Customer Reviews for Metzler Warehousing LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Metzler Warehousing LLC

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Kevin C. on

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Took way too long. Guy didn’t know what he was doing. Computer needed to be updated. While I waited. His printer kept jamming. Didn’t know how to run tbd u haul web site. I did it all. Pretty sad. I won’t be using u haul again.

Val D. on

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I reserved online to do a pickup at a U-haul store. I was then told that I needed to drive almost 20 out of my way to get the truck and tow dolly. Went to load my S-10 and the transport I was upgraded to was not coupled to the truck. I was not given instructions on the operation of any of the equipment. The truck was dirty inside and it only had a half tank of gas. Not happy.

Kristin D. on

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No one was present at this location despite hours of operation.

Kristin D. on

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No one is on-site despite hours of operation. No one answered the phone or returned my voicemail letting them know I dropped off the truck.

Kristin D. on

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No one is on-site at this location despite listed hours of operation. When I called to notify them I dropped off the truck, the phone number was forwarded to a different phone number. I was charged an extra day because he checked me in 35 minutes later even though I dropped off the truck 60 minutes prior to when I was suppose to have it returned. I was unable to check it on my mobile device. I called customer service the day I checked it in and she made a note on my account that I was unable to check it in on-line. I have called customer service 3 times now trying to request my refund. Supervisors do not call me back or leave a message as they state they will in order to refund my account. "Preferred locations" are unreliable. And the website does not accurately report what trucks they have - if any at all.

christina b. on

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Regular staff not present, no note or instructions left. Backup staff arrived late and not able to process order, computer didn't work, printer didn't work. Truck cab smelled very strongly of cigarettes and butts left in ashtray. Requested pick up location was in Fish Creek but no trucks available so we had to drive 1.5 hours to this alternate location. Traffic manager Philip on telephone helpful but sadly does not make up for multiple hassles/errors with pick up.

jerry m. on

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Warren E. on

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Brian C. on

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L A B. on

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Easy location to navigate and you can't beat the customer service!

Brian V K. on

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jeff s. on

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daniel s. on

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Proprietor was not computer knowledgeable and had issues with the reservation. Also had to pick up truck way out of the way without added mileage caused an overage of mileage even though we didn't go anywhere other then storage unit and to destination and to the drop off location.

DANIEL L. on

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Sorry, I can't think of a thing to do differently at your Metzler Warehousing location. Dan was friendly, quick to get my equipment, answered my questions...just an excellent experience. I recommend him highly.

Ronald M. on

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Ronald M. on

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Reid G. on

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Upon arriving, I had no idea where to go to pick up the truck since there were no signs. I had to ask a neighboring business who told me to go to the guy's house to pick it up. Then the guy was quite technologically illiterate and took about a half an hour to print off the confirmation information for me to get the truck. Then the software (not the guy's fault) overcharged me for the truck and he couldn't figure out how to revert the price back to the original price so I had to call customer support to get my money back. Also, the location failed to contact me telling me that the actual truck was in a different location than my preferred location. So I initially went to my preferred location to pick up the truck and they told me to go to the New Franken location to pick up my truck, which was 15 minutes out of the way each way. Not a pleasant experience.

dan l. on

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Steven S. on

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CHRISTOPHER S. on

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