Customer Reviews for Mesa Secure Storage
(U-Haul Neighborhood Dealer)

226 reviews

2253 E University Dr   Mesa, AZ 85213
(22nd Pl / University Dr)

(480) 833-9248

Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(480) 833-9248

2253 E University Dr
Mesa, AZ 85213
(22nd Pl / University Dr)

Services at this Location:

Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SARA D. 
Rating:
5.0

Very friendly and competent personnel.

Tiger H. 
Rating:
5.0

Customer did not leave a comment.

CONSTANTIN M. 
Rating:
5.0

We only rented an appliance dolly, but it was very quick and efficient to pick up and drop off the dolly.

Julie D. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

The young lady at this location had me checked in very quickly and even helped me search for transportation to a local Harley dealer where my motorcycle was waiting. Truly exceptional service here also.

Lawrence R. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA V. 
Rating:
5.0

Customer did not leave a comment.

EVERETT W. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Nothing, I received great customer service.

MARY R. 
Rating:
5.0

Customer did not leave a comment.

JOHN J. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Bard L. 
Rating:
3.0

Customer did not leave a comment.

Bryce W. 
Rating:
5.0

Customer did not leave a comment.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

Dorothy L. 
Rating:
3.0

The mobile drop off process was horrific and not easy to navigate through.

brenden W. 
Rating:
4.0

Customer did not leave a comment.

Mary Lynette A. 
Rating:
5.0

Customer did not leave a comment.

Pedro F. 
Rating:
4.0

Pick up was not smooth. Waited outside for awhile until I knocked on the office windows to get help- the link for contactless pickup wasn't sent to me prior. Everything else was awesome!

Dondre J. 
Rating:
5.0

Customer did not leave a comment.

Kellie A. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
3.0

For some reason the turn in of the truck using the uhaul.com/ was not workable for me. Got to the return tab, clicked on it, displayed a screen for getting the different rentals.

Hector V. 
Rating:
5.0

Thank you

Jesus R. 
Rating:
5.0

Inside of cab was full of dog hair and dog food behind seat. Noticed that passenger seat had a tear. Didn't notice this until we got home Reported this to site and they recorded it on our account. . No problem . Owners friendly and efficient. Vehicle was in great mechanical condition. Thank you

Chuck S. 
Rating:
4.0

Inside of the truck was clean but outside windows were dirty. Overall it was a great experience.

John L. 
Rating:
5.0

Great drop off location and quick service!

Ian C. 
Rating:
5.0

Nothing it was very good

Rick R. 
Rating:
5.0

Jason the agent was terrific!

JASON P. 
Rating:
5.0

I drove that van 6 miles round trip and it cost me over $50.00 never will use uhaul again!

Rebecca R. 
Rating:
5.0

Very professional friendly service. Thank you!!

Chris C. 
Rating:
5.0

I was charge for after hours drop off. I don't believe I owe this.

Edwin A. 
Rating:
5.0

Customer did not leave a comment.

meryl B. 
Rating:
1.0

The computer system here was complete rubbish. Took me 40 minutes to check out. Attendant didn't know I was coming and did not know what truck I was taking out even after the system updated and showed my contract. The attendant did not give me the dolly I requested and had forgotten about it after the 40 minute hassle and I ended up signing multiple contracts in confusion, and did not leave with a paper contract in hand for later drop off. Absolutely rubbish experience. The attendant seemed pretty annoyed at the system and stated multiple times that it was always a pain to deal with but this instance was especially bad. I honestly feel bad for her. Unrelated to this location specifically the ID picture system did not work on my iPhone X and I had to use my girlfriend's phone to take the ID photos. I attached them but it would not let me submit the photos after multiple attempts until swapping devices. There was no given reason for not being able to use the photos from my phone.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Rick K. 
Rating:
5.0

Service was great good people.

Joyce K. 
Rating:
4.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Customer did not leave a comment.

Savannah V. 
Rating:
5.0

Despite the hiccups with billing, Ron, Jason, and Monique took very good care of me and resolved all issues in a timely manner and with appropriate readiness. I truly appreciate their good customer service.

Karen V. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Customer did not leave a comment.

Scott S. 
Rating:
1.0

most clueless uhaul personnel I've ever encountered. took over 30 minutes to drop off the truck and I was the only customer the entire time. Only one person working the entire place on a saturday. it was not a smooth process. the personnel seemed really lost about what was going on. This was my designated drop off point so I'd think the office would look ahead and be prepared, but the office was completely unprepared to accept back a truck. I've rarely had such an unprofessional experience at a uhaul location.

Elisa R. 
Rating:
4.0

Customer did not leave a comment.

Randal L. 
Rating:
5.0

This location was excellent. Had to call the 800# later that day and waited on hold for way to long then they couldn't help me.

Bradford H. 
Rating:
5.0

The process took way too long with the app. On the app it is difficult to change emails.

Scott S. 
Rating:
5.0

NEVER had any issues at this location, wish I would have stayed there.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Robyn C. 
Rating:
5.0

excellent, quick, friendly, seamless experience

David C. 
Rating:
5.0

Customer did not leave a comment.

Dirk V. 
Rating:
5.0

Very friendly and helpful.

Donna W. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
5.0

Customer did not leave a comment.

Abigail H. 
Rating:
5.0

Could not have been easier, Thank you

Carol R. 
Rating:
5.0

Easy, pleasant experience.

CAROL O. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Darla is amazing!!

Kelly I. 
Rating:
4.0

Customer did not leave a comment.

mervin S. 
Rating:
5.0

Everyone was fabulous to work with.

SYLVIA R. 
Rating:
4.0

Customer did not leave a comment.

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

The managers were amazing able to work with my circumstances.

Stacey A. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

Customer did not leave a comment.

Brent W. 
Rating:
5.0

It was easy to use the uhaul app and the Mesa Storage employees are the best in the business when it comes to you haul

Virginia M. 
Rating:
3.0

I was charged $12 more than what I was told.. not happy

BRIAN M. 
Rating:
3.0

Very hard to park a bigger truck.

michael J. 
Rating:
4.0

Customer did not leave a comment.

Kirk G. 
Rating:
5.0

Excellent

Ignacio R. 
Rating:
3.0

Really small parking lot

Cassandra A. 
Rating:
5.0

Customer did not leave a comment.

David P C. 
Rating:
5.0

Customer did not leave a comment.

Jack F. 
Rating:
5.0

Nothing, we are very happy with the truck and the service.

jd D. 
Rating:
5.0

Customer did not leave a comment.

Kelsey P. 
Rating:
5.0

Great customer service!

PHILIP A. 
Rating:
5.0

Rental agents were friendly and great to work with.

Trenton E. 
Rating:
2.0

The truck over heated repeatedly, and the straps over the tires in the trailer fell off during the first two hours of travel. Luckily my husband knew how to strap them on correctly.

Allen H. 
Rating:
3.0

Same as above!!

Grace C. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Leland E. 
Rating:
5.0

OFFICE WAS VERY FRIENDLY.

Gina H. 
Rating:
5.0

Customer did not leave a comment.

chrystalyn M. 
Rating:
5.0

Mesa Secure Storage stepped in when another rental place left me hanging. They got me in a truck and on my way within minutes, and absolutely saved my moving day. Thanks, guys!

WILLIAM F. 
Rating:
5.0

The whole process was very professional and pleasant!! Two thumbs up!!

RUTH T. 
Rating:
5.0

nothing

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Sandy T. 
Rating:
5.0

Customer did not leave a comment.

Vince B. 
Rating:
5.0

Friendly service!!!!

Andrew M. 
Rating:
4.0

Customer did not leave a comment.

Ariana H. 
Rating:
5.0

nothing,everything was great

Ken F. 
Rating:
5.0

Customer did not leave a comment.

CALEB W. 
Rating:
1.0

The two workers were rude, inconsiderate, and suspicious. They made comments as if my friend and I were going to steal the truck. They also didn't honor a company military discount. This was one of the worst experiences that I have ever had with Uhaul and consider going to another company.

hassan A. 
Rating:
5.0

Customer did not leave a comment.

Leiba T. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

desiree P. 
Rating:
4.0

Customer did not leave a comment.

Rachel C. 
Rating:
5.0

nothing, everything was great

EDWARD A H. 
Rating:
3.0

Maybe if they have an issue with being billed twice offer them a phone number to call or maybe even handle it since you are the one making money off my reservation.

Allyson D. 
Rating:
5.0

Everything good.no complains

Rafael G. 
Rating:
5.0

Lady that helped me out was extremely friendly and helpful.

Cody B. 
No reviews have been submitted for this location.

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