuana & cursed during my entire visit to this establishment. They were rude & unorganized. I had to argue about leaving my car parked on their lot. They suggested I park my vehicle across the street on someone else property. â€œNothing is going to happen to your car girlâ€. Gave me a Uhaul that had literally just came back & wasn't cleaned. Did not explain instructions well for drop off. When I dropped off, I was eventually met by a man who appears to live at the establishment. He told me to move the Uhaul to the back of the building where there was no lighting while I had my kids. Offered to move it for me, but â€œdidn't knowâ€ if I would be charged for this. I am very dissatisfied & disappointed. I use uhual EVERY TIME I move & this was the worst experience I ever had. I called this morning to tell them about my experience & ask about the price changes (the prices changed 3 times). I guess this isn't okay to do. I was told I should be lucky I didn't get charged for being late. Well I guess I should feel lucky! I sure don't!JAELYN G.
The gas meter was funny It says full I drove 5 miles and loss 1/8 of the tank. They are manipulating the gas sensor at this location.JOSIER R.
Customer did not leave a comment.BRIAN S.
Customer did not leave a comment.CHAD J.
Customer did not leave a comment.Christopher K.
Customer did not leave a comment.Hong I.
The guys were friendly and fast! So appreciated them.Lucila C.
The team at this location was great! They were a team of 3 but were easily doing the work of 6-8 people. Despite U-Haul overbooking vehicles, the team did everything in their power to make all customers happy. They all deserve raises!BOBBY P.
Kel was absolutely fantastic. Great customer service and a very funny guyEthan M.
Good service, very quick.Samuel T.
This place was extremely busy all day of my rental but the staff here were always friendly and staying positive. The only issue was uhaul booked my reservation for 8:30 but this site does not open until 9. That needs to be changed on the website to avoid confusionLACEY K.
Customer did not leave a comment.Jamil K.
Customer did not leave a comment.JOEL R.
Customer did not leave a comment.RONALD T.
Customer did not leave a comment.CHRISTOPHER R.
Thumps up and HUGE shout-outs to Jessica and Teller for the high level of proffessionalty and assistance !!!ABDULRAHMAN A.
Great customer service!! Truck ran well.DAVIS R.
Once I drove away with the truck, I realized both of the rear tires were incredibly flat.Shoshana R.
Customer did not leave a comment.MICHAEL S.
The first truck they gave us had a broken drivers side mirror. They were able to get another truck fast. Thanks for that.ELENA B.
Customer did not leave a comment.REGINALD R.
Customer did not leave a comment.GARY U.
Simply stated, this is a HORRIBLE location for a U-haul provider . . . it's a tiny used car lot with less than adequate accessibility from roadway and interior space for easy maneuvering of trucks or trailers. The equipment is kept in an unpaved and unlevel rear lot flanked by overgrown vegetation. To gain access, one must pass over several small clay mud pits - this made pulling the auto transport with car loaded a bit cumbersome. I had included a tow hitch in my initial reservation but still had to drive down the street to auto store to purchase the stud and cotter pin as these had been taken from the hitch they had in their office. I was reimbursed with cash which was nice. The staff did their best for the most part (especially helping push a non-starting car onto the trailer - man, that dude was STRONG!) and troubleshooting a non-working rear tail light, which only needed a short segment of flat four cable. Also, they helped out with trying to jump start the car with a battery pack. Problem was not the battery though.RYAN R.
The staff was knowledgeable, efficient, hard working, and Very accommodating. Super nice.STEPHEN K.
The best Uhaul location ever!! My truck was brought to me! They made me feel like I matter! The whole experience was awesome! Derek made me feel like a king ! THANK YOUCory J.
Customer did not leave a comment.JACKSON F.
Customer did not leave a comment.Wilson H.
Staff was able to handle a situation with getting a truck in a timely manner and this crew made you feel like you mattered. Continue to have great service!FREDERICK P.
The space is too tight for regular parking, let alone picking up a trailer and navigating in and out of location. Employees very friendly and helpful.kelli W.