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Robert K.
Customer Reviews for MG Carolina Beach
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager, Steve is very knowledgeable and efficient. We have used this U-Haul location many times even though some of our work is closer to other locations.
Drew N.Always a great experience with this company.
Zach H.Steve was very adept at his job and was very friendly and considerate, always smiling.
Robert G.Extremely helpful and professional service
Stefanie Y.Very convenient and friendly staff
Harry H.No one at drop off location to help,
rory W.All good
Mark J.Great customer service
Kenneth W.Great service. Thanks!!
Chris C.No one was present during business hours @230 pm on 1/23/23 There was a number to call as a sign indicated the manager might be in the back. No one answered the call. There was no internet service for me to use the online check in service. I got a call 1/25 from another Uhaul location asking about my having turned it it. I told that person I'd turned it in on Monday and they said it had not been checked in on the computer. i have photos dated 1/23/23 showing it parked at the assigned return location. I havef been improperly charged for an extra day.
John F.I recieved amazing customer service and the whole process went smoothly. Definitely would rent from there again.
James C.The staff at this location, especially Steve, were delightful, knowledgeable, and extremely helpful. They made the experience easy and fun. I will highly recommend this location to others.
Lawrence B.Steve took care of all my concerns. Will definitely use that location from now on.
Jerry G.The front desk attendant made it clear she did not want to be there and was quite rude on multiple occasions.
Charlene L.The Staff is superior!
DENNIS F.There's limited parking.
LARRY D.The Staff was very friendly and helpful.
DENNIS F.The guy at MG had leaf blown the whole facility and it was perfectly clean like Disneyland.
CHRISTOPHER B.MG was quick easy and no hassle
William B.Very professional and extremely helpful.
S R.Nothing
DEBBIE P.Friendly and accommodating
Amanda C.Improve customer service when calling in to change reservations or drop off. I was on hold for over 15 minutes to speak to an agent to change drop off location. I was connected then told would be transferred to the appropriate agent, but was put back on hold to the same customer service “hold†line. I finally did speak to a very professional agent who did resolve my issue. However, when in the moving process, waiting 40 minutes total, is not acceptable and highly stressful. This is something that needs complete improvement with U-haul.
Clara C.Don't put vehicles with over 120K miles on the road for long distance moves.
Perry H.Always get treated well here.
ROBERT L.I rent trucks quite frequently and this is the only location I use because it's consistently the best.
Zach M.The same goes with this gentleman: super helpful and very polite.
Bettye A.Steven is a young, professional, extremely personable guy, and I say this after using this location a couple times. For this reason alone I would highly recommend this location, and the cleanliness of everything is a bonus.
Steve J.I have moved over 100 times in my life. I have used U-Haul for all of those moves ...except once. I made the mistake once of using" the other company "with the yellow trucks. Just because it happened to be closer. They let me down and had no truck for me on moving day never has that happened with you all and never would I use any other company again. U-Haul trucks are always modern clean and extremely well priced.
ZACH M.Best U-Haul in town
Dale R.My passenger window was very dirty from a kid or pet. The windshield also was very dirty.
LaRenda W.Caroline was very helpful.
Damian C.Only negative is that they couldn't accept returns on unused uhaul packing supplies. But they were clean, courteous and efficient.
Tim M.Caeolyn is super sweet. Its hard to find someone like her in today's workforce. Sincerely Rob.
ROBERT L.After hours drop off
Chara M.They were very helpful, showing me how to hook up my car to a tow trailer and making sure I was very comfortable. I would highly recommend this location to anyone looking for a Uhaul, the place is very clean and the staff is very friendly.
john C.Very clean location, professional and friendly help. Best place to rent a uhaul
Sue Ellen W.The trailer interior was damaged. Padded side rails on one side totally missing and damaged on other side. Had to hook the trailer up myself, the girl did not seem to know how nor strong enough to lift the tongue or adjust the safety chains that were dragging the ground. I did the adjusting. Had I not already made plans to leave out of town soon after picking up, would not have accepted the damaged trailer and wanted another but this was their only one. Lastly, took her nearly 30 minutes to process paperwork for the rental, Obviously she was poorly trained!!
GEORGE M.everything was great, efficient pick up and drop off very professional employee assisted me.
Edward M.More than 1 person at locations to help more than 1 customers
Robert A.Easy drop off
Mohammad A.Awesome I was able to keep it beyond return time as long as it's there in the morning.
Dion J.The staff was Very friendly and knowledgeable.
Charles W.See my previous statement about UHaul! This was a two part rental
Forrest R.Employee I returned to was very sweet and courteous.
David S.Wonderful staff
JOHN H.staff helping me close out was very friendly, helpful and efficient. Great experience. The only quibble I have with the online system is after providing all the information beforehand, why I am I waiting for the system to authorize me as a I wait for the entry code?
John C.The people here are amazing…fast, cheerful, helpful!
Tom G.No need to-
DANIEL B.Steve was awesome , dealt with him for few months with storage and yesterday for the truck
PATRICKJEAN S.