The app asked for pickup and drop off time which I scheduled. When I picked it up I was told I couldn't drop it off at the time I booked because they weren't open! Instead of dropping it at 8pm I had to keep it overnight. Very unhappy and to top it off I was charged more and had to have it sitting in my driveway all night. Either fix the app, or don't charge extra because YOU AREN'T AVAILABLE for dropoff. I have rented from Uhaul before at other locations and Stattes and never was told the drop off had to be based on your convenience instead of mine.
Barry T
Mesa Ace Hardware Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mesa, AZ 85215
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Representative was very friendly and professional. Attended to us quickly. Great customer service.
PHILIP AFast and convenient. Very helpful associates.
RALPH GTerrible and dirty. Everytime we pressed the brakes the Uhual made internal noises. We thought it wasn’t going to make it to the location. The cabin was filthy, the exterior windshield was extremely dirty. It wasn’t a good experience at all.
Mario W50 dollar cleaning fee fuck off there wasn't anything in the truck Was not informed of a 50 dollar cleaning fee and the truck was left better than found
Parker M