Customer Reviews for Metroplex Self Storage #3
(U-Haul Neighborhood Dealer)

349 reviews

1801 Industrial Blvd   Colleyville, TX 76034
(1 block east from Grapevine Hwy on Industrial)

(817) 416-0365

Location Hours

  • Mon-Tue: 1 pm - 4 pm
  • Wed: Closed
  • Thur-Fri: 1 pm - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(817) 416-0365

1801 Industrial Blvd
Colleyville, TX 76034
(1 block east from Grapevine Hwy on Industrial)

Services at this Location:

Location Hours

  • Mon-Tue: 1 pm - 4 pm
  • Wed: Closed
  • Thur-Fri: 1 pm - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Dane S. 
Rating:
5.0

All was perfect- Thank you.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Daniel A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Baillie N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred G. 
Rating:
5.0

Customer did not leave a comment.

Lee L. 
Rating:
5.0

Customer did not leave a comment.

JAMES V.  |  Overall Experience 
Rating:
3.0

Only open 1pm-5pm? App errors out on check out saying it doesn't find the pics I uploaded, but still received email saying everything is ready. Instead of just an error message the error handling should take me back and give ability to rectify and continue.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Jenny M.  |  Overall Experience 
Rating:
3.0

I requested two dollies for my move, was charged for two, and only received one with the vehicle I picked up. The gentleman who processed my rental didn't seem to know or care.

CLAYTON JOE E. 
Rating:
1.0

Pick up was slow and laborious. We had paid for a furniture dolly that was not in the truck and there was no one on site to help up.

Tara G. 
Rating:
3.0

Customer did not leave a comment.

JAMES S D. 
Rating:
4.0

Customer did not leave a comment.

kathleen M. 
Rating:
5.0

very easy and convenient! Great price

Cayne W. 
Rating:
1.0

I was routed to a non operational location without being notified. I have rented many many times before and was treated like a criminal. You called my business contacts and friends WITHOUT MY PERMISSION to check me out. I WILL LIKELY NEVER RENT AGAIN FROM YOU AND WILL GO OUT OF MY WAY TO SPREAD THE WORD. I SPENT OVER AN HOUR IN THE HOT TEXAS SUN TRYING TO USE YOUR THIRD CLASS APPLICATION IN BLINDING SUNLIGHT WHILE BEING BORDERLINE HARASSED BY OPERATORS WHO WERE APPARENTLY TOO BUSY TO DO THEIR JOBS. PLEASE HAVE YOUR PRESIDENT CONTACT ME REGARDING THE ABYSMAL PERFORMANCE OF YOUR FIRM.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Erin H. 
Rating:
4.0

*

Thomas M. 
Rating:
5.0

Treat your customers like you don't have a monopoly. Your service is terrible.

Paul L. 
Rating:
5.0

Don't change a thing

Robert J. 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

Tommi K. 
Rating:
5.0

Customer did not leave a comment.

brittney M. 
Rating:
5.0

The telephone hold times can be quite long.

Beret E. 
Rating:
3.0

Truck was old, worn and air conditioning did NOT work

Ross M. 
Rating:
2.0

This was awful, they called to confirm two days before and I asked to move the reservation to 8AM from 10AM. This was never done. It took 1 hour to get the reservation open on the phone and once complete , we got to the key and that was not in the box. We finally had to go to another place to get the truck. All this took 2 hours of phone conversations and a 20 minute drive.

John O. 
Rating:
5.0

Customer did not leave a comment.

Natalie C. 
Rating:
5.0

Teresa is great!

Pamela phillip B. 
Rating:
5.0

The manager Teresa Albert was very professional and had great customer service skills. This location was very clean and organized. I highly recommend Metroplex Self Storage and U-Haul due to outstanding customer service I received.

Teresa A. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Great service

Shri K. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH M. 
Rating:
1.0

I was charged for 2 Dolly's and only used the 1 (appliance dolly) that I had reserved. They charged me for the utility and appliance. I reached out twice to resolve but have not heard anything back.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

CINDY P. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
5.0

Teresa and Brenda provided great service and were very friendly. They fixed some issues with the reservation that the website had wrong.

Kevin R. 
Rating:
5.0

Teresa is wonderful! Great customer service!

Darryl H. 
Rating:
4.0

The location wasn't the problem it was fine but I paid 181 in advance and I when I arrived it was 212.. I paid in advance to avoid this

Zachary B. 
Rating:
3.0

Truck was not ready and it took almost an hour to get everything done at 10 PM. We were peomisss a $50 discount!

Erick D. 
Rating:
4.0

Customer did not leave a comment.

Kim C. 
Rating:
4.0

Lady was very nice who got me checked in, no complaint there. Truck was clean. My only complaint was the back drivers side taillight was out. I feel like these things should be checked by the company and not by me getting pulled over.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Customer did not leave a comment.

Jim P. 
Rating:
5.0

Customer did not leave a comment.

Josue L. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

jon R. 
Rating:
5.0

Customer did not leave a comment.

eric F. 
Rating:
3.0

The problem with that location is there is so much construction going on. It is hard to get in and out. The lady that worked there was great. Helpful and very personable.

Mary N. 
Rating:
1.0

I was there over an hour. Make sure the employees know what the reservation is for so they don't try to charge double what they're supposed too. Also don't charge me for an extra day when I already paid for an extra day. Y'all overcharged me and owe me money. I will never use uhaul again nor will I ever recommend it to anyone.

Brandon J. 
Rating:
5.0

Customer did not leave a comment.

Caroline C. 
Rating:
1.0

Worst customer service experience. Rude staff at this location. I am STILL waiting to resolve the issue after 2 weeks haven't heard back from Uhaul with an acceptable solution. Stay away from this location and this company if possible.

Catherine J. 
Rating:
5.0

Customer did not leave a comment.

Lynne U. 
Rating:
3.0

Customer did not leave a comment.

Kris M. 
Rating:
5.0

Teresa was very helpful and made sure what I needed was available when I needed it. Timing was critical for me and she did a great job!

S Palmer K. 
Rating:
5.0

Everything was great! We have had both indoor and outdoor storage at this location for years and Teresa is always so helpful and easy to work with. A+ all around.

tanner H. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY S. 
Rating:
4.0

Customer did not leave a comment.

Bobby T. 
Rating:
5.0

I forgot the manager's name, but she was terrific and efficient. I was in and out quickly. Thank you.

Truc N. 
Rating:
5.0

Customer did not leave a comment.

dean V. 
Rating:
5.0

Theresa is probably one of your best employees!

Erich K. 
Rating:
5.0

It was an awesome experience!!! She made it so pleasant and easy and moving is never easy!!

wendy L. 
Rating:
5.0

I am so impressed with how Uhaul handles rentals and service. Theresa, at the location we use couldn't be better. She is organized and so helpful. She always accommodates all of our needs!

Erich K. 
Rating:
5.0

Theresa is fabulous to work with at this location. She makes the process very quick and easy and she is very sweet and helpful. I will try to rent from this location whenever possible.

Erich K. 
Rating:
5.0

Customer did not leave a comment.

Erich K. 
Rating:
4.0

Customer did not leave a comment.

tom J. 
Rating:
3.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Teresa is the best

Phil M. 
Rating:
5.0

This is the cleanest most well run facility I have seen in quite some time ,Awesome

david H. 
Rating:
5.0

Customer did not leave a comment.

Shannon W. 
Rating:
5.0

rear door to trailer hung up when raising/lowering

Brent R. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The customer service at this location was top notch! Highly recommend not only uhaul rental but for storage as well!!

TERESA A. 
Rating:
5.0

Nothing - Theresa is the absolute best!!!

SHANNON W. 
Rating:
5.0

Teresa is a highly positive force of nature! She truly provided the best rental experience I have ever had, any time, any where (and there have been quite a few). Will definitely go back.

tom K. 
Rating:
5.0

Customer did not leave a comment.

Bobir A. 
Rating:
5.0

teresa was very professional! very helpful

TERESA A. 
Rating:
5.0

Customer did not leave a comment.

Rebecca J. 
Rating:
4.0

Customer did not leave a comment.

Adrienne L. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Teresa is an outstanding, helpful and friendly person. What a pleasure to be with and to do business with !!!

Dan H. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Customer did not leave a comment.

clifford D. 
Rating:
5.0

Great job!

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

keith B. 
Rating:
5.0

Nothing. I had an excellent experience with this location and rental!

Andrew K. 
Rating:
5.0

None. She was very nice and very helpful

yiu-sung L. 
Rating:
5.0

Customer did not leave a comment.

Darren M. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

No wait, great service.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

KRISTI M. 
Rating:
5.0

Excellent service

James H. 
Rating:
5.0

Excellent customer service!

Dennis M. 
Rating:
5.0

Teresa did an excellent job tending to our needs. She took the time to review everything we needed to know for the two-day rental of the 20' U-haul. Renting from this facility was stress-free. We will definitely rent from this facility again, if we need to do so. :@)

Monica P. 
Rating:
5.0

Theresa was very helpful. Great customer service.

Wendy K. 
Rating:
5.0

The attendee hand cleaned the entire truck, took good care to make sure everything was good for my cross country journey.

andrew F. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Kenda F. 
Rating:
5.0

Customer did not leave a comment.

Carel T. 
Rating:
5.0

Everything was great... thank you!!

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Alicia W. 
Rating:
5.0

It was a very pleasant experience. After online order was a follow-up call from the facility ! Excellent job.

Lynn H. 
Rating:
5.0

Easy drop off process.

Kristina W. 
Rating:
4.0

Truck check-in unit rental processes went smoothly.

PAUL L.  |  First Impressions 
No reviews have been submitted for this location.

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