Directed at UHaul, not the individual site! UHaul, stop the bait-and-switch reservation system. There is a reason I chose a site to pick up and drop off. When you change that the day before it is an extreme inconvenience during already stressful time. The equipment ordered was not in the Uhaul. No one has contacted me since then to adjust my invoice. I find it convenient that you only allow customers to rate the pick up and drop off locations, not your customer service. That would be a negative number of starts.
KAREN M
Customer Reviews for Mians Forest Home
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Renting was quick and easy. The truck was very clean and the staff was professional and friendly
ANTINITA HCustomer service was nil to say the least. The worker didn't explain literally anything to me about the process , contract, rules or even cost. Brake light on. Constant seat belt bell ringing throughout. Back inside of truck smelled of pure trash/garbage. I was sent bill and cost in morning. Mileage was wrong from beginning to end. I only drove 11 miles and was charged over $50. I could continue but I think I've said more than enough. A gentleman/stranger held his hand out for the keys outside of gas station location where I dropped off truck. I refused. I went inside and worker told me to give keys to him. I did. The gentleman then got in truck and drove off without employee checking the truck and/or inspecting it. He also told me all he was to do was check the Mileage. Their beginning and ending Mileage was incorrect. They didn't even come out to check it when I went to leave at the beginning, so don't know where they got a beginning Mileage anyway. My pictures will show that. Both beginning and ending Mileage with time of both checkout and return.
VICKI E