The employee who assisted us at Metts Climate Controlled Storage went above and beyond. There was a slight mix up that she helped remedy and she continued to be helpful and supportive throughout the whole process.
TROY F
Customer Reviews for Metts Climate Controlled Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was in rough shape, noon of the 12v power ports worked so I was unable to charge my phone.
DANIEL ALady I worked with was really nice so nice that I dropped back off at her location even though I had many others in between
CHASTITY SI had a great experience with U-Haul at Metts Storage (MCCS). They were super fast and reliable, and the whole place was really clean. I'd definitely recommend them for any of your storage or moving needs.
TYLER LThe sale lady was excellent with the whole service and set up!!!!
JERMIDAH GThe truck was immaculant and the owner made the process easy. I would say that this was the absolute best dealer I have ever rented a Uhaul truck from and I have rented a lot of Uhaul Trucks
DUANE PNothing, Ellie was SUPER helpful and accommodating. I use this location again without reservations!
JOSEPH CIt’s the Best
Patrick C | Overall ExperienceIt is always a pleasure to pick up or drop off a Uhaul at Metts. Very friendly, professional, and efficient.
KARL HAbsolutely nothing. Service was great!
RONALD SWe were running late and they flexed. Good location. Nice staff.
Patricia HIt would be impossible to improve your service. The ladies there are above and beyond nice and willing to help. Thank you so much
JOHN SHaving an earlier pick up time is the only thing I can think of. This location was amazing, great service!
Philip RGreat customer service. Very knowledgeable.
Rick LDrop off was fantastic! I got my $100 deposit back and I received the ride share that was owed to me in less than 4 days.
Teressa AThe trailer had some dirt in it from previous renter but nothing substantial. I was able to get it swept out in a couple of minutes.
Nicholas CFriendly folks that got me checked out quickly.
Eric FExtremely friendly and helpful. I would strongly recommend them to anyone. They did a detailed inspection of the equipment and marked numerous areas that were previously damaged. I’m extremely thankful that they did do to the expertise I had at Express Towing and Recovery on 29 March at approximately 3:30 pm.
NORMAND LThank you.
dave b | Overall ExperienceNone at this time
stephen kRepair or replace carts with damaged wheels.
Michael GVery nice folks and a pleasure to deal with!
Bill TI will be filing a complaint with the State Attorney General’s office, Better Business Bureau, etc. THIS IS NOT TRANSACTION. I did not place an order for an equipment dolly with U-Haul. I called yesterday and was on hold for over 50 minutes before a lady answered and told me that someone entered my phone number by accident when placing the order. She assured me that she would send me an email to confirm that this was an error and that it had been corrected, but no email was sent. Today I received a receipt FOR A TRANSACTION THAT IS NOT MINE. Mike Piccirillo 716-432-1811 Picmj@verizon.net
Michael PI’ll never to go another U-Haul location this one is it for me best customer service from start to finish. Fast and easy. Ellie is always helpful
Yusuf HBest customer service ever!
thomas jBest places to go!!! They didn’t have equipment on lot that wasn’t a problem for them. They went and got it for me. Most friendliest people I have met.
John SI dropped the truck off after hours & I do not agree with the gas level they entered & charged me for.
Jamie KCharged me for gas & put on my receipt an incorrect level. I stopped for gas & used the chart given to put in the correct amount. No way I was 5 gallons short at those ridiculous prices.
Jamie KCheck the AC on this truck. It works 1/4 of the time then runs warm
Kimberly SI would like to know why I was charged $384 instead of 248. Truck was turned in early and with plenty of gas
Oscar PMetts is, without a doubt, the friendliest and most professional Uhaul dealer that I have ever dealt with. They really were "on the ball" and had me directed to a parking spot, checked over, unhooked, and checked out in minutes. All with smiles on their faces. Thanks!
Karl KEllie was the best! She was awesome
MITCHELL RTina was awesome and very helpful.
Jay GExcellent!
charlotte gGreat service. Very accommodating
Michelle LTrucks are very clean and excellent service
Michelle LUpdate you website to show actual hours open on Sunday. TThe office opens at 11AM not 8AM on Sunday. The nice lady said she has been trying for a long time to get this corrected.
Milagros NUnit was ready when I arrived, helped me to install and double check lights and paperwork was all handled internally by the staff. Very professionally handled. Job well done.
Jeff OThey were amazing and even had storage for us.
Melba BThe young lady was very friendly and professional. I would definitely recommend this site to my friends.
manuel rMight be the rudest customer representative I have ever spoken with. Unprofessional and not helpful. Super unsatisfied with this rental
Michael SVery nice and clean establishment. Staff was very friendly and professional.
Joan DYou're doing great! Keep up the good work!
GIBRIL Ksatisfied. Ellie and Tina are great
Tammy MTina Metts was especially helpful.
Charles PBest Uhaul experience I’ve ever had. My rep was super helpful and knowledgeable and made my experience very easy. I will only rent from this location in the future.
Erica TThey need to pay attention to when you choose other payment after check in when closed. I had a question about my final total they wanted to charge me so I chose other. They still charged my card and never contacted me ( I reached out when the charge happened) then they text me from a non uhaul associated number
Brandon EThe best facility i have been in.
JAMES BStaff was friendly and helpful I was extremely satisfied with service and would highly recommend!
Mayra BExtend the hours
Richard BThe tow trailer was not available on Saturday when we scheduled to pick it up. Not there Monday when we changed it to pick up then, was told we would have to drive to another city1&1/2 hours away to pick up one. Finally got one 5 hours later than we were scheduled to pick it up! Made us run very late on moving to another state
Anthony WElie was wonderful! She went above and beyond for me with my u-haul experience. Everyone is so nice! Always nice and clean. Highly Recommend 👍
KAREN SWe used this storage facility for nearly 3 years and the staff was always friendly and helpful. The facility was always clean and well maintained; if I needed to store my belongings somewhere again I would return to Mets climate control. Awesome place and awesome staff!
Paul T | Overall ExperienceThe staff at Metts climate control storage is very friendly, customer focused, and knowledgeable. They made sure that any questions and concerns were addressed and that we were completely satisfied. We will definitely use Metts in the future and highly recommend them.
Monica F | Overall ExperienceKaren was very helpful and great to work with on checking in and out.
dale g | Overall ExperienceMetts is an excellent facility if you want to have all your belongings in the same condition they were in when you stored them even if it's long term when you retrieve them. Great facility will definitely use again if the need arises. Arlene Phillips
Arlene P | Overall ExperienceVery nice staff, I used the outside storage lot, it is well maintained with fresh rock. Best prices in New Bern
caleb h | Overall ExperienceVery well maintained facility and a gold star Staff could not have been more friendly and helpful.
Jodi o | Overall ExperienceKaren was the best. Love her.
Patricia S | Overall ExperienceKaren and I are now essentially bes friends. From the time we knew we were moving to New Bern and would need a short term storage unit she was friendly, so helpful and was someone I called with questions about logistics for our trucks and everything. The facility is amazing, but Karen but out experience over the top. Thank you Karen and U-haul for getting us to New Bern!
Emily B | Overall Experience