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JON W
Customer Reviews for Merschmans Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle rentals "have" to be allocated to a customer "sooner than the day before". Your agents should have more discretion in assigning a truck rental if there is one already sitting in their lot. There is a lot of planning to a move by truck and the last thing you need is U-Haul deciding to use a vehicle in a lot the day before it's supposed to be assigned.
Gerry PU haul is very expensive at $.99/mile.
AMY NThanks for making a stressful move, SO easy, your staff is knowledgeable,and informative, My first time using UHaul, if I ever need to move again I’ll definitely use your services!!
John WGreat experience & Ryan, the owner of Ace hardware, Bagley, MN was awesome! Thanks
Caree FThe crew was very nice to work with, they were efficient and knowledgeable
LAWRENCE OExcellent drop off experience. Highly recommend
Kim SPick up location wasn’t our preferred, but staff were great and friendly to work with.
Denny JCan’t think of a thing at this time
DON FPersonable and professional.
JOSHUA GI usually don't fill these out but this was an especially difficult experience. The folks in Bagley at Ace were great! It was the way that the overall Uhaul system didn't work. Booked online for Thief River Falls, which showed an available truck. Got a call 2 days later saying there wasn't a truck anywhere in the area. Then got a call back from a regional person that said there wasn't one in Bagley. Then I called the Mpls location and they said there WAS a truck in Bagley and if I brought back a trailer that we would get $60 off. Got and email 1 hr later saying that my truck was confirmed for North Dakota. Called the ND location to cancel but the reservation # was the same as the one for Bagley. I asked the rep if I cancel the one in ND would cancel my truck in Bagley and he assured me it wouldn't. But it DID. Called the morning of to Bagley and they had NO reservation and no idea what I was talking about with the trailer discount. Called Mpls back and that got me a truck and trailer discount for Bagely AGAIN. When my husband picked up the truck, the Bagley location had no idea what the trailer discount was and had to call uhaul. Bagley was not happy because they now had to cover the discount that Uhaul promised me. All in all, I was on the phone for close to 4 hours. Nobody was rude or anything like that, the Uhaul system is just clearly not working between the website request system and the actual local locations.
NICHOLAS TDropped off after hours so really no interaction with employees.
Shawn VAll was perfect and easy! Thank you for the great service!
Craig JMerschman's Ace was a pleasure to work with. After another location completely messed up a reservation, forced me to pick up a day early 90 miles from where I was scheduled to do so, I was greeted by a man that was not only pleasant and knowledgeable, but he helped get everything together and fixed up quickly so that I could be on my way.
Justin KOriginally my pick up location was grand forks. I was notified two days prior to my reservation pick up ( I made the reservation over a month prior) that grand forks didn’t carry that size vehicle. Bagley was the closest pickup. I was frustrated, but U-Haul extended my reservation so I could keep the vehicle longer., since I had to drive two hours each way to pick up the vehicle. Customer service was great, overall great experience, minus the last minute change in pick up location
Kristy SAll was good.
David EI was a little disappointed that they did not have the appliance dolly I ordered but otherwise the service and equipment was good.
Sara BEverything went smoothly, no issues with equipment.
BRUCE JMerschmans Ace Hardware was very friendly and assisted me with the entire process of dropping off the rentals, would highly recommend them to anyone.
Tony EMerschmans Ace Hardware was very friendly and assisted me with the entire process of dropping off, would highly recommend them to anyone.
Tony ERent daily. We were told that we had to rent a trailer for two days per policy.
Barb AThe gentleman that helped me was amazing !!! He went above and beyond to help me and was very kind.
Sarah CHave more options on hand all the time at least 1 of everything that U haul has to offer for rentals
Rebecca FCheck out and in quite lengthy but guess it has to be due to dishonest people.
Robert JNice people and friendly
Will AIt made moving easy using the Uhaul compared to having to find a truck and trailer and having to deal with the headacheof moving, our experience was more enjoyable, fast, and easy. Merchmans Ace Hardware staff in Bagley was nice and helpful. I would definitely recommend using Uhaul.
Mary SFriendly and easy to deal with.
Will AInform person how to unhook from hitch, had to use vehicle jacks to remove due to being unable to lift trailer manually off hitch
Kendehl BNothing, the people that helped me were awesome
WILLIAM AHardly a sign anywhere that says UHaul at the drop off location. Also, when checking in noone was around to help. It's a busy hardware store. They at least need a way bigger sign to advertise their location. I didn't see one UHaul anything to rent.
Robin AVery nice location and the guy who is in charge went out of his way to help me because of the U-Haul website/app was not working and I couldn't return it the usual way. Very polite and helpful staff as well.
josh gMove trucks closer to pick up locations for customers. I reserved my truck over a week in advance and had to make a 3 hour round trip to pick it up and bring it back to the house. There were several drop off/pick up locations listed closer, otherwise the experience was fine. Returned the truck a day early and was not compensated for that. Which was slightly disappointing.
Matthew N