We travelled 11 miles and the tire blew out of the driver's side of the trailer. My mom was having an emergency at home. This was very inconvenient. The man at the u haul came out without a mask. Did not feel safe. The place for pick up was too far down. We wanted to get the trailer in Sturgeon Bay and come back to house to load. The man was understanding when we didn't arrive at 9 since the distance was further away and we could go back to cabin to pack. I paid online to save time, but the man made us pay again. Didn't save time a blind no mask.Ronald A.
Customer Reviews for Metzler Warehousing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Barry W.
The guy wasn't even there to give us the uhaul., he had us take the keys out of a lock box. The uhaul was dirty and only had a half tank of gas to start. I also requested to pick the uhaul up in a closer area and was told I had to drive 30 minutes away to go pick it up. I requested the uhaul a week in advanced and was not notified about the pick up change in a timely manner (less then 24 hours notice)Kari T.
Customer did not leave a comment.NANCY L.
Better/more defined place to park the truck when returning it. Especially since it's an unstaffed drop off location.Matthew S.
They were very helpful once I got there. Hard to get ahold of.Sydney O.
They were really helpful once I got there. Was hard to get ahold of them.Sydney O.
Took way too long. Guy didn't know what he was doing. Computer needed to be updated. While I waited. His printer kept jamming. Didn't know how to run tbd u haul web site. I did it all. Pretty sad. I won't be using u haul again.Kevin C.
I reserved online to do a pickup at a U-haul store. I was then told that I needed to drive almost 20 out of my way to get the truck and tow dolly. Went to load my S-10 and the transport I was upgraded to was not coupled to the truck. I was not given instructions on the operation of any of the equipment. The truck was dirty inside and it only had a half tank of gas. Not happy.Val D.
No one was present at this location despite hours of operation.Kristin D.
No one is on-site despite hours of operation. No one answered the phone or returned my voicemail letting them know I dropped off the truck.Kristin D.
No one is on-site at this location despite listed hours of operation. When I called to notify them I dropped off the truck, the phone number was forwarded to a different phone number. I was charged an extra day because he checked me in 35 minutes later even though I dropped off the truck 60 minutes prior to when I was suppose to have it returned. I was unable to check it on my mobile device. I called customer service the day I checked it in and she made a note on my account that I was unable to check it in on-line. I have called customer service 3 times now trying to request my refund. Supervisors do not call me back or leave a message as they state they will in order to refund my account. "Preferred locations" are unreliable. And the website does not accurately report what trucks they have - if any at all.Kristin D.
Regular staff not present, no note or instructions left. Backup staff arrived late and not able to process order, computer didn't work, printer didn't work. Truck cab smelled very strongly of cigarettes and butts left in ashtray. Requested pick up location was in Fish Creek but no trucks available so we had to drive 1.5 hours to this alternate location. Traffic manager Philip on telephone helpful but sadly does not make up for multiple hassles/errors with pick up.christina B.
Customer did not leave a comment.jerry M.
Customer did not leave a comment.Warren E.
Customer did not leave a comment.Brian C.
Easy location to navigate and you can't beat the customer service!L A B.
Customer did not leave a comment.Brian V K.
Customer did not leave a comment.jeff S.
Proprietor was not computer knowledgeable and had issues with the reservation. Also had to pick up truck way out of the way without added mileage caused an overage of mileage even though we didn't go anywhere other then storage unit and to destination and to the drop off location.daniel S.
Sorry, I can't think of a thing to do differently at your Metzler Warehousing location. Dan was friendly, quick to get my equipment, answered my questions...just an excellent experience. I recommend him highly.DANIEL L.
Customer did not leave a comment.Ronald M.
Customer did not leave a comment.Ronald M.
Upon arriving, I had no idea where to go to pick up the truck since there were no signs. I had to ask a neighboring business who told me to go to the guy's house to pick it up. Then the guy was quite technologically illiterate and took about a half an hour to print off the confirmation information for me to get the truck. Then the software (not the guy's fault) overcharged me for the truck and he couldn't figure out how to revert the price back to the original price so I had to call customer support to get my money back. Also, the location failed to contact me telling me that the actual truck was in a different location than my preferred location. So I initially went to my preferred location to pick up the truck and they told me to go to the New Franken location to pick up my truck, which was 15 minutes out of the way each way. Not a pleasant experience.Reid G.
Customer did not leave a comment.dan L.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.CHRISTOPHER S.
Customer did not leave a comment.Betty B.
Customer did not leave a comment.Stephanie H.
Customer did not leave a comment.Greg L.
Rented a 6 x 12 online after calling 700 Main location in Greenbay twice to make sure trailer was there has been drove over 70 miles to get trailer it was not there was then directed to new Franken Wisconsin was downgraded to a 5 by 8 overcharged for trailer and was also charged for insurance which we did not want.Joeseph C.
Customer did not leave a comment.charles P.
I told him that we received the truck with 3/4 of a tank, not a full tank and it was even written on the paper work, yet I was still charged for not having a full tank.Samantha J.
Customer did not leave a comment.Mark W.
I recently met the owner Dan and he was wonderful! Very helpful and accommodating! I'm please I choose his location.Charlotte V.
Dan is trying to resolve late fee I am being assessed due to miss-communication with pick up location. Trailer was not dropped off late. I personally may not use again because of this.sue F.
Came out to meet us when we arrivedLynne K.
My experience at the location was amazing, my problem is with the corporate side of uhaul itself. The pick up option was different from my initial pick, and I did not recieve *one* call or email about the details of my reservation (which is what the confirmation email said was going to happen-- what's up with that?). I had to find out on the website that my pick up location was at a different site-- the night before I was going to pick it up. Thank god the guy answered the phone when I called at 9:30pm so I could confirm the pick up time with him. The site picked for me, by the way, was almost 30 minutes away from the one I was planning on. When you're trying to move, those last minute changes of plans just add extreme stress to the situation. So yeah. The location, the uhaul, and the gentlemen who checked me in were all awesome-- the rest of the process was extremely confusing and frustrating.Krissandra L.
Mr.Metzler was a fantastic person to rent from; personable, professional, courteous, and provided exemplified service. I've rented uhauls in the past, mostly large cities, and they never came close to him on any level. Keep up the great work!Lucas S.
Customer did not leave a comment.Matt G.
The service was great and the truck was fabulous! It was a newer truck and everything was clean and easy to maneuver! Dan was great to work with!janet O.
the gentleman's internet was a problem but he was very nice. it took some extra time is all but was no big dealCraig W.
Wonderful service and accomodating.Steven S.
Great Customer Servicejean T.
The owner here was beyond helpful. We wanted to pick it up late at night and he made it work for us and even made it work best for us when to return it. He was very helpful and the truck was very new and in great condition. Awesome experience!!!Heidi R.
Customer did not leave a comment.Terri R.
Customer did not leave a comment.Kaye D.
Customer did not leave a comment.Eric B.
The gentleman running the business is working really hard to understand U-Haul's point of sale system (he's a new dealer) however it's obvious the local rep has not spent the necessary time with him. I had to walk him through the system which I don't mind however the next customer may not be as patient with him or have the understanding of point of sale systems to show him how to do it.Earl M.
Make smaller vehicles available for one-way rentals. I wanted either a 10' or a van for my trip, but the only option given was a15' ...cost was more and the truck's mpg was about 8. This is an overall Uhaul issue. The Metzler's themselves were great to work with.greg A.