Customer Reviews for Mequon Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mequon Storage

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Gregory O. on

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henry b. on

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Darren K. on

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Jose F. on

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Nada, creo que tienen un muy buen servicio

Reinhard B. on

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Chuck M. on

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Terry W. on

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Jeff M. on

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Kelly B. on

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Ralph B. on

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It would be great if you included a few free miles with your base rate. Not many just maybe 5 or 10.

Gardner F. on

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Hard to improve a job this well done. Personable, adaptable to my changing needs, and as much as anyone could ask.

Poul David R. on

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marsha d. on

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Gregory L. on

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Mark Z. on

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John I. on

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Staff was very helpful and the location is awesome. I will refer family-friends-coworkers to Mequon location!

Judy L. on

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mark h. on

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Great people took excellent care of my rental needs in a friendly, efficient and courteous manner. This experience, and interaction exceeded all of my expectations. Thank You

robert m. on

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when talking to the 800 number person about dropping the truck off, I clearly told her that I did not have a smart phone and could only get text, she said she would send me instructions of where the drop box was, there was no drop box in plain sight, so i ended up locking the keys in the truck, in the past i have always done this, but this time was charged 75.00 for uhal to open the truck.

Karen H. on

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William T. on

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William T. on

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good experience....will use them again.

Moshe R. on

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Very pleasant, friendly and helpful staff. Great experience!

Simon C. on

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Friendly staff, took the truck back hassle free.

Ann M. on

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Beautiful truck that was exceptionally clean and great staff to help us with the rental!

Jon S. on

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Love this establishment

Jon S. on

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I will always go to this U-Haul dealership, excellent service!

quibena s. on

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Pat H. on

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Great customer service! Extremely friendly staff!!

Eric J. on

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Ellen L. on

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Staff was extremely helpful and pleasant. Truck rented was great.

Jeffrey C. on

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Convenient location and professional service.

Jerry N. on

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Susan K. on

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Ione A. on

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JEREMY D. on

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Margaret O. on

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The staff was extremely helpful and friendly. A pleasure to deal with. We will definitely use this location again if the need arises.

Robert H. on

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I dropped off my vehicle on a Sunday and I found it difficult because the main entrance was roped off and the other entrance required a code that I was only able to get by calling an emergency number. I received a bill the next day for an additional $144 because of the condition of the rented furniture pads. These pads, which are made from recycled garbage (per a statement on the packaging), were essentially starting to disintegrate after the move - from being stretched and from tape that had been used. I had been given no instructions (or wording in the contract) on how to return the pads but my assumption was to return it in any condition so it could be recycled again. This site made a calculated decision to charge an additional $144 because they didn’t want to clean up the back of the truck - they also charged an additional cleaning fee. In general, I would advise all customers to stay away from the use of these furniture pads because of the opportunity UHaul has to charge additional fees!

Mary R. on

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This location was great and the staff very friendly and professional. The only issue is that I placed my rental order at the uhaul location outside my neighborhood, yet had to travel 16 miles to pick up a truck. There were at least 5 other locations closer to me.

Christopher B. on

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Love you Michelle! Thank you for supporting us!! You surprised me and u are the best!! Chris

dean w. on

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Great customer service, explained insurance well, only took 10 minutes to get truck

Sarah D. on

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julie r. on

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Daniel B. on

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Amin H. on

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Terry R. on

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Outstanding service. Michelle was great to work with. Clean office. Very clean truck.

Andrea B. on

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Gary F. on

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We made our reservation on phone via national phone service and they gave us truck that was already rented and nothing else available. The lady at the site went out of her way to try and correct things and got us a truck

Roberta F. on

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We had hoped to pick up the vehicle at a closer location, but it worked out fine.

Sheng T. on

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To rent the truck online was such a bad experience. I had to cancel my first order because a guy from the location Good Hope street (Milwaukee, WI) left a voice message with the incorrect date and location. I try to call back and waited on the phone for 30 mins, but no one picked up. I decided to cancel it and reorder my rental. On my second attempt, there was no real issue.

Michael K. on

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I was extremely happy with this location. Very clean vehicle, prompt billing early the next morning. I will rent from them again.

David B. on

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Helpful Customer Care, reasonable rates, thank you!

Charles S. on

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19.00 misleading cost to high after done otherwise everything was fine

Eric W. on

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Great customer service

Julie M. on

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The pickup point does not have anyone that knows the equipment. Which if you never used it before you are winging it. You should let people know before you schedule this place. Luckily I watched every video and I have pulled other trailer before.

KATE F. on

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Everyone at the Mequon location is great! I am a repeat customer and have rented storage units there too, wonderful customer service!

Jane C. on

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Very smooth rental, very efficient. We left our dolly on the truck & were called to let us know so we could retrieve it. I would definitely recommend this location for U-Haul rental. Thank you!

debbie m. on

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TOM M. on

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Perfect again thank you!!

jim S. on

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TOM M. on

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daniel j. on

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Very cool location, very clean and professional and cordial. Thanks!

nathan n. on

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Susan C. on

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I love Nikki! She’s awesome! I’ve worked with her several times. Sue Cattey

david n. on

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Priscilla M. on

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David S. on

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Thanks for the help in a successful weekend move at the last moment!

Sally H. on

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michael s. on

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Richard O. on

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PATRICK H. on

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Ayo O. on

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Key-dropbox location was not clearly described.

Steven P. on

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Your are great right now. Your customer service is paramount .

david g. on

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Professional and articulate - great service skill sets. They are the only UHaul shop we would ever use.

Michael S. on

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Fran B. on

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DENAISHA G. on

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Jessica D. on

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They are awesome!!

Anthony S. on

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Everything was perfect.

William E. on

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DAVID L. on

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Don M. on

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JAMES M. on

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Used after hours drop-off.

Sally M. on

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Chris H. on

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Sara W. on

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David B. on

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It was very disappointing to find out the dolly I had reserved was not available. While they did offer the appliance dolly, I didn't take it because it is not the same as the utility dolly for boxes. Not having that dolly definitely added significant time to our move.

Patrick G. on

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Did not like having to pick the truck up at this location for a one way move versus my preferred location...this added at least an extra hour to our travel times.

Daniel P. on

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Katherine E. on

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Hidden charges. Charged us for gas when the truck was returned with the same amount of gas as when we picked it up.

Samuel Z. on

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michelle w. on

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Michael L. on

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Michelle was very helpful and really made my experience with uhaul extremely easy.

Robert O. on

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Alex A. on

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Just smile

Russell G. on

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Excellent service

Lynda R. on

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Always an easy experience here because the staff is knowledgeable and helpful.