Customer did not leave a comment.Emily M.
Customer Reviews for MDJ Grayson Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well stocked and maintained location. Had no problems at all!FILIPE G.
I have been to this location many times because they do us very well. Good people that are easy to rent from.FILIPE G.
Excellent people! Easy to work with and fairly quick and painless pick-up. Great location.FILIPE G.
Customer did not leave a comment.SEAN J.
The staff member was greatPATRICK D.
I had a wonderful amazing customer experience with this location.SPENCER M.
First Of all I would like to say the truck was clean and in good condition but the attitude of the staff is AWFUL !! and not professional at all. That was my first and last time renting from this location!! We are supposed to treat each other with respect I shouldn't feel like I'm doing you a favor when I'm offering you a service to help enhance your business. The communication between customer and staff is very unprofessional as well we are all adults and everybody should be treated with respect and dignity. You have lost my business and I will let others know as a business owner myself not to rent from this location. Carry onðŸ™„JEREMY A.
Very efficient and friendly team. In and Out. Great U-Haul experience.CONCHITA H.
Customer did not leave a comment.DUSTIN K.
Very nice and helpful people!Robin M.
Vehicle was in good shape. Customer service was poor.MARKUS E.
This location opens up at 9:00 a.m. Please do not offer 27/7 Online Pickup for this location. If you schedule your pickup for any time prior to 9:00 a.m. you will have to wait until they open.MICHAEL B.
Customer did not leave a comment.Davis P.
Customer did not leave a comment.DAWN D.
The man who handled my order was very helpful and efficient. And the truck was clean. But the facility was in a sketchy part of town and the fact that I had to drive 35 miles to pick up the truck was bad news and totally out of the ordinary.GEORGE L.
Customer did not leave a comment.BARBARA S.
Nothing. It was great! Service was quick and easy. Friendly staff. We highly recommend this location.Alex K.
Staff was very helpful and friendly. Would recommendTRAVIS V.
Customer did not leave a comment.JAWUAN W.
Excellent location. The auto transport was clean and in excellent shape. Towed super smooth.EUGENE C.
Really great service, clean and professional. I would definitely use them again.Sheba K.
Customer did not leave a comment.JOSHUAH M.
Customer did not leave a comment.MORYTT B.
Customer did not leave a comment.MARK W.
Awesome uhaul location! They are so nice and concerned! In and out quickly! Great job guys !! I will be back!!!!Sarita E.
When I rented the truck, worker was coughing and was NOT wearing a mask!! His attitude was not the best. This was my worst experience. Unfortunately, I won't be returning to this location.TOKUTAKA K.
The guys at this location were very friendly and helpful.Dan S.
This is my go-to U-haul rental spot. They are always very helpful, professional and kind. Most importantly, they seem to always have trucks available!!RYAN R.
Thank youRIO S.
Customer did not leave a comment.AIMEE S.
Customer did not leave a comment.Elena N.
Kel was great! Super professional and friendly. I appreciated him making this part of my move stress-free.JAMES I.
Customer did not leave a comment.Precious M.
Customer did not leave a comment.DAVID Z.
U-haul truck & staff available at scheduled time; Full size pick-up truck exceeded my expectations, excellent location on bus line. AedinAedin Q.
A rough area was made good by very helpful staff. Friendly and helpful.Richard C.
Customer did not leave a comment.DOUGLAS M.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.Robert B.
Please have all employees to wear mask or a face covering. I was very shocked to see none of the employees wearing a mask.Cleveland C.
Customer did not leave a comment.LONIE H.
Customer did not leave a comment.Jasmine S.
Dog hair in all truck No more than 60MPh ( shiver ) Steering wheel go always to the right 12 hour trip very inconfortableDOUGLAS P.
Terrible customer service. Terrible scheduling system. Rude employees. Put my move back by 2 hours causing me to have to pay extra for the movers I hired for them to stay a max of 30 extra minutes because I was so late picking up my truck due to uhaul's scheduling and the incompetent man who ran the location I picked up the truck. This experience has caused me to never rent from uhaul again in the future.CALLI B.
I had a wonderful experience here and especially want to thank Kelvin for being so accommodating and helpful. He got me a truck on the first of the month when no one else in the city had anything available. He was quick and also very friendly. I will definitely be back!ASHLEY W.
Customer did not leave a comment.MATTHEW R.
Customer did not leave a comment.Jonathan P.
Horrible customer service. Spoke about going outside to smoke marijuana & cursed during my entire visit to this establishment. They were rude & unorganized. I had to argue about leaving my car parked on their lot. They suggested I park my vehicle across the street on someone else property. â€œNothing is going to happen to your car girlâ€. Gave me a Uhaul that had literally just came back & wasn't cleaned. Did not explain instructions well for drop off. When I dropped off, I was eventually met by a man who appears to live at the establishment. He told me to move the Uhaul to the back of the building where there was no lighting while I had my kids. Offered to move it for me, but â€œdidn't knowâ€ if I would be charged for this. I am very dissatisfied & disappointed. I use uhual EVERY TIME I move & this was the worst experience I ever had. I called this morning to tell them about my experience & ask about the price changes (the prices changed 3 times). I guess this isn't okay to do. I was told I should be lucky I didn't get charged for being late. Well I guess I should feel lucky! I sure don't!JAELYN G.
The gas meter was funny It says full I drove 5 miles and loss 1/8 of the tank. They are manipulating the gas sensor at this location.JOSIER R.
Customer did not leave a comment.BRIAN S.
Customer did not leave a comment.CHAD J.
Customer did not leave a comment.Christopher K.
Customer did not leave a comment.Hong I.
The guys were friendly and fast! So appreciated them.Lucila C.
The team at this location was great! They were a team of 3 but were easily doing the work of 6-8 people. Despite U-Haul overbooking vehicles, the team did everything in their power to make all customers happy. They all deserve raises!BOBBY P.
Kel was absolutely fantastic. Great customer service and a very funny guyEthan M.
Good service, very quick.Samuel T.
This place was extremely busy all day of my rental but the staff here were always friendly and staying positive. The only issue was uhaul booked my reservation for 8:30 but this site does not open until 9. That needs to be changed on the website to avoid confusionLACEY K.
Customer did not leave a comment.Jamil K.
Customer did not leave a comment.JOEL R.
Customer did not leave a comment.RONALD T.
Customer did not leave a comment.CHRISTOPHER R.
Thumps up and HUGE shout-outs to Jessica and Teller for the high level of proffessionalty and assistance !!!ABDULRAHMAN A.
Great customer service!! Truck ran well.DAVIS R.
Once I drove away with the truck, I realized both of the rear tires were incredibly flat.Shoshana R.
Customer did not leave a comment.MICHAEL S.
The first truck they gave us had a broken drivers side mirror. They were able to get another truck fast. Thanks for that.ELENA B.
Customer did not leave a comment.REGINALD R.
Customer did not leave a comment.GARY U.
Simply stated, this is a HORRIBLE location for a U-haul provider . . . it's a tiny used car lot with less than adequate accessibility from roadway and interior space for easy maneuvering of trucks or trailers. The equipment is kept in an unpaved and unlevel rear lot flanked by overgrown vegetation. To gain access, one must pass over several small clay mud pits - this made pulling the auto transport with car loaded a bit cumbersome. I had included a tow hitch in my initial reservation but still had to drive down the street to auto store to purchase the stud and cotter pin as these had been taken from the hitch they had in their office. I was reimbursed with cash which was nice. The staff did their best for the most part (especially helping push a non-starting car onto the trailer - man, that dude was STRONG!) and troubleshooting a non-working rear tail light, which only needed a short segment of flat four cable. Also, they helped out with trying to jump start the car with a battery pack. Problem was not the battery though.RYAN R.
The staff was knowledgeable, efficient, hard working, and Very accommodating. Super nice.STEPHEN K.
The best Uhaul location ever!! My truck was brought to me! They made me feel like I matter! The whole experience was awesome! Derek made me feel like a king ! THANK YOUCory J.
Customer did not leave a comment.JACKSON F.
Customer did not leave a comment.Wilson H.
Staff was able to handle a situation with getting a truck in a timely manner and this crew made you feel like you mattered. Continue to have great service!FREDERICK P.
The space is too tight for regular parking, let alone picking up a trailer and navigating in and out of location. Employees very friendly and helpful.kelli W.
Super friendly and helpful staff there. He made it very easy and fun to drop off the trailer. It is behind a very full car lot that makes it a challenge to get to and it's a dirt road so I wouldn't want to go there in a heavy rain.David S.
Customer did not leave a comment.CHRISTAN O.
Drop off was much more helpful. They were Atleast open and extremely helpful. Only positive thing about the experienceJoshua N.
Rush was amazing!!!! He is the best! So polite and helpful! So caring and wanted to make sure I was safe!! Highly recommend this place to rent and return!Lee C.
The man working was incredibly efficient and professional, but he had his hands full! We had to wait about 45 minutes after our scheduled pickup time before getting our keys because of how overwhelmed the shop was.ALLISON L.
Shout out to Zulu. Cool guy and very helpful. Everyone else was very nice and accommodating as well, but I didn't get their names.JACOB V.
Rushawn is the best!! Super helpful and knowledgeable.MICAHRICHARD H.
Parking is a mess and make these folks wear a maskFALLON H.
Kel was an amazing help. Making sure I had everything I needed. The transaction was easy and quick. Made my moving process that much better.Marcus B.
You are awesome continue the good work.PATRICIA D.
My rental had to be there for 9am, I had it back on time, but know one shows up until around 11am. That's not the problem. Problem is I had questions, and there was different times of opening, because running more than one business (It's your business) just need to be more organized. So I try doing it on line and putting the keys in the Dropbox. By the time I was done it was around 11am not a organize place. I got charged a extra $58.81 PLEASE TELL ME WHY!!!? NOT HAPPY AT ALL WITH RETURNCAROLYN D.
Great customer service from the pickup location. Those guys were great!DEQUADREY L.
Customer did not leave a comment.Philippe J.
Quick and easy. Great staff. No problems whatsoever.Nicholas B.
Customer did not leave a comment.Jonathan W.
Customer did not leave a comment.DAVID D.
The pick up location customer service was excellent. Truck was clean and wiped down before driving away.RYAN S.
Customer did not leave a comment.KENNETH C.
OUR OVERALL EXPERIENCE WAS HORRIBLE.BOOKED AT ONE LOCATION AND WERE MOVED AROUND THE CITY TO FIND THE 10 FT TRUCK WE ORIGINALLY BOOKED. FINALLY AFTER MAKING US RUN AROUND FOR 3 HOURS,WE GOT 15 FT TRUCK.YOU NEED TO REFUND OUR MONEY FOR THE HARDSHIP CAUSED. PLEASE HAVE THE COUTESY TO RESPOND --UHAUL.Adam A.
Excellent service and very responsive with every question I had. Derrick went above and beyond to provide the customer service that I have not experience since the pandemic. With the stressors of the world, it is nice to see someone who still values putting the customer first. Keep up the great service.JAMEEL C.
Great employees. Great service.DANIEL M.
Everything was great! thanksKaitlynn J.
Customer did not leave a comment.Konstantin T.