They have just charged my card AGAIN! IVER A MONTH LATER. BULLSHIT! RENTBFRIM ANOTHER COMPANY
LAURA S
Medford Autocare
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Medford, OR 97504
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Great friendly place, immaculate office, and easy and quick.
Laura RNone
LAURA SGreetings! We returned the UHaul truck today reserved under this contract at 8:00 AM ish in Kelso Washington which is 48 miles north and beyond where we live and unpacked our moved material. When the reservation was made, we were "incentivized" to drop the truck at that location (rather than something more local) for the benefit of UHaul and were allowed a discount on the initial quote we received. Doing so added 45 miles and two hours of time (there and back)....we only agreed to this arrangement to receive the "perceived" discount. You will note that the vehicle was returned in less than 24 hours from the time of pick up. The initial quote included: The cost of a 10 foot truck for up to 3 days/380 miles at $209.00 Safe move insurance of $45 Safe trip fee of 7.00 Environmental fee of $5.00 Total: $266.00 The total we expected to pay UHAUL was $266.00 (see attached order/reservation). These were the "transparent fees" we anticipated in making the reservation. Additionally we expected to pay for the gas to top off the initial fuel tank. Our gas tank upon receipt was not full, and down by 1/8 of a tank. We were instructed to return the vehicle at the same fuel tank capacity. The cost to fill the tank to completely full was $97.50 and that was how it was returned, benefiting U-Haul by at least an eighth of a tank of gas (? gal X $7.50 that was quoted to us to be charged if it was not brought back to the level at embarcation). When we got to the facility in Kelso, the agent initially wanted to charge us for "extra miles" (7). I disputed the fact since, even with the additional miles added (reminder: this was for the benefit of U-Haul), the total mileage came to 344, not the 380 allotted in the attached agreement. (mileage out: 34703.0 and mileage in: 35047). Clearly the agent was having difficulty with basic math. She acknowledged to us that the final total for this rental was $266.00 (excluding gas) but we did not receive an invoice or confirmation of this since I had the initial order/reservation paperwork with me (and showed it to her). Beyond that and what was NOT transparent in our original quote/reservation/agreement was a "vehicle license recovery fee" of $10.00 and a "Rental tax" of $28.01. These additional fees essentially canceled any benefit that was offered to deliver the truck at U-Haul's preferred site and we respectfully request they be waived and our credit card credited. I would hate to assume that this is some type of predatory, disguised "fee or tax" (that has been in the news and with which local legislators are keen to address). We sincerely hope that these are oversights to which U-Haul will address and refund to us based on the order/reservation to which we agreed. Thank you in advance for your consideration to this matter. Kind Regards, Philip King and Cindy van Dijk
Philip KI don't think it's appropriate for a business to display political signs for one party or the other.
kathy w