Everything about the rental was easy and quick
SHARON Y
Customer Reviews for Merrill Check Cashing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady at the counter was super nice and very pleasant, she ensured that I had everything I needed and clearly directed me on what I needed to do. Outstanding!!! Customer service, unlike from what I got from the main number. Thinking she needs to be moved to the main number for U-Haul Oklahoma.
MICHEAL DJust did a drop off of uhaul and keys
Julie BVery nice people. Welcoming and knowledgeable
Julaine SFriendly
DONALD FThe online check in is terrible. I will never use it again. Took almost an hour. The online chat agent was terrible.
Kenneth SService was on point, very nice and helpful staff. Thank you.
Robert OGoogle sends you to the wrong street… There was no one there to accept it but the gate was open…
Glenn SI was very pleased with the entire experience. The rental was a last moment reservation and the equipment I needed was available. The price was very reasonable. The website was not challenging to navigate on my phone which was my only way to access the internet.
Ashley CThey were open when they said they would be.
Billy EThe receptionist in Sallisaw, OK was the best.
Donald SVery kind and easy to work with. Seamless drop off.
Michael PVery professional and helpful. Patient as well. I appreciated their laid-back warmth and caring.
Norris WNo one was there.
RONALD SThe location was clean and the clerk was helpful. They didn't have a truck for us, but that was because the previous customer had taken the keys with them. She called and helped us find a replacement truck
KATHLEEN CNo quiet smoothie ride
Kong TBetter rates.
Edward VMy beef ain’t with Merrill they always on top of their job. 10/10 for me
Brandon RWent super. People were great.
Perry TI scheduled my u haul trucks weeks in advance. The day before I moved I was set a confrontation text tell me my truck was ready it Little Rock when I asked for Sallisaw. Wasn’t a big deal to change but just a little more stress to my situation. Very happy tho the truck preformed well.
Marahal FThe ladies were great
charley bGreat n friendly service
Judy SThe truck was very dirty , they should have ask me what miles i needed, but didn't, i haven't ever had to pay over, plus i returned back cleaned and same day.
Kathy MHad a problem with the billing. Contacted the Area Manager who refunded the over-charge. No problem.
matt CSuper friendly & nice
Brittany RA/c worked half the time, truck was dirty, the back latch didn’t work.
Patrick FThe entire rental experience was wonderful. Thank you so much for the great customer service.
Kimberly BGive me my 20 bucks back.... tell the next customer more money to be paid when you drop it off !!!!!
TC CDrop off was very fast, no problems or complications
DANNY NNothing really. Very fast check in and checkout.
Matthew CLocation was great. The ladies in the office were great. Truck was completely worn out, but got the job done. Had front end problem and the dash rattled extremely loud.
CHRISTOPHER BWe had a horrible experience with the service workers there. They were rude to us and disrespectful. We were assured the day before that the equipment was ready and available, but it was not the day we came to do our pickup. They gave us the wrong truck and it had the incorrect information. I would not use this business again.
BREANNA PPoor customer service. The truck had not been cleaned, there was trash in the cab of the truck,and there had been something stick spilled all over the dash and there was dog hair all over the cab. This is unacceptable during normal time, not to mention during a pandemic.
April HI had to unhook trailer from my vehicle and put in trailer line. I did ot appreciate this.
Darcy MThey sent me away with a dirty rental that had a hole on the inside tire and with a trailer type that I did not reserve that had rusted ratchets. They moved my drop off location and I had to call twice to find out we’re to drop the rentals and looks like they even changed me extra even though I put the gas over the amount required. Glad I have pictures
Robert MThe young woman behind the counter was not very friendly nor helpful. I had to find the equipment and hook it up by myself. Then one tow dolly was defective and the other was missing a part. Out of the two I made one work.
dennis bThis time using them as the drop of was good. The previous time they charged an extra 36.00 stating they had to sweep out the uhaul. I will wait to see if they do that again! I take pictures of the uhaul after it is empty always! The back and the cab so I know that was not true!
CHADLEY SThe ladies at the counter told me to go get one, they both did not want to leave their desk didn’t even check if how I hooked up to my truck was correct. Lazy people at the Sallisaw store on US-59.
Sidney MBecause it is a storage location and people can get hot, sweaty, and dirty packing or unpacking thingsthey should have a public restroom or at least a sink to wash up.
David GGreat folks.
Darrell NJacks on 6X12' & larger trailers
HAROLD PMileage was in correct, fuel level incorrect, truck was not clean. Told girl at desk all she did was sign her name on a paper and I’m dealing with customer service to get the mileage, fuel and cleaning charges removed. No customer service and truck was junk.
Chris T