When checking in to pick up the truck the staff member didn't really seem to know what she was doing for drop off she also knew nothing about the truck we were picking up. The UHaul rep was there he was informative but I found his demeanor to be "put off" that I was worried about my son and husband traveling. The truck has over 137K miles on it and got horrible gas mileage about 6.7 miles to the gallon. I feel that UHAUL does a bad job about letting customer know that you won't be able to get truck from location you pick in most times. The UHAUL rep told me I apparently signed off on it (he was snarky about this) I am guessing it was the tiny print I had to sign off on to reserve the truck. UHAUL should make this information BIGGER so people know that they may have to travel 20-30 min from their home to get the trucks. I think the trucks should get better gas mileage maybe consider getting diesel vs gas especially for towing vehicles. The UHAUL rep let me know I was lucky I got a free upgrade because the 10ft truck can't compentently pull a trailer and it would have ruined my son and husbands trips. Yikes why is UHAUL renting 10 ft trucks to people ordiering a car trailer if it really can't handle that? There were a lot of things I feel UHAUL as a company can do to make the process better for the customer. It is not really ON the locations this is a corporate CONTRACT issue where their legal department is HIDING things from teh consumer by making the print so small it is barely legible.
Johnathan H
Customer Reviews for Metroeast Equipment Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything again was good
GIANCARLO BMore 15 footers
James BFriendly and fast service. Thank you!!
David hGreat service ! Have used this location several times recently during local move. Availability is good & business is friendly and helpful. Highly recommend
LAURIE NI think it was the easiest rental we’ve ever done. Will use again. Don’t change a thing. Last minute need due to Budget not having what was reserved.They had what we needed ready within the hour.
Steve WThe lady that checked me in was very polite, helpful and professional.
jim gJust for the safety of spreading germs and viruses, the vehicles should be cleaned inside the cabin !
Michael MThe driver side door did not shut correctly unless I really slammed it. Otherwise, everything was good.
Hans GAll went well with renting a uhaul van and returning it back to them.
Mark SGreat service and nice vehicle. Will definitely come back to this location for any uhaul needs!
Samir MVery very frustrated with this process. The lady that rung me out charged me for an extra day, when I already paid and returned the van on time, actually 3 hours before it was due. Before I left the store I told her that I shouldn’t be charged for an extra day, she said I wouldn’t be but she let me leave knowing she charged my card. I checked my account before I drove off because I didnt trust her. I was actually charged. When I returned to the store they claimed, after making a phone call a refund that was suppose to hit my account automatically but nothing happened. I returned to the store because I never got a confirmation email and the refund never hit my account and now they informed me that they can’t print me out any proof or a receipt stating I’m owed a refund and it would also take 3-5 days.
WESLEY JNothing- great place, great people to work with and all was great with the rental
JOSEPH OThe staff and customer service was over the top.....such incredibly friendly and personable people! Would strongly recommend using this location!
Michael HLocation was more than courteous and made sure all my needs were met!
richard CVery professional and kind.
Keano BProvider needs to be more detailed about the dollar amount on mileage charges and why on a Thursday when it’s not busy am I getting charged .99cents a mile instead of the .60–.80 range that it was the last 3 times. Vehicle was dirty and Damaged had to do my own detailed video of it all. Oil needed changed gas mileage was affected!! Had to put air in all 4 tires.
Scott Omy son needs a U-Haul truck today so I’m gonna have him to come to you all
Pearl BThey are friendly and helpful
DANIEL BClerk was very helpful and kind
Wesley WFantastic location, with wonderful people. The only thing that made the experience suck was the U-Haul app (1/5 stars). (Not the fault of the location)
Keith D