Nothing, everything was top shelf, would rent again.
ROBERT P
Customer Reviews for Mesa Ace Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The process of renting a truck was so easy and user-friendly. The customer service is always top-notch and the truck is always clean & ready to roll. I have used this location for 3 moves now and it never disappoints. I would recoemmend this U-Haul location to anyone!!!
ALLISON ZThe 10 foot truck was older, but in great condition.
GEORGANNA LWhile there was a misunderstanding with the bill, the manager was very patient with me and went over everything in detail. He was great.
DAVID JThe cab was very dirty with dried mud on the floorboard and a big layer of dust on everything. It was hard to read the dashboard Service was good.
MARY LI went to the gas station right before I returned the truck. It was at a 1/4 of a tank when I picked it up and I returned it with a 1/4 tank of gas. I was however billed a fuel service fee of $30 and a fuel charge: 4 gallons for $17.10. I only drove the truck a total of 29 miles so seems a little ridiculous to be charged $47 for gas when I returned it with the same amount as when I picked it up. The person working did not inspect the truck when I returned it just said he would take the keys and my receipt would be emailed to me. The truck itself was fine but being charged almost $50 for gas that I did not use and not knowing until an hour later when my receipt was emailed to me left a sour taste in my mouth. Would not recommend to friends or family
RAYMOND BThis was a great location. Easy in and out with exactly the truck I needed for same day service.
MICHELLE ONo complaints. The ACE staff was great.
BRADLEY SThe only issue we had was when we got home to load up the U-Haul. There were crates of product in the back that were never removed from the last driver. So we had to drive all the way back to Ace to drop them back off. We were told we were gonna get a $20 credit from U-Haul and have yet to receive it.
TERRENCE BEasy drop off
Roman MThe gentleman that was helping me was not helpful at all and was a bit rude. He wouldn’t show me which one was the right truck which was away Ace store.
KIM EThe employees were great
MARILYN MReturn was problematic. Even though the trailer was returned on time, on the computer is was returned 2 hours later resulting in another days rental. It was rectified, but Uhaul corporate had to be consulted first. There should not be a lag beteeen returning equipment and processing the return
DENNIS BThe vehicle didn't have working AC - the fan made a very loud noise when turned on so it was hot and difficult to drive through the southwest. And the windshield wipers need replacing. The truck needs to be thoroughly inspected for all weather.
BRUCE MMy Uhaul was reserved on a timely manner and I verified the day before pickup of its availability becuase THREE TIMES I've had my reservation screwed up at this location. When I arrived to pick up vehicle the employee told me I have "no reservation and truck not available". I showed him my receipt and reservation number and he did not bother to look and only stated again, apathetically, "we don't have a truck available". It was then... after gaps of time and absolutely no assistance... that I pointed out 3 trucks on property and maybe he should check drop box for a truck that might have been returned. "O, that's a good idea" and he proceeded to move as slow as he could possibly go and found a key that fit truck. 45 minutes has gone by and I finally was able to go with a truck I had on reserve but told it wasn't available and I had no reservation. Sucky service and inept workers!! I will never rent from this location again. THREE TIMES this has happened and absolutely NOTHING (NOTHING!) will be done about it!
CHRISTOPHER EThe manager, Josh is awesome. Very accommodating and so helpful during the stress of moving. Above and beyond service! Thanks, Josh! Holly
Holly BThe people at Ace Hardware are always helpful and friendly!
CORINA CI need didn’t get my receipt.. they had miss spelled my email address.. I have updated it in your app
donna LFront windshield dirty needs cleaning inside and out.
Steve RExcellent job by all of the employees. Vehicle clean and ready to go.
TERRENCE FEveryone at the store was fabulous we showed up to rent the truck 3 minutes before closing and they didn’t mind at all they were very kind and helpful
Cynthia FWindshield was covered in bug's inside had a film on it, had to put windshield washer fluid in, it had under a half of a tank of gas, it smelled like smoke inside, in the upper right hand corner of windshield was cracked
Ricky HTerrible customer service. I extended the reservation several times with Uhual Corp., but still received a voicemail in the middle of the day, in the middle of the week, while I was at work from this Uhual location in Ace Hardware saying "If you don't bring back our truck within one hour we will report the vehicle stolen." When I called back I was accused of not properly extending my reservation because I was texting a "random number", even though the number is Uhual corp. Additionally, this location said that they couldn't extend my reservation, even though I was paying a daily amount to rent it. Finally, we agreed they would call corporate to see if I was able to get the reservation extended. Which it was already extended, so there was no issue and this location's staff is just rude. Lastly, they added a $225 safe coverage fee that I did not authorize to my bill, and when I called them on the charge they said that I approved it when I extended my reservation. I have text message proof that I did not approve it. The main person I spoke to is Dave, and he has the worst customer service I have seen in a very long time. I would NOT recommend this location to anyone.
Kourtney WEverything was great no need to improve
Michael OThis location has the greatest customer service !
Warren HWe had some rain and water got into the truck, soaking some of my things
Nathan FTruck was dirty in the cab. Drips on the door and grime. No way it was well cleaned between rentals.
Vonavie WFriendly but poorly trained help at the desk.
ROBERT MThe truck had a broken windshield wiper, which I had to fix myself.
Joe WI have no recommendations. Ace is great!
STEVEN MThe truck was clean but it was pretty beat, even for a “local only” truck. Mechanically the truck was lacking with an exhaust leak, rough running engine and transmission issues. With 150,000+ miles someone should evaluate this one for retirement.
Tom JThe truck I reserved was not available at time of pick up and I had to settle for a truck half the originally reserved size. This increased my move time exponentially
Patrick FClean the inside. Smelled like cigarette smoke.
Katie DCustomer service over the top
Robert SAwesome
Leann BBetter job at checking in trucks I’ve rented 10 plus trucks in a few months .never had this happen.
ROSS VGreat customer service. Friendly employees and a very good experience overall.
John LThe service was amazing very friendly.
Mark RHave a procedure in place to ensure rental truck keys are properly placed in their respective lock boxes. After completing my rental pick-up on my cell phone, it directed me to lockbox #1 to retrieve the rental truck key. When I opened the lockbox, it was empty (no key). Fortunately, the store was open and after a few minutes, they were able to provide me with the truck key which apparently was forgotten to be placed in the lockbox. Had this been after normal store hours, I would not have been able to get my rental truck.
Carl JSecond time I’ve rented a UHaul from Daves and each time they provided great customer service. Would recommend them to anyone. 👍
Matthew RRepresentative was very helpful in getting a trailer for me assisting in connecting
Tim PThe rental process was good but the truck hadn't been inspected before it was rented out. We got home and loaded the truck and there was a very strong fuel smell. There was a screw in the gas tank and the gas leaked out all over the driveway of our new home. We had to wait more than an hour for a repair tech who was able to temporarily fix the leak so we could complete the move. We were delayed more than 2 hours on a very hot day. The store didn't charge us for gas but they still charged the full rental amount and gave no discount for our troubles. This is pretty awful customer service and we won't be using you or referring to others again.
Debi KDaves Ace Hardware U-Haul service was excellent and the location was near my house which was very convenient. Will use again.
shane bThis UHaul location was excellent. However, the location where we first made a reservation, at 447 W. Broadway Mesa AZ, was terrible customer service. Told us that we would have to go 50 miles away to pick up our truck because there were no others available. Clearly, we were able to get one at Dave’s’ Ace Hardware in Mesa.
Cynthia MAll around it was good and easy!
Chad DNothing it was perfect
Karin WCheck in and check outs process is seamless.
Zhan LWe have not received or final receipt and paid invoice !
Brad RFor an advertising cost of $20.00 a day it sure adds up with all your add on fees. Kind of false and deceptive advertising. Very very disappointed.
darryl v