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CHESTER B
Customer Reviews for Mesquite Feed
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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MELVIN GThey overcharged me $146
Shenekwa HWhen I got the U-Haul. It had mud in driver floor board. I cleaned it the best I could. Moving is stressful, but the guy was very helpful.
STEPHANIE AI had to go and buy an Allen head set of wrenches to adjust the mirrors to see to drive. Other than that great experience
MICHAEL BNot have the equipment repoed after having a conversation with customer that equipment will be returned that day...equipment was late due to events out of my control.
Dana GThe customer service representative was very polite , courtesy , and attentive also offer me a cup of coffee during check in what a unforgettable experience highly recommended. Great job..
TYRONE TThat particular truck is a MESS, guys. It shakes, it whines, the transmission sounds like it will blow at any moment. The location and staff were absolutely delightful, knowledgeable, and kind.
MAKINZY SThe truck was dirty on the inside, super old and it moved to the sides when driving, it made feel like I was driving a boat instead of a truck
LORENA ODisrespectful Experience at U-Haul On 01/03/2025, I visited the U-Haul location at 4415 Guss Thomasson Rd to pick up a reserved vehicle. Despite carefully completing my reservation online, I was charged for services I didn’t request. When I questioned the bill, a bilingual employee dismissed my concerns with a condescending attitude, refusing to provide clear explanations. Employees like this harm the company’s reputation and erode customer trust. U-Haul must take immediate action to address such behavior through better training and accountability. I hope the company improves its standards, but I will hesitate to use their services again.
NORBELIS ZCan't think of any improvement needed, a good experience all way around
DARLA TAbsolutely nothing
RICQUITA TGreat customer service..
STEPHANIE GGreat customer service
DAMION MI am writing to express my dissatisfaction with the customer service I recently experienced. It was truly deplorable. The staff appeared to have no knowledge of their inventory, creating unnecessary confusion. To make matters worse, they refused to honor the prices listed online, claiming that they have their own costs to consider. This raises an important question: why remain affiliated with U-Haul if they cannot uphold the standards and pricing expectations set by the company? Such discrepancies not only undermine customer trust but also tarnish the reputation of the U-Haul brand. I hope this matter is addressed promptly, as the current situation is unacceptable for a business claiming to serve its customers effectively.
LEON GThe staff at Ace/Mesquite Feed were the best I've dealt with when renting: friendly, knowledgeable and fast.
Miles PGreat customer service
Corey HLow mileage vans, great and friendly service. They are a pleasure to work with.
MICHAEL FThey over charged me
GERSON CEverything was great
BILLY GThere's a very friendly staff who deal with old school values.
CHRISTOPHER WEVERYTHING WAS PERFECT!
LISA SKeep doing exactly what you are doing!!!
Ebony HNo puedo abrir la puerta
CINTHIA AThey charged me for something missing and I did not take anything.
SHERIATHEA WGreat job all the way around
WILLIAM LNothing
RICHARD JSteering in truck needs to checked
Misty HI was told on the phone reservation specialist that there was not a deposit required and when I picked up the van they asked for a $200 deposit
CATHERINE JEverything was all good
KELLIE PIt had a lot of dog hair in the seats and it smelled like dog
Nina HGreat folks!
Charles Aemployees were good. The truck had check engine light on. No way of call location on phone. It goes into busy signal every time. Charged me for something I never agreed to.
TIFFANY PThis look like a family on business. Father and Son was very help, father even offered me some coffee, and speak talk for a while I really enjoyed it. Thank you, Mesquite feed Store.
ANTHONETTE DDriver window handle didn’t function properly.
William PAlways will use this location, thank you all
LaKeiya HThis specific location is a small remote location, but staff was very friendly and helpful. My vehicle was parked and stayed safe for the 5 hours I was using Uhaul equipment.
Sharonda BFriendly and professional
CRYSTAL MRefunds should be done as soon as the vehicle has been returned, and inspected.
peter jThey were great
Tava RExcellent service, no improvement needed.
Laura WPhone line is on permanent busy. I was trying to call to check on truck clearance and parking if I left my car, but couldn't get through, even with multiple tries on multiple days.
Kevin CAgain, nice folks to help out. Drop off was a breeze.
Michael GThe truck had other people dirty bed set and other trash inside
Brian RThis location was great, but originally I had a reservation at a different location and was contacted the day before to say they didn’t have the size truck I needed. I ended up getting a truck here but I was frustrated that my reservation was worthless because they lead me to believe I could get the truck I needed at the location I wanted,
Susan AVery friendly and professional environment location 👌
Lidia LCan’t think of anything Great customer service thanks so much.
Lewis HMy car was towed...Pls put the sign on front door for all to see. I asked the clerk may I park there she said yes BUT didn't specify no overnite...I told her also I wS heading out of time with the rental. Very dissatisfied customer.
angela bThe vehicle had transmission problems, the doors didn’t close good. The truck was not a comfortable drive or ride. The worst U-Haul I ever rented
Rickie SNothing!
Trocarl WThe Truck had a lot of Problems. It was shaking quite a bit which was a hazard.
brian w