Customer Reviews for Metroplex Self Storage #2
(U-Haul Neighborhood Dealer)

207 reviews

108 S Belt Line Rd   Irving, TX 75060

(972) 790-8861

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 3 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(972) 790-8861

108 S Belt Line Rd
Irving, TX 75060

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 3 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Your online service sucks.and the lady who was working there @the location wasn't nice but she helped me with a attitude. I understand covid still exist but when a customer needs help and need to come into the office with a mask it shouldn't be a problem.if you're gonna keep the customers outside @least amswer the help number on your site.

debbie W. 
Rating:
1.0

The lady who checked me in was new to the location and had to keep calling asking questions the black lady who works there all the time sucks and need to learn how to talk to people I won't be going back there

Serena M. 
Rating:
5.0

I have been a customer at this location for many years and have had as many as three storage rooms at one time, and have been very happy with their service all this time. I highly recommend them, Ms. Theresa is a very nice lady to work with.

RAMIRO R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara J.  |  Overall Experience 
Rating:
2.0

Phone number on door is disconnected and cannot be contacted. Overall not a good experience, I will not be back

Keith W. 
Rating:
5.0

Thank you, for make our transition smooth. We are no longer in the area but if our circumstances change we will use the facility again.

KRTISTI M.  |  Overall Experience 
Rating:
5.0

Because I was moving, rented a truck and other items, I also needed storage and U-Haul was giving the first month free. As I reserved this, then moved, when I arrived at the facility, I forgot about the first month's rent being free. When inquired to the facility about this, they said they are not a part of the U-Haul company and don't honor their ads or promotions. Personally, if you're going to be any part of The U-Haul company, you should honor U-Haul's promotions or take your business of the U-Haul website!

Gregory O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARYL LEE R.  |  Overall Experience 
Rating:
5.0

Keep doing what you are doing now, no complaints whatsoever. Ms. Teresa is an excellent employee, a great asset to your company.

Ramiro R. 
Rating:
5.0

COVID-19 caused a delay in my acquisition of the truck. The manager pushed my time back to 10:45, before we found out she had signed me up for the wrong truck, that also took time. It was 11:00am when I left, I should've called the manager to make that change on my contract.

Daniel G. 
Rating:
3.0

I have two charges on my credit. It looks like I was charge twice. The van had a little dirt in the back cargo area. I was able to clean it before returning.

FREDRICK L. 
Rating:
3.0

You over charged me $12

abdulaziz A. 
Rating:
1.0

Property manager needs to learn how to be more customer friendly not only when she feels shes having a good day. Does not help when needed. Will never come back to this location

Jennifer P. 
Rating:
4.0

Customer did not leave a comment.

Tika S. 
Rating:
5.0

Some of your clients have roadside arrangements with different Cos from yours I'd suggest to you to use that other Co if their price is right

Peter K. 
Rating:
4.0

Customer did not leave a comment.

Edna S. 
Rating:
5.0

Customer did not leave a comment.

Stanley B. 
Rating:
5.0

Customer did not leave a comment.

Teresa W. 
Rating:
1.0

The person in the store location (after payment) made me leave the store while I waited on my ride so she could show a new customer a storage unit. This is in triple digit Texas heat. She could have let me stay in an air conditioned store she was gone less than 10 minutes and I just paid almost $300 for a rental return. Very rude and she didn't offer me to re-enter when she returned. I'll contact corporate!

Eric M. 
Rating:
5.0

Fantastic service!

Stephanie O. 
Rating:
5.0

Customer did not leave a comment.

Diogo B. 
Rating:
5.0

Great service at this location manager was very friendly and helpful

carlos G. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

The manager Teresa Woods was very professional and had great customer service skills. This location was very clean and organized. I highly recommend Metroplex Self Storage and U-Haul due to outstanding customer service I received.

Teresa A. 
Rating:
5.0

Keep up the good work..

Metroplex S. 
Rating:
5.0

N/a

Reginald L. 
Rating:
5.0

The staff is too notch! Very helpful, expedient and friendly. Everything you could expect was handled perfectly.

Nathan H.  |  Reservation 
Rating:
5.0

Office staff is awsome!!

MIKE S.  |  Overall Experience 
Rating:
4.0

make sure equipment is cleaned

lynne M. 
Rating:
5.0

Keep up the good work!

Metroplex S. 
Rating:
5.0

Customer did not leave a comment.

Lakeshila S. 
Rating:
2.0

Requested not to add Insurance and using my own insurance and the employee made a mistake adding that and couldn't remove it the same day telling me she would take care of it after dropping off the truck,also she stated I have grace period 4-6 hours for drop off the Truck and I get charged for extra 24 hours.

rafid E. 
Rating:
1.0

stop lying to your customers

jerry S. 
Rating:
5.0

Customer did not leave a comment.

Dominique B. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Thanks!

Ernest A. 
Rating:
5.0

Customer did not leave a comment.

Jackie G. 
Rating:
5.0

Customer did not leave a comment.

Sully N. 
Rating:
5.0

Customer did not leave a comment.

Brianna G. 
Rating:
5.0

In and out no hassle

Derrick F. 
Rating:
1.0

The lady that received the Uhaul was rude and not very helpful. Even when showing her that the paperwork states something different than she is telling me, she still refuses to listen and still charged me for gas that was put back at the correct level. I don't recommend Uhaul services to anyone from this day on. Very disappointed!

Leatrice W. 
Rating:
4.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Super helpful manager, truck was perfect for our job !!

Jeffrey K. 
Rating:
4.0

Customer did not leave a comment.

Jeff K. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
1.0

That rep is psycho. I think she made up prices. Are they standardized or do they get to make them up. 200$ for 24 hrs maybe 70 miles total. How many cents a mile?

David S. 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
5.0

Good

Madhab K. 
Rating:
5.0

Customer did not leave a comment.

jose C. 
Rating:
5.0

great service, fast turn around, clean environment.

Jessica D. 
Rating:
5.0

Customer did not leave a comment.

Christine D. 
Rating:
5.0

Doing great keep up the good work

JOSEPH P. 
Rating:
1.0

Customer did not leave a comment.

Teddy B. 
Rating:
1.0

Customer did not leave a comment.

Daisha D. 
Rating:
5.0

Pleasant experience. Thank you for making my move as painless as possible. Excellent customer service!

SAMUEL F. 
Rating:
5.0

Easy and fast loved it...

Makeita S. 
Rating:
1.0

You can make sure all trucks are working properly and the time you send out someone to fix on the trucks is ridiculous, it took the guy 1:30 to come out and another 1:00 to fix the problem so I couldn't get into the storage place bcoz of the time frame and then the truck broke again on me this morning... very unhappy customer.

MELANEAN B. 
Rating:
1.0

The service was bad she had attitude

NAKAIE D. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

The manager was very sweet and explained everything perfectly. I have never used a storage unit before and she was very patient with all of my questions.

WINDY S.  |  First Impressions 
Rating:
3.0

Seems to be well run despite the challanges of a large construction project

Michael R. 
Rating:
5.0

Love the service of the attendant she was very helpful and courtesy...

melinda W. 
Rating:
4.0

Excellant customer service

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

ELLEN B. 
Rating:
1.0

Customer did not leave a comment.

TEDDE H. 
Rating:
4.0

Customer did not leave a comment.

Chrishelle W. 
Rating:
4.0

Customer did not leave a comment.

kimela T. 
Rating:
3.0

Better hours

DARRYL L. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

Customer did not leave a comment.

ALAN M. 
Rating:
1.0

Actually do the truck inspection yourself instead of relying on the customer to do your job.

KRISTY R. 
Rating:
4.0

Customer did not leave a comment.

ANAAM A. 
Rating:
5.0

Great customer service!

HECTOR M. 
Rating:
5.0

Give Teresa Woods a big raise. Her customer service was excellent and was always looking for ways to help me. Wish everyone had her attitude,,, the world would be a better place. Would surely go out of my way to go to her facility on Belt Line in Irving, Tx

TERRY K. 
Rating:
5.0

keep your same people. They are perfect for their job. they are very friendly and helpful. I will tell others about the kind treatment. 1 year and eight months of good service. Thank you Alfred Davis

MACK D. 
Rating:
3.0

Customer did not leave a comment.

Gerald T. 
Rating:
5.0

Customer did not leave a comment.

ELLEN W. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
4.0

Customer did not leave a comment.

DONNA H. 
Rating:
4.0

I had initially rented a 14' truck. Unfortunately, the battery was dead when I went to take it. Teresa was great. She immediately switched me out of it and into a van that was available. Though the van was a little small for what I needed, it worked out just fine. The experience could have gone much worse than it did if it weren't for Teresa's positive attitude and quick thinking. Thank you again Teresa.

MARK Q. 
Rating:
4.0

Customer did not leave a comment.

ROBERTO G. 
Rating:
4.0

Customer did not leave a comment.

mario O. 
Rating:
4.0

Teresa was a breath of fresh air. Very friendly and helpful. You could tell she put the customer first. You can improve things for the next customer by getting more people like her.

Mark Q. 
Rating:
5.0

Customer did not leave a comment.

TARA H. 
Rating:
4.0

Sales associate Teresa was extremely pleasant and helpful.

MARK G. 
Rating:
5.0

Best customer service. Very friendly and polite.My first time renting a truck and if I ever need to rent one again I will definitely go there again. :)

ROSEMARY G. 
Rating:
4.0

Customer did not leave a comment.

jean P. 
Rating:
3.0

Customer did not leave a comment.

CAMAS P. 
Rating:
3.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Just do what you guys do.....

RONALD L. 
Rating:
4.0

The only problem was that the person that rented the truck put the starting gas mileage incorrectly.

HEATHER S. 
Rating:
3.0

Customer did not leave a comment.

Oliver M. 
Rating:
3.0

Problems with changing drop off location. Spoke with 4 different agents n still did not get resolution. Winded up having to travel further for drop off.

MARIE O. 
Rating:
4.0

the 20 footers waste too much gas, and $0.99 per mile is too much.

Elda Q. 
Rating:
5.0

Customer did not leave a comment.

GERETTA H. 
Rating:
5.0

Staff was very nice and helpful.

SERGIO G. 
Rating:
4.0

As she has been for years, Sandi was welcoming, friendly and efficient.

Vincent S. 
Rating:
4.0

Customer did not leave a comment.

melissa H. 
Rating:
4.0

More 14 and 17 foot truck in all locations..

JAIN P. 
Rating:
5.0

Customer did not leave a comment.

CHRIS N. 
Rating:
5.0

Great staff! Always friendly, knowledgeable and helpful.

jacci W. 
Rating:
1.0

Truck was dirty inside and out. No windshield washer fluid. Manager all but refused to physically check in our rented truck and was dishonest in stating that the U-Haul website was down We were told that we should leave the truck in the parking lot. Absurd!!

PAUL B. 
Rating:
2.0

Uhaul network went down and the person couldn't rent me the truck. it was the only truck in the parking lot. Is there not a manual way to do paper work? Not the employees/location fault, but more of a uhaul process.

Robbie Y. 
Rating:
3.0

The customer service lady was horrible and rude. She didn't say thank you and she complained the entire time I was there. She probaly runs off majority of their business. She made me feel as if I was bothering her to rent a truck. I will never use this location again.

NAKIA J. 
Rating:
1.0

The representative hated her job. You could feel it the minute you walked in the door. She was hateful and accusatory and tried to charge us with damages we did not do because we didn't mark the sheet to show damages where she thought they should be marked. She made me extremely angry with her lack of common courtesy. I mean, we had been moving for 36 hours and the last thing we needed was some garbage from someone only wanting to make herself look better to someone else (I'm not sure who). I would advise anyone not to use this location, due to this employee. Her name is on the business card on the front desk.

KATHY W. 
Rating:
4.0

Customer did not leave a comment.

LAUREN F. 
No reviews have been submitted for this location.

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