Customer Reviews for Mega Space of B/CS
(U-Haul Neighborhood Dealer)

Rating:

5.0

This location was great! To no fault of their own, I tried calling twice before my reservation to confirm everything was good to go but do to the U-Haul app and Google search, the phone number was not the correct one for the location.

Rating:

2.0

The only way to rent the truck was by scanning a QR code. What about customers that do not have a cell phone or perhaps do not have the knowledge to use this "paperless" system.

Rating:

1.0

The staff looked like they were new hires who made it look like they were on top of their game but knew little or nothing. I picked up the trailer, got toy destination, only to later got a call from U-Haul call center that I did not pick up the trailer/auto transport. Confusing and multiple charges The guys that fixed the straps on the car tires on the auto transport knew nothing about this. The told me I had to squeeze myself through the back door before I could come out, whereas they could have easily lowered the auto transport tire fenders. They also did not tie it well such that in Dallas all the straps had fallen off and I had to request roadside assistance.

Rating:

5.0

I thought U haul helped us a great deal getting through a very stressful event that was not our fault or U haul but U haul came through . After an accident, they provided a new truck, a new trailer, fed us, and reimbursed for hotel stay. Thank you to the Roadside assistance team. They stayed on the phone with me and that was greatly appreciated.

Rating:

4.0

The only note for this location since the lady told me it was a new location was maybe give the employees a nametag or some kind of clothing to let the customers know they are workers. A lady came up to me and was giving me directions, but I had to take it on an act of faith that she actually worked there because she looked like any other customer.

Rating:

5.0

The guy who checked me in was nice and friendly and the guy who told me where to back my trailer in was also nice and friendly

Rating:

2.0

Too far from where I moved our things. Three closer and more convenient. No signage telling me where to park. App was fine but it was dark and lighting was bad. Thankfully I had family with me. I didn’t feel safe having to photograph the entire truck in the dark. Will not do this again. Pain in the butt from beginning to end. This company is being underhanded making me put more gas in then when I started and saying I went over the miles. If I didn’t have proof I would have been screwed. Honesty is the best policy.

Rating:

5.0

General manager Tre Garza was extremely helpful. I traveled with my dad, and he said this was the best run U-Haul location he has ever seen. Every employee we encountered treated us with respect and kindness. I would highly recommend this location to anyone.

Rating:

4.0

The posted hours of operation online stated a closing time on Sunday at 3 pm. However, the location actually closes at 1 pm on Sunday.

Rating:

5.0

No one was at the site when we dropped off (Sunday), but the instructions on the app walk you through what to do step by step. So easy. I will say I am a little concerned about the back not locking as we had rented a dolly & some quilts, just pray no one stole them over night!!

Rating:

5.0

Staff was nice. Especially the crew.

Rating:

5.0

Super easy return

Rating:

3.0

Nice staff, BUT this was not the return location selected. I drive past two UHaul locations to return the vehicle. Stupid!!!!

Rating:

5.0

Small town, very friendly and helpful.

Rating:

5.0

Attendant was new but very friendly and tried hard to get everything right. Even upsold me! Owner came out to greet me. Great operation.

Rating:

5.0

Want a good Christian man and staff to help you with the process? This is the guy. He offered to pray with me for my trip and for my ailing inlaws, the reason we are moving. God bless to you and the entire staff.