The gentleman that handled My rental today was so friendly and helpful. We had questions he was ready with all the answers. Great customer service.
DAVID C
Customer Reviews for MDJ Locksmith And Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am extremely mad and disappointed with my U-Haul experience. There were many issues that I had. First issue was that I was COMPLETELY unaware of the mileage limit. There was a 30 mile limit. To be clear, the distance alone from where I picked up the U-Haul to where I dropped it off at was 31 miles. On TOP of that, the U-Haul drop off location changed on me once I picked the vehicle up. In the app, it said I could drop it off at the Valero at 3065 Shallowford Road, and then changed to 9800 Canton Road. This added extra mileage. My other complaint is that in the app, it said I could pick up the U-haul on Saturday at 7AM, but found that the pick-up location was only open at 9am. I called ahead on Friday (the day before scheduled pick-up) and they said I could pick up the U-Haul a day early with no extra charge added with drop off on Sunday. Once I picked it up, the drop off date in the app changed to Saturday. Safe to say I WILL be leaving a 1 star review on Yelp, Google Review and will NOT be using U-hauls services again until I get this rectified. Completely unacceptable.
MICHAEL REverything is great now customer service is awesome building needs a lil TLC but overall this place is great this is my 3rd time renting in the past 2 months and only issue I had was the address at first glad everything has been corrected. If you need a uhaul come here.
Leonard ECustomer service five Starr very friendly and professional
ALBERT CNew U-haul dealer but nice folks and Hakim made the whole process of moving so much easier. If I ever need u-haul again, I’ll be going to this dealer!
NICOLE AHakeem help me out alot
DAMONTI WEnjoyed the customer service. Friendly agents. They definitely looked out for me.
ANNA BAWESOME SERVICE REALLY NICE AND HELPFUL STAFF! THIS IS A MUST GO TO, UHAUL PLACE!
Jessica SThe staff there are so friendly and efficient. I highly recommend renting from this location.
Lindsay LTHIS NEW LOCATION IS SO FRIENDLY AND NEW THE CUSTOMER SERVICE WAS THE BEST I HAVE EVER SEEN ! IF YOU WANT GREAT FRENDLY SERVICE GO ASK FOR SHIANNE OR AMAL THEY ARE EXCELLENT CUSTOMER SERVICE !! BRAVO!! BROVO!! THIS IS A MUST USE LOCATION!!!
Lindsey COnly issue is the address is morland Ave instead of morland Dr. But overall wonderful service and great trucks available.
Leonard EI was the first customer at this location on their very first day of operation! The young lady and gentleman were professional and courteous. This is a high traffic area and I think that this UHaul will do very well there.
Rachel H