Customer Reviews for Memmer Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Memmer Hardware

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Mark B.
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Twice I've tried to use this location and Twice have had difficulties. They want you to browse their hardware store so they delay and take a lot of time to undo my reservations and try to get me to pay more, then they get mad if you don't.

Kim C.
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Phyllis H.
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Joseph S.
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MICHAEL H.
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The crew was very helpful, interested to know the trip plan, size of the relocation goods for my in laws and made several planning suggestions as to what sort of shipping schedule might work best for us. Excellent shop owner!!

Garret S.
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Recently serviced and upgraded, was a great trailer.

Edward H.
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The location I went to was OK but that was not the problem. I was sent 30 miles out of the way at another location just to be told there was no trailer. My paperwork said that the trailer was there.

Johnda K.
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Joseph S.
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Angela C.
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DANIEL T.
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CHAD M.
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Every U-HAUL experience has been perfect so can't improve on that.

VINCENT W.
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I had requested a location closer to where my originating need was, and woke up to find that my rental was 30 minutes away. Very disappointing.

LINDA M.
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JOE W.
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Chris M.
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TYLER G.
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Originally called the Riverside location in Evansville, Indiana. The personnel there seemed like they didn't really care, or have a clear knowledge about their equipment availability. When the auto transporter was finally found and a contract was finalized, we were told to pick up the trailer about 20 minutes away from the Riverside location. Upon arrival at Wadesville, Indiana, I noticed a tire on the trailer had 2 bulges on it, making it unsafe. The Riverside personnel once more didn't really seem motivated to help. We finally found Memmer Hardware in Princeton, Indiana, 40 minutes away, had what we needed. Personnel there at Memmer Hardware were very helpful, a credit to U-Haul. I would NOT recommend the Riverside, or Wadesville locations, but HIGHLY recommend Memmer Hardware in Princeton, Indiana.

Mitchell S.
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Fast and friendly service

NATALIE C.
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My only complaint is that I wish employees were wearing masks!

MATTHEW G.
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Customer service was top of the line! Great people there, very willing to help and polite!

Andrew M.
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Customer did not leave a comment.

mark G.
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Did not have all the blankets I had reserved. Not all lights on the trailer worked. If I needed to drive the trailer at night it could have resulted in being pulled over for running lights on one side not working.

ADAM W.
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PHILLIP C.
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rick F.
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Dominic M.
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Gregg W.
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Sandra B.
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I rented a 5 x 8 trailer because I needed to haul a mower that is 52” wide. I picked up the trailer and got it home to load the mower but the inside of the trailer is only 50”. It would be super helpful if the sizing on the website showed the actual inside dimensions of the trailer. It would've saved me time and money.

Kevin R.
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ELLEN M.
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Everything went smooth and everyone was very helpful during pick up and drop off!

William A.
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No issues :)

Jerry W.
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terri W.
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Very helpful.

Timothy T.
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Rick D.
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Annette M.
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The truck was dirty. And I got charged by the uhaul place in frankfort kentucky for it. When I called the indiana location. The lady talked over top of me. And would not let me speak. She lied that the truck was checked in clean.

Lynda H.
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charles M.
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deborah M.
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James H.
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Nothing that i can think of.

Matthew W.
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Did great

darren Y.
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Customer did not leave a comment.

Jennifer R.
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J David H.
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Make the check-in process quicker. I checked in on-line. And still had to submit the same info I entered on-line. I was not told to check back in when I returned the trailer. I received a text about an hour after I returned the trailer. It told me to check it in and share my location so it could prove where I was. I was already home.

Roy Y.
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The staff at Memmers were efficient and friendly.

Julia G.
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Customer did not leave a comment.

Angela C.
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I placed an order online at Memmers in Princeton, IN. Since, their was no availability in Vincennes ( or so it said ), I went to Princeton to pick up a trailer. Well, the order was put in wrong and he did not have a 5'x8" enclosed trailer available, and had my reservation for an open trailer. I made it work but was told that in fact there was an enclosed trailer in Vincennes, but did not show up in the system and when I tried to call got no answer and no response. Come on, UHAUL! Pay your people and get some decent service carriers. Thanks. Hope I have better luck next time.

Donald S.
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Customer did not leave a comment.

Stacey M.
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Pickup too far away

melissa W.
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The problems weren't with either location. The problems were with the original location of Urbana, IL where we lived. We called them to reserve the truck. They did not do that. When they were called to check on the confirmation, they set up our date a month late. We were sent all the way to Terre Haute, IN who didn't have a truck due to the screw up with whomever put in the reservation. So we were sent even further to another location in Indiana. More gas, more time wasted. It was A MESS! I would NOT recommend U-Haul EVER!!

Anthony N.
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Sarah H.
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maria B.
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Rebecca S.
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Brock R.
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christine B.
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Gavin C.
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cindy H.
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JAMES S.
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Trailer lights malfunctioned, causing me to be pulled over by police. I had to rent an extra day due to the fact that I had to diagnose and fix the problem. Memmer's True Value in Princeton is an excellent place of business and will continue to do business with them. I was not too happy to have to pay for an extra day though.

Nicole E.
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Came after hours but there was someone there that helped me. Very polite young man with dark hair.

Louis W.
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JIM B.
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Judy P.
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We were informed that we weren't suppose to bring the lock but the 800 rep who checked us in did not tell us to leave it.

Michael B.
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Dennis G.
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GARY S.
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Nothing

flint M.
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jacob R.
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Tenna P.
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Joshua M.
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scott B.
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ANGELA U.
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Karla M.
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Don S.
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TOM M.
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Jeff K.
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Donald S.
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Ron N.
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Kari W.
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Daryl R.
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Steve G.
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MICHEAL B.
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Rude people. Also, my equipment was late arriving and response was “there is nothing I can do about it.” What is the purpose of reserving equipment if it isn't going to be there. A simple “I,m sorry” would have been nice.

robert K.
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Everything was good. Truck seat spring is weak on the right side causing the driver to lean to the right side, long trip crests back strain.

Ronald N.
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Customer did not leave a comment.

Kaitlynn H.
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Ensure they get the right location and reservation the first time. I had to go 30 miles out of my way to pick up a truck and 2 different locations. Very unorganized and unprofessional.

michael T.
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Excellent service from Tom at Memmers!

charles W.
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Customer did not leave a comment.

karen S.
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margaret B.
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no complaints

KYLE C.
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Customer did not leave a comment.

Steven M.
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Truck got horrible mpg and was filthy inside and headlight switch was broken so I had to get pliers to turn lights on. Terrible suspension on truck as well , rode very rough

morgan Y.
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ricky C.
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keshia B.
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Angela M.
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Customer service at Memmers was excellent. He helped us correct a mistake I made with the order and saved me a lot of money.

Dakota B.
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Customer did not leave a comment.

jana W.
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The first person I spoke with to reserve the U-Haul did not give me the correct information/ rates for renting the U-Haul.

russell T.
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Chris was very helpful and explained in detail on how to handle the one way drop off from southern Indiana to south west Michigan. Chris explained the truck features and what to do when I dropped it off.

JIM D.
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Rented me the wrong vehicle. I had to call it to their attention. If I did not call it out the fuel difference was substantial. I would think they would have better controls.

TOM M.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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