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Bryan M
Customer Reviews for Michaels Upholstery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The shop owner was a very nice and courteous person
MICHAEL DCustomer service was Awesome!
MICHAEL GThe experience was excellent. It was quick and easy to pick up the trailer. It was in perfect working condition. The whole process was very efficient.
SCOTT KMike was very helpful. He provided a trailer after my reservation at a near by Uhaul was not available. Marty contacted Mike and they took care of me.
MICHAEL SGot very lucky i had a.remtal but was done early and I decided to drop off early. Very lucky the staff was onsite and opened the yard gate to allow me to park the trailer. Very appreciated the above and beyond customer service. Will be back Thank you
WILLIAM FNo one was there. Just dropped off
Sara WGreat experience
DONALD HGreat customer service!
DOUGLAS RIt was great no issues!
Felisha RMore availability
Oscar PNothing
Bob CI dropped the truck after hours and left the keys in a drop box. It was easy.
Barbara BYes! You were awesome! Thank you!
CARL FGreat vendor friendly service!
Brian CNothing. Michael was very kind and very knowledgeable. I would rent from him again in a minute!!
KELLIE HI wouldn’t improve anything. Michael is super friendly and Michael’s place of business is so convenient. Michael is fast at getting the rental paperwork done and keys in your hands.
RAHJAN LThe business is a dump, but the owner was very helpful.
Andrew CMichael is so accommodating and nice and easy to transact with. Very reliable.
Danny PEasy and great service
FERNANDO GThe U-Haul rep was outstanding! He was helpful in every way and I will go back to this location any time I can.
Jose dVery smooth rental process the owner is awesome, anytime I need a trailer he always has what I need. This is my go to place!
MALIESHA ANeed to be clear that if delivery time is not met exactly, you are charged for a full day.
Mike HMichael was very responsive and kind. His location was right at the bottom of the street where we were staying!
ERIC UCheck in/checkout with the app is cumbersome.
Scott EHours of operation were null and void, returned truck at 4pm to be notified they close at noon, was advised to leave truck and auto transport in driveway.
DUSTIN KWork with Google to improve their plotting of your Oak Harbor location.
MICHAEL DGreat location! Everything went smoothly.
Crissy DThis is a very worthwhile service. I would highly recommend it. Home Depot has a rental program but it is more expensive and very strict on time. I recommend U-Haul. Very easy process at a fair price.
STEVEN EMichael was the gentleman that helped me. He did such a wonderful job in helping us get the van that we needed.
FERNANDO PNo problem at all. Very nice return….
JAMES WThe location is good but he is only open until noon, which doesn't leave a whole lot of opportunity to return it if you have to get a cash refund.
Debra BThe van wasn't clean on the out side. I had to sweep the inside because it had coffee beans on the floor. The AC vent was missing from the dash. The van ran good and he AC worked. It only had 8k miles. I washed it before I returned it.
DARLENE HDidnt expect to pay 80 plus dollars for a cargo van to just drive 30 miles. That's outrageous.
Kyle WMichael, was very helpful and went above and beyond by seeking corporate approval for adding additional days and mileage to our contract due to UHaul’s inability to provide us the equipment we reserved. The overall UHaul experience with corporate regrettably was less than stellar; it is proof positive how having a near monopoly on the moving rental business allows for poor customer service.
Dennis PExcellent service! The only drawback was communication. We left a voicemail about dropping off the truck and never heard back, nor were our calls answered the next morning.
Jamie AThank you
Natalie RThis was easy, even at 64 everything was simple stupid for me. Life is good when this goal comes together. Thank you
Dan SThis is the best place to rent a U-haul. It is conveniently located 1 block away from the 101 Freeway in a safe and established business neighborhood. Mike is very pleasant, level headed and accommodating. The location is perfect for ease of hook up, and return due to the large parking lot in front of the storage yard gate. There is plenty of room for separate vehicle parking directly North of the storage lot. I would definitely come back and see Mike when we need to rent a U-haul. It is good doing business with Mike.
Ruth GSo much damage to the truck not visible at night pick up dues to extremely dark conditions for a business doing transactions at night such as these. Hard to see anything wrong with truck and didn't notice other obvious damages to truck on roof until after we picked up and were already in possession of the truck. Cab not cleaned recently, wood chips everywhere inside and at wipers or bark. Also truck felt more rough riding than any other tick I er ever experienced. It literally felt at times that the drive line wasn't engaging or that it was going to fall apart. Gas documented was actually less than what was in truck and milage over as well. Picking up on dark location made it impossible to document all damages and app and online reservation issues cause a three hour delay in pick up time of truck which really was not helpful to our already limited time frame, causing a later return than expected by us.i would only rent here again if I absolutely had no other choice.
BRADLEY MMy experience with U-Haul rental sites in Atascadero have all been good. Thoughtful and helpful customer service.
SCOTT SThe drop site is a local business with limited space however the attendant was proficient at removing the trailer with little assistance from me.
Curtis CIt’s best to schedule a rental when business is open. I had a lot of trouble using the after hours app. It kept freezing up.
Linda BNot a thing.
Katherine CEverything was fine….
ALAN FI can't provide any recommendations for improvement. The location is convenient, pick up and return was easy.
Deborah CNothing, i would not change anything!
Marty PSuperb service, Michael is awesome 👌
Ewan FThis is my favorite place to rent from. Michael is very personable, friendly, and he makes the process easy. I can’t recommend this enough so I have no recommendations for improvement. A+++
Michelle GMobile app was a little confusing when picking up, but we were able configure it out.
Jeremy CWe left phone in locked truck. Owner went out of his way to accommodate the recovery. He was also very helpful in general. I would highly recommend this Uhaul location.
Dawn NThe vehicle was in very poor condition. Michael did everything he could to get me down the road. It is UHaul that failed!! This vehicle was the only one available and 30 miles away from where I rented it. There was No Oil in the engine!! Michael put 3.5 qts in and it was still low. The gage read 0% oil life remaining. I was on a very tight schedule and had to leave that day with that equipment. I already delayed from Friday as I was told they needed time to find equipment. UHaul did very very poorly for this experience!! I am glad I made it without the engine failing! Not satisfied at all!!!!
Jonathan CTrailer latch was damaged or broken to where when we hit a speed bump trailer came off the ball with a vehicle on it damaging the trailer to where we could not jack up and had to lift by hand. Owner of shop hooked up trailer completely and when we arrived in reno after rigging trailer to make it the rest of the 6 hour drive over donner pass In snow with no trailer lights due to them sheer g wires off when came disconnected. Uhaul said they would contact us on a conclusion with all the vehicle damages and we have not heard anything and it's been a week
Trenton CThis was great!!!
jennifer five used Michaels before, just fine
Sharon CIt was a very professional experience. .
john A