Customer Reviews for Mega Saver Rentals 120th Pacific
(U-Haul Neighborhood Dealer)

Rating:

3.0

The staff personnel were very nice and the truck was clean, but the overall experience was not so good. How to improve? Don't overcharge! I arrived at 10 am for a 10 am reservation on Sept 1. Departed with U-Haul truck approximately 10:20 am (photos date-time stamped 10:18 am prior to departure). Estimated total: $65.43 including $15.00 for "Safe Move" coverage. Returned truck at approximately 4:10 pm. After waiting in line to refuel (original fuel quantity supposed to be 5/8, but actually lower at 9/16, see timestamped photos, refueled to 3/4 tank, see photos), waited in line again to process rental return. Waiting in line was not a problem in itself, but was apparently charged for another session, actual charge: $102.83 including $30.00 for "Safe Move" coverage while truck was parked in the return lot, see time-stamped photos. If I had known I would be paying for an additional 6 hour session, could have moved a lot more stuff on another day. Note to other customers: apparently the actual time that you return the truck does not count for billing purposes; what counts is when the Rental Return PROCESSING is complete inside, so if you have to wait in line to refuel, and wait in line again to finish the rental return process, waiting in line can cost you extra, even the "Safe Move" coverage is doubled while the truck is parked outside! The staff personnel were very pleasant otherwise, though. I would have rated this location as "Excellent" (five stars) on the review if not for the charge being nearly doubled. Probably a policy issue rather than staff. But I'll rent elsewhere next time...

Rating:

5.0

Everything I did online had to be repeated by the employee when I got there. I had to wait 10 min while she had to repeat what I had already done. Service was friendly and very helpful and she did great!

Rating:

5.0

Joey was very helpful at MegaSaver and I appreciate how quickly we got in and out both during pickup and drop off. This was a first experience for me and I would definitely recommend it to anyone.

Rating:

2.0

While the truck was not clean. The appliance dolly was not there for us to rent even though we paid for it. My reservation was changed to this address which made me drive further. The staff at the gas station was cheery and helpful.

Rating:

1.0

I was told to put a down payment down, and after I return the U-Haul, the down payment will be returned. My down payment was not returned and every time I rent a U-Haul I fill up the gas tank and my card is still charged for gas when I get a tank it’s usually halfway or full. I put it back to where I got it. And customer service is always terrible. I will be contacting corporate.

Rating:

2.0

The people running it were rude and very short with me. Wouldn’t let me talk when they said “do you have any questions”. Employees were all around rude.

Rating:

5.0

The manager from Ukrain was amazing. Very friendly and professional. Made the whole experience perfect.

Rating:

3.0

Did not have furniture covers

Rating:

5.0

Joe the representative who assisted me at the 120th and Pacific Mega saver was extremely helpful, with his customer service I was impressed how quickly he turned a minor issue into nothing. It really meant a lot to me and my boyfriend to come across people like him who genuinely likes to work and help! Thank you Joe

Rating:

3.0

This was a new location to pick up a U-Haul at and there is still some things that need to work be on. I was charged for 2 days when I only had the vehicle for 7 hours. It’s took several phone calls until I finally got ahold of someone from U-Haul who could help. He was great & did it with no issue. I would not recommend going to mega mart…I would just go to U-Haul directly from now on.

Rating:

5.0

I got charged for furniture pads and didn’t get any. I would like my $5 refunded please.

Rating:

5.0

Great customer service

Rating:

4.0

Mgmt staff at this location was excellent to work with. Truck was in great shape mechanically. The only reason I didn’t give this 5 stars as there was debris in the cargo area including screws, bolts, sharp pins, and spring clips, which would have scratched furniture or dropped on to the pavement which could get into tires. I swept out the back of the truck with a broom and got a single dustpan full of parts and pieces before I used the cargo area. I also swept it out again before returning it, like every customer should do. All else was great!