Customer service was very good. The outside of the truck could use a wash! Returning after hours on App was a bit long otherwise ✅
Rachel R
Mega Space of B/CS
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bryan, TX 77803
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Customer Reviews
- 4.5 Average Customer Rating
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I am VERY grateful for the help I received from Dave! I cannot thank him enough for his generosity. He made this specific moving experience memorable because he took the time to listen and even though he was very limited on U-Haul trucks, he took a chance and let me rent a U-Haul for a few hours in hopes that I would keep my word and return it in time for the next individual that had a previous reservation. I don't expect this to ever happen again at the last minute, but I was at the right place at the right time, and I was able to get just what I needed from a kind, thoughtful and considerate person! Thanks again Dave, you really made my day THAT DAY <3
ROSALIN RExcellent customer service! Very helpful and awesome staff!
Shara GHello, I would like to share my experience regarding the fuel instructions for my recent U-Haul rental and request reimbursement for the excess fuel I purchased. * I have rented from several U-Haul locations in the past, and I have typically been instructed to return the truck with a full tank. * At this location, the representative gave me paperwork indicating that the truck only needed to be returned at a specific fuel level, approximately 15/16 of a tank. * This instruction was not clearly emphasized verbally, and because most rental information is handled digitally today, it was easy to overlook the fuel-level notation on the paperwork. * Based on my previous U-Haul experiences, I filled the truck’s fuel tank before returning it. * After I returned the vehicle, I was informed that the location could not reimburse me because I had only been required to refill it to the specified level. * The truck had a manual fuel gauge, which makes it difficult to accurately determine whether the tank is at an exact level such as 15/16 or 75%. * Customers may unintentionally add too much or too little fuel. If they add too little, they may be charged a significantly higher refueling rate, but if they add too much, they are not reimbursed. * I drove the truck for only approximately nine miles but added about $24 worth of fuel. It does not appear reasonable that the truck would consume that amount of fuel over such a short distance. * I am therefore requesting that U-Haul review the rental records and reimburse me for the excess fuel I purchased. I also recommend that U-Haul improve how fuel-return requirements are communicated, particularly when the required level is something other than a full tank. Clear verbal instructions, digital notifications, or a more precise fuel-measurement system would help prevent similar situations. Thank you for reviewing this matter. I look forward to your response. Sincerely, Salman
Muhammad HThe staff at Mega Space BCS was amazing! Very kind and helpful. I’d definitely recommend anyone to work them. Thank y’all very much!
Shara G