Customer Reviews for Medford Autocare

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Medford Autocare

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Anthony K. on

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Keith D H. on

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IDK

Yonti K. on

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No improvements needed. Friendly, knowledgeable, helpful, skillful. Excellent experience. Will use again when I need to rent a trailer.

Cary Z. on

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Transaction and experience was perfect, great team!

Ryan M. on

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The truck completely smelled like hemp in the storage area and in the cab. We were also charged for more miles and we actually drove but because it was only about 10 miles it wasn’t worth my effort to try to get a reimbursement.

Martha D. on

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Donald B. on

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Courteous and helpful

Carol J. on

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William H. on

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DENNIS D. on

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Charles S. on

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daniel B. on

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The staff set me up and were very helpful..definitely recommend

David B. on

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Richard S. on

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The representative was both professional, friendly and knowledgeable. Job well done.

Richard H. on

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JESSE G. on

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Jay M. on

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Rented an auto carrier. When the agent attached it to our 26' Uhaul truck he did not tighten the ball and when we drove the car onto the carrier it came off the hitch. He also failed to attach the rest tie down chain and the car shifted after driving over rough highway.

Joseph M. on

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Michael J. on

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Other locations in the Medford/Eagle Point area are better suited to provide the customer service and equipment that regular U-haul customers are used to. I was sent to this location at the last minute.

Marlon C. on

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Nice person, very helpful and kind

Carol G. on

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I reserved my truck at the location I store my things at because I was renting a truck so I could downsize within the same location. I wanted to load it, make one short trip about a 1/4 city block and then turn in the truck right there. When I arrived I was told that UHaul had changed my pick up and drop off to another location 4 miles away! I had no choice I had hired a helper! I had to drive across town, pay the help for the extra time, get a truck that was dirty and drive back, do the move then fill with gas and pay extra. I ended up spending about $80 over what was planned just because they changed my pick up and drop off at the last minute! I will never use uhaul again and will suggest to anyone I know to use any other company.

William N. on

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I can't think of anything. I was in and out quickly, price was way more than fair, customer service was great, and I was able to drop it off even though they were closed. It doesn't get any easier.

Timothy S. on

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People at the pick up location are very professional.and friendly.

Southard P. on

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I originally requested to pickup the moving truck at the main Uhaul facility in town but the corporate office called me and asked me if I would be willing to agree to modifications and the drop off location was changed from my destination to having me return the truck back to the main facility in town which was 50 miles from where I wanted to drop off the truck and for doing so I was granted a lower price, an additional day and ample miles to do that, When I arrived at the main facility for pick up I waited in line about 15 minutes and then they looked up my reservation with my name and then told me that the Pick up location was shifted to another UHaul location in town. I was a bit upset because the last time I had looked at the reservation the pickup location was still showing as the place I was at and I had two men with me who I was paying by the hour for their labor. But I figured that change must have been part of the deal I agreed to in the modification. So I was given directions to the alternative place and told the name of the business next door to the Uhaul place because it does not have a sign, but I would know I was there because there would be a few Uhaul rental vehicles out front. That clerk was right, no signage and so I drove past the location and had to backtrack to get into it. However, when I finally arrived at the alternative pickup location the male clerk was made me feel intimidated and a bit scared. It began by my having to wait in the office for around 10 minutes while he dealt with another customer, and during that entire time he did not acknowledge that he saw me there, as he could have easily done by just saying something like "I will be with you shortly." He did not even make eye contact with me. He left the desk, when into the back and returned and continued speaking with that other man who left without renting anything. Then when it was my turn to speak with him I told I had a reservation and told him my name and he went to the computer, had some sort of problem with it and then said he could not find me in the system and he told me rudely that I must be mistaken and did not have a reservation and that I didn't have a truck reserved with him. So then I told him that the main facility had sent me there based on what they read in the computer, and asked him to look again. I gave him my telephone number and he asked me where I was going to go with the truck and I told him the destination and he told me again that I did not have a reservation, but that he could rent me the truck for the day for $103 PLUS over one dollar per mile, which I think that I remember he was saying would be $1.30 a mile, and that the $103 base did not include the extra insurance, and that I would have to return the truck to his location by the end of that day. I told him that my reservation did not contain per mile charges nor stipulation to return it that day. So then I asked him to try my reservation number and I gave him my reservati

Kim H. on

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Have the equipment I ordered and had conformation on available at the location I my reservation indicated. I had to drive 40 minutes to pick up this equipment!

Ethan P. on

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Rex S. on

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Howard E. on

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Donald H. on

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Liking the neighborhood U-Haul centers better because the wait at the main stores can sometimes be upward of 20 minutes. Very good experience!

Richard C. on

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sara B. on

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The location where I reserved the truck sent us to a different location when there were trucks sitting all around and there were no customers. When we finally found the 2nd location, we had to wait 45 minutes before we were helped and then had to put gas in the truck as the tank was empty. I will not be using U-Haul again!

WILL W. on

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When reserving a trailer on the U-haul website, available rental durations longer than "24 hours" are in increments of days (e.g. 2 days, 3 days, 4 days, etc.). I selected "2 days" as I knew I would have the trailer back well before a the third day (Tues. 5/21 @ 8:00am) and did not feel it warranted paying for a full extra day. The trailer was returned at 12:00pm on Monday 5/20, which would be "2 days and 4 hours" by U-Haul standards. If you are not going to give customers the option of reserving trailers in more granular increments (e.g. 2 days 1 hour, 2 days 2 hours, etc.), then charge me a prorated amount for the extra time that I had the trailer on the second day, not for an entire additional day. If you're going to allow customers to reserve trailers by-the-hour if reserving for under 24 hours, then offer by-the-hour options across the board. Absolutely ludicrous.

JIM H. on

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Mike Z. on

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The Moving Pros have another happy customer!!!! If you are looking for a Odot certified moving company give us a call for a free estimate. 541-508-8279

jon S. on

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CHRISTY C. on

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When I went to pick up my rental on the day of a huge move to another state, I ended up being told to go to three different places before I couple pick up my rental. This took me an hour and a half of driving around Medford, OR before I could start packing to move. When I got into the car, I noticed how dirty the windshield was, but I was in such a hurry because of the lost time, I didn't complain. Then, when I got home, I realized how dirty the cab was and even found weed in the cup holders. I also had to go gas up. This was a very frustrating experience where I didn't even receive any compassion about what was happening.

richard R. on

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Carrol V. on

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The van was dirty with garbage in it. and zero gas not a little zero lucky I did not run out on the way to the gas station. Also It was not explained to me the details of the contract. He said bring it back in 3 days and charged me a week rate????? I brought it back a day early and expected a credit for one day and did not get it. Mad about that. I would have used the van more days if I knew I had a week but I was told different, misinformed by the U haul guy. We use U haul all the time and we are in the middle of doing a lot of moving. Thinking of switching to Penski because there is always a problem using U haul. Not a happy customer.

Charles R. on

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Great service, from making the reservation to customer service at the pickup location. Thanks

Lloyd C. on

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Sue D. on

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GARY H. on

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Awesome experience! I rented just to get around town while they worked on my vehicle. I came worried about a check engine light and tags due. And left with a half hour labor and small problem fixed. Piece of mind! If your renting a U-haul or in for service!

Don C. on

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Charlene M. on

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The associate that helped us read very friendly and quick.

Steven S. on

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anastasia L. on

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I had reserved a 15-ft truck and had to take a 26-ft truck. Though for the same price, driving it while towing a car was beyond stressful. I'll likely be reserving with them again in a couple of weeks and will pray a 15-footer will really be available.

Steven S. on

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Steven S. on

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Steven S. on

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marshall T. on

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john S. on

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Michael K. on

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First let me start off by saying I rented my U-Haul because I was from out of town . The owner of this company was very nice and even took me to pick up the U-Haul at a different location . I was driving from Sacramento to Crescent city and my car engine gave up on me . I tried going through hertz and enterprise who both had terrible customer service I cannot rent a car as I don’t have a major credit card and both of them said they could do nothing for me . So here I was 200 miles from where are used to live and where I was moving to. My wife had a great idea rent a uhaul. It was such a relief that no major credit card was needed I was not stranded in the middle of no where I was able to make it to my new home. Thank you to the man where I rented my uhaul for all the over work you did as you did not have too. Thank you for helping me get home and not caring what me or my kids would of done. You are a great man and i thank you

steve H. on

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Patricia V. on

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Mark and Kyle have some great customer service. Thank you The people from appoinment services were not the best..

Ken E. on

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Douglas D. on

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jay R. on

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Jerry C. on

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Local dealer helped us change the date of our pick up when we couldn't do it on line which we really appreciated.

Lance K. on

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John B. on

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Matthew V. on

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stephanie G. on

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Thanks for the help

David B. on

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We also did a lot of business at U-Haul Moving & Storage of Rogue Valley (2410 N Pacific Hwy, Medford, OR 97501), and found the customer service there to be excellent.

david B. on

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Mark was very nice and he even picked up a special 10ft rental from Ashland so I wouldn’t have to drive the 15ft. Thank you!!!

Sandy C. on

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It was fine

Juan M. on

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Andrew C. on

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Steven S. on

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Pick-up location was changed at the last moment to a more inconvenient site. Windshield of the truck was very dirty. Interior of the truck smelled like an ashtray. People at the pick-up site were friendly and efficient.

john C. on

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john C. on

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The representative was very helpful in explaining the conditions of use and explained how to return the equipment after hours which was very helpful. Will definitely use them again.

Kyle K. on

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Friendly. Small business feeling. Highly recommend

Matthew W. on

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Nothing could be improved, unless you were offering free donuts with the rental. Mark is most excellent and gave great advice. His customer service skills are above reproach.

MARK F. on

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Quick and easy access and service. Thanks

jim S. on

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MARK F. on

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Thank you for being on top of it. The friendly and fast service is appreciated.

James S. on

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James V. on

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Nothing, wanted to know if trailer was for sale.

CHRIS K. on

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Great service!

jim S. on

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A decent place with a knowledgeable man taking care of me, Relatively easy to find and unload.

Lee F. on

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Very professional and very nice office staff. If you're looking to rent with Uhaul I highly recommend Medford AutoCare

Jim D. on

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Christopher M. on

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William M. on

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FRANK B. on

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Colin G. on

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William C. on

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TODD B. on

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Gordon Y. on

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Don’t get me wrong, it was very nice, but not as nice as the large U-Haul locations.

daniel L. on

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Truck smelled like marijuana. Strong. Made our stuff smell terrible.

Robert R. on

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kim S. on

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We were sent a texted to drop off at an apartment complex. Then stuck unable to easily get out. Had to call and get a new sight to drop off. Couldn't get the online sight up to check out so called in the AM and the man was less than sympathetic. One of the worst nights of my life. Drove 80 miles out of the way as requested to the wrong place.

Robin T. on

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I think I was over charged by accident, haven't contacted them yet to discuss.

Darrold M. on

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gary G. on

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MIKE R. on

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Michelle B. on

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Gary B. on

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Thank you for the refund. I didn't get the trailer I reserved due to some mix up (out of my hands) but I am satisfied with the refund. Thumbs up to U-Haul. Gary Blank

wayson S. on

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I guess I will never understand why UHaul employees in Oregon always look unhappy, and never make you feel welcome. Something is wrong with your system. Montana UHaul was a great experience.

Bassam N. on

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