Friendly folks that got me checked out quickly.
Eric F
Customer Reviews for Metts Climate Controlled Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Extremely friendly and helpful. I would strongly recommend them to anyone. They did a detailed inspection of the equipment and marked numerous areas that were previously damaged. I’m extremely thankful that they did do to the expertise I had at Express Towing and Recovery on 29 March at approximately 3:30 pm.
NORMAND LThank you.
dave b | Overall ExperienceNone at this time
stephen kRepair or replace carts with damaged wheels.
Michael GVery nice folks and a pleasure to deal with!
Bill TI will be filing a complaint with the State Attorney General’s office, Better Business Bureau, etc. THIS IS NOT TRANSACTION. I did not place an order for an equipment dolly with U-Haul. I called yesterday and was on hold for over 50 minutes before a lady answered and told me that someone entered my phone number by accident when placing the order. She assured me that she would send me an email to confirm that this was an error and that it had been corrected, but no email was sent. Today I received a receipt FOR A TRANSACTION THAT IS NOT MINE. Mike Piccirillo 716-432-1811 Picmj@verizon.net
Michael PI’ll never to go another U-Haul location this one is it for me best customer service from start to finish. Fast and easy. Ellie is always helpful
Yusuf HBest customer service ever!
thomas jBest places to go!!! They didn’t have equipment on lot that wasn’t a problem for them. They went and got it for me. Most friendliest people I have met.
John SI dropped the truck off after hours & I do not agree with the gas level they entered & charged me for.
Jamie KCharged me for gas & put on my receipt an incorrect level. I stopped for gas & used the chart given to put in the correct amount. No way I was 5 gallons short at those ridiculous prices.
Jamie KCheck the AC on this truck. It works 1/4 of the time then runs warm
Kimberly SI would like to know why I was charged $384 instead of 248. Truck was turned in early and with plenty of gas
Oscar PMetts is, without a doubt, the friendliest and most professional Uhaul dealer that I have ever dealt with. They really were "on the ball" and had me directed to a parking spot, checked over, unhooked, and checked out in minutes. All with smiles on their faces. Thanks!
Karl KEllie was the best! She was awesome
MITCHELL RTina was awesome and very helpful.
Jay GGreat service. Very accommodating
Michelle LTrucks are very clean and excellent service
Michelle LUpdate you website to show actual hours open on Sunday. TThe office opens at 11AM not 8AM on Sunday. The nice lady said she has been trying for a long time to get this corrected.
Milagros NUnit was ready when I arrived, helped me to install and double check lights and paperwork was all handled internally by the staff. Very professionally handled. Job well done.
Jeff OThey were amazing and even had storage for us.
Melba BThe young lady was very friendly and professional. I would definitely recommend this site to my friends.
manuel rMight be the rudest customer representative I have ever spoken with. Unprofessional and not helpful. Super unsatisfied with this rental
Michael SVery nice and clean establishment. Staff was very friendly and professional.
Joan DYou're doing great! Keep up the good work!
GIBRIL Ksatisfied. Ellie and Tina are great
Tammy MTina Metts was especially helpful.
Charles PBest Uhaul experience I’ve ever had. My rep was super helpful and knowledgeable and made my experience very easy. I will only rent from this location in the future.
Erica TThey need to pay attention to when you choose other payment after check in when closed. I had a question about my final total they wanted to charge me so I chose other. They still charged my card and never contacted me ( I reached out when the charge happened) then they text me from a non uhaul associated number
Brandon EThe best facility i have been in.
JAMES BStaff was friendly and helpful I was extremely satisfied with service and would highly recommend!
Mayra BExtend the hours
Richard BThe tow trailer was not available on Saturday when we scheduled to pick it up. Not there Monday when we changed it to pick up then, was told we would have to drive to another city1&1/2 hours away to pick up one. Finally got one 5 hours later than we were scheduled to pick it up! Made us run very late on moving to another state
Anthony WElie was wonderful! She went above and beyond for me with my u-haul experience. Everyone is so nice! Always nice and clean. Highly Recommend 👍
KAREN SCustomer service was great!
TIMOTHY SShe was extremely courteous and informative about the rental. Provided alternative suggestions that saved me money. Thankful to accept the affordable liability insurance available. Will strongly recommend this location to anyone!
JAMES WPeople were super nice, helpful and a real pleasure to work with They were so nice to work with.
Neil SAwesome staff.
Kennetha KGreat and friendly customer service.
BARRY SThe folks there have been very helpful and friendly.
BOBBY GVery friendly and helpful
Martha BEli is a wonderful representative. Very professional. Thank you.
BARRY SThe experience was exceptional in every way. Staff was friendly, knowledgeable, efficient, and thorough. Equipment operated flawlessly.
CHERYL MNot a thing. Everything was great couldn’t be more happy with Metts storage and U-Haul. Ellie was a great help and explained everything to the T
FREDERICK OGreat customer service.
CLEVELAND HWe used this storage facility for nearly 3 years and the staff was always friendly and helpful. The facility was always clean and well maintained; if I needed to store my belongings somewhere again I would return to Mets climate control. Awesome place and awesome staff!
Paul T | Overall ExperienceVery professional and helpful
Shadrach PKaren @Metts was super helpful and location was very well maintained. Craig the field manager helped me locate a truck on super short notice!! Jim@ J&S guided me to Craig because he was unable to find the truck size I needed. Great teamwork!!
KARRIE HThe staff at Metts climate control storage is very friendly, customer focused, and knowledgeable. They made sure that any questions and concerns were addressed and that we were completely satisfied. We will definitely use Metts in the future and highly recommend them.
Monica F | Overall ExperienceThe lady at front, was very nice and very professional at the same time. My apologies for not remembering her name right now, not a good thing on my behalf.
LUZ AKaren was very helpful and great to work with on checking in and out.
dale g | Overall ExperienceMetts is an excellent facility if you want to have all your belongings in the same condition they were in when you stored them even if it's long term when you retrieve them. Great facility will definitely use again if the need arises. Arlene Phillips
Arlene P | Overall ExperienceVery nice staff, I used the outside storage lot, it is well maintained with fresh rock. Best prices in New Bern
caleb h | Overall ExperienceVery well maintained facility and a gold star Staff could not have been more friendly and helpful.
Jodi o | Overall ExperienceKaren was the best. Love her.
Patricia S | Overall ExperienceKaren and I are now essentially bes friends. From the time we knew we were moving to New Bern and would need a short term storage unit she was friendly, so helpful and was someone I called with questions about logistics for our trucks and everything. The facility is amazing, but Karen but out experience over the top. Thank you Karen and U-haul for getting us to New Bern!
Emily B | Overall ExperienceOnly issue i have is i checked out on February 1st and you are charging me the complete month, I'm sure that is probably in my rental agree BUT I feel that is a very important clause to stress at time of rental, just one sentence would mean a savings og $85.00 in my case. Camille
Camille W | Overall ExperienceWe have had storage units In many cities across the Country. This had to be the best of the best. Staff is extremely helpful and she aims to please. Easy access to load and unload.
Mary H | Overall ExperienceMett’s have been nothing but great to us, from day one we were treated like family! Ms. Karen is an awesome part of the team! She bent over backwards to ensure we were always helped in whatever way she could. I am sorry we had to move the business cause we feel like we are leaving family. Thank you Ms. Karen! We appreciate all you did for us!!
Damian G | Overall ExperienceFriendly, helpful customer service and a clean and secure facility. Would recommend!
Mary W | ReservationVery friendly and professional. Set me up quickly and answered all my questions. Move in was great, and they even arranged for me to leave the rental truck at their facility instead of other place.
Bryan H | ReservationClean facility, easy access.
JAMES W | ReservationVery clean and prompt service.
RICHARD W | ReservationThe facility is clean. The unit I asked for was ready when we arrived and a lock is provided. Other places we’ve been we had to buy the lock. I found the staff very friendly and helpful.
Dan G | ReservationIt was good. I'd like if there were military discounts or discounts for those deploying for 9 months and need long term storage
Nuri L | ReservationGrrrrreat customer service nice and friendly. That's the way you should be greeted. Thank You Metts!!! :-)
BRIDGETTA S | Overall ExperienceOur experience was very good. Had a hard time figuring out the free storage but it all worked out. Thank you
austin w | ReservationStorage unit very clean and dry! Staff were most pleasant and helpful!
Julie K | Overall ExperienceExcellent storage facility: clean, safe, friendly and professional staff. They worked with us while we waited until our house was finished being built. Would highly recommend.
Rachel D | Overall ExperienceGreat place!
CAROLINA D | Overall Experienceafter losing all my belongings from the flood, I find it ironic you would ask such a question. If I had any idea that flood was a possibility, I would not have chosen your facility. sorry for our los
SUSAN E | Overall ExperienceMr. Metts and his family are fine people! We have done business with them off and on for more than 20 years and they have always maintained a clean facility and operated it with courtesy & integrity!
REX B | Overall ExperienceI rented several storage units over the past 25 years and never had a problem with anything while there. The facility was always maintained and clean and the climate control was spot on.
NANCY D | Overall ExperienceNA
CARLA M | Overall ExperienceEverything was done in a timely manner. Unit is clean and well maintained
Machika D | ReservationEverything great!!
paula w | Overall ExperienceI started moving items in the day I reserved. Great customer service, very clean and easy to unload/load. I highly recommend!
PAMELA K | First ImpressionsClean facility, have lots of carts and Dolly`s available for use which were very helpful.
Privacy R | First Impressionscourteous staff, quick and efficient facility orientation
Privacy R | First ImpressionsJessica was the best! Extremely personable, friendly, and made the entire moving process better than expected.
Privacy R | First ImpressionsClean facility with very helpful service
Privacy R | First ImpressionsFacility is spotless. Access is convenient and I feel my belonings will be secure. Very impressed with the upkeep especially.
Privacy R | First Impressions