Customer Reviews for Michigan Maintenance
(U-Haul Neighborhood Dealer)

891 reviews

510 N Bronson Ave   Big Rapids, MI 49307
(Hanchett Dr)

(231) 796-4061

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/2/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(231) 796-4061

510 N Bronson Ave
Big Rapids, MI 49307
(Hanchett Dr)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/2/2022 - 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Adam J. 
Rating:
5.0

Nothing that I can think of!

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Misty W. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
3.0

Customer did not leave a comment.

mark R. 
Rating:
2.0

I would not recommend the truck transmission kept slipping. I had to have a 26foot one and only wanted a 20ft . Was way to big for what I wanted. Couldn't even get in driveway so had to carry stuff far distance to load. Not happy at all.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

KAREN LYNNE D. 
Rating:
3.0

The battery was dead upon arrival. The transmission shifts erratically and harsh. I only drove it 24 miles and I would have been scared to drive it a longer distance due to the way that the transmission acted.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Had no problems. Everything went smoothly.

JOHN H. 
Rating:
5.0

Everything worked out well.

William K. 
Rating:
2.0

I was shocked to see a maintenance charge on my credit card without any communication to me even though I asked if everything was all good to go. It is a small site . Maybe the guy needs the money. I felt and still do feel taken advantage of as it was in my opinion clean . He never even opened it while I was there. Not a very good way to do business.

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

AARON W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

JOE S. 
Rating:
5.0

Customer did not leave a comment.

Promodh J. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
4.0

Had a minor issue with the gas level after returning the van but it was quickly and positively resolved

Eric H. 
Rating:
4.0

Charging $20 to drop off before it's due back but after hours is ridiculous!

Jeanine M. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Fast and friendly with clean excellent equipment.

JEFF O. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
5.0

Customer did not leave a comment.

Marla K. 
Rating:
5.0

Thank you!

FREDERICK MANN G. 
Rating:
4.0

Be a little clearer about drop off times on the other end. Be better about scheduling help services as well as I was charged an extra 100 dollars because of a scheduling conflict between Uhaul and the movers.

Bobbie S. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Excellent customer service!

Joseph D. 
Rating:
4.0

All I did was drop off the truck and put the keys in a box.

Kent G. 
Rating:
5.0

Make certain charges are correct.

Marge S. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
2.0

The office was dumpy and the people weren't professional or knowledgeable about their own policy.

JEFFREY SCOTT H. 
Rating:
2.0

Have truck ready with ordered equipment and correct millage and pictures of truck renting

ROY DEAN L. 
Rating:
3.0

Easy access bc in an industrial area w good roads yet easy access to main route to leave area Staff easy to work w and very good on helping getting in and out

FREDERIC FRANK C. 
Rating:
5.0

After hours return was a bit complicated.

MARY TABATHA A. 
Rating:
3.0

Customer did not leave a comment.

IGNATIUS ANDREW K. 
Rating:
4.0

Everything was fine.

LORI LEE V. 
Rating:
1.0

Location is run down, dirty, and cluttered. The online check in process should be explained to customers throughly because if not it's time consuming to backtack to get the ateps and impossible to move forward if not. I had that issue!!!!

SHEMIKA DARLENE V. 
Rating:
4.0

Customer did not leave a comment.

MIRANDA S. 
Rating:
5.0

Everything went smoothly!! No problems here !!!!

Darryl S. 
Rating:
5.0

Customer did not leave a comment.

Ron L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT IRVIN T. 
Rating:
3.0

Inside of cab and Body was clean, But the windows where dirty to the point I had to pull into a station and clean all windows.

Dennis G. 
Rating:
5.0

Super fast and friendly

ROBERT HENRY H. 
Rating:
3.0

Self checkout was difficult because I did not receive a code number through my email so that I could properly check truck back in. I watched the video but was not able to complete the process. I left the key in the box, made sure i parked properly, and made sure fuel level was more than adequate. Was disappointed in the check in process.

GREGORY ALLEN W. 
Rating:
4.0

Customer did not leave a comment.

LORINDA MARIE B. 
Rating:
2.0

9.5 mpg on a 15 ft U-Haul? My 2000 37 ft V-10 RV gets 14 mpg! 168 dollars to go less than 450 miles! I will never recommend or use U-Haul ever again! I reported this last week and asked for a reply from a CSR and haven't received anything as of yet, so that says to me that my business doesn't matter. Would love to receive a call back or at least some sort of communication but I won't hold my breath.

Jeffery M. 
Rating:
2.0

Truck was clean, But wasrunning bad ( engine exhaust leak, running bad)

Dennis G. 
Rating:
3.0

Customer did not leave a comment.

DAN T. 
Rating:
5.0

Very professional staff.

Douglas B. 
Rating:
4.0

Have a small dedicated office space separate from the warehouse. It was by no means a problem to me. Just think it would look nicer to some other customers to have a separation of office and warehouse area.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

JASON THOMAS K. 
Rating:
3.0

Customer did not leave a comment.

MARY B. 
Rating:
2.0

The guy called day before my res and pushed pick up back from 10am to 10:30. I arrived at 10:35, sign on the door said he'd be back at 11. He finally got there about 11:10, no apologies offered. Trailer was not swept out and had a pile of wadded up blankets in it that I did not order. I have rented dozens of trucks and trailers, never had an issue. I was NOT impressed by this guy.

Shari P. 
Rating:
5.0

Customer did not leave a comment.

JADA S. 
Rating:
5.0

Customer did not leave a comment.

Ben T. 
Rating:
5.0

Customer did not leave a comment.

Kathryn L. 
Rating:
4.0

Customer did not leave a comment.

JOEL WINSTON H. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND U. 
Rating:
5.0

Customer did not leave a comment.

JANE HARRIET P. 
Rating:
5.0

Great service

EDWARD ALLEN C. 
Rating:
4.0

Customer did not leave a comment.

WARREN DOUGLAS T. 
Rating:
1.0

We got paper work to return the equipment at a certain time and date but was being harassed to have it return by a different time. If not, there were going to be legal issues amd cops would be called out for stolen equipment

Ronda B. 
Rating:
5.0

was easy to use the app to reserve, checked in before I arrived online, just had to sign paperwork when I got there and was off.

Peter C. 
Rating:
5.0

Professional all the way! Very accommodating. Would definitely be using again.

MARLIN R. 
Rating:
3.0

Compared to the U-Haul center on Lakewood in Holland Michigan, this office a bit outdated….. but the service and equipment is what I came for and was very pleased as a whole

FREDERIC FRANK C. 
Rating:
3.0

Did an after hours drop off. Wish there would have been better lighting in the lot.

Rebecca D. 
Rating:
3.0

Customer did not leave a comment.

BOBBY M. 
Rating:
3.0

Customer did not leave a comment.

BARBARA W. 
Rating:
3.0

i would never recommend u haul to anyone! My reservation meant nohting had to drive 75 miles each way to get trailer i reserved weeks earlier, Your web site wouldn't work to return the trailer and a week later i get a text and e mail saying that i hadn't returned it. Glad i documetned who i spoke to at U haul!

DANIEL PAUL S. 
Rating:
5.0

Customer did not leave a comment.

TERENCE RAY K. 
Rating:
4.0

Customer did not leave a comment.

HERBERT ARTHUR M. 
Rating:
5.0

Thank you

Jerry K. 
Rating:
5.0

I couldn't figure out how to do a self check in when I dropped off the truck on Sunday so I could save $20. I had created an account after I made my reservation and it didn't have anything in my account when I went to self check it in.

STEVEN RONALD N. 
Rating:
3.0

Trailer I used was badly damaged before I used it. The fender walls were cracked. .broke up....the brackets used rusted an hard to use due rust...I suggested to the site owner u may want to retire this car hauler an get repairs done before used again. I took before pics I used it. It did job but thank God only had go like 40miles when used it.

HOLLY DORIS S. 
Rating:
5.0

My only concern is that there is a For Sale sign on the property. It would be a loss to the city to lose this commercial business. The customer service for my rental van was excellent! The van was a low-mileage, clean vehicle.

Susan B. 
Rating:
3.0

Customer did not leave a comment.

Kathy P. 
Rating:
4.0

Handled well. Was informative and helpful. Keep that up.

DAVID JOHN T. 
Rating:
5.0

Ed does an outstanding job of helping in all aspects of the process. I would highly recommend Ed's location for anyone needing a uhaul piece of equipment.

BRUCE WILLIAM C. 
Rating:
2.0

Customer did not leave a comment.

MARC WALLACE W. 
Rating:
5.0

Customer did not leave a comment.

TIFFANI A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH PAUL W. 
Rating:
1.0

My experience was a nightmare. I was told I only needed to add a conversion for a two inch ball. After 10 days, they still were waiting for a nut and our time to move had come. We decided to use a different car, the hitch did not come in and wouldn't come for another 2 weeks but had been charged to credit card. We went back to original car but still no nut AND they had forgotten I should have a lightings harness. Couldn't get from Uhaul so they ordered from a local auto store. Finally got new hitch assembly at a higher cost and had installed after 6 hrs. Then found out the higher cost of trailer as they hadn't really quoted a price though I had told him what I thought the price would be as I had looked on line but he said I must have been mistaken. At this point we were desperate to get moved as we had interviews to get to. Moving is hard enough with out the uncertain times lines for hitches and not knowing parts I needed. Once had correct hitch and trailer attached we got moved and the return was easy. I still am not sure the final cost of hitch, harness and ball.

JILL G. 
Rating:
3.0

Customer did not leave a comment.

HALLIE ERIN S. 
Rating:
4.0

Customer did not leave a comment.

Renee G. 
Rating:
5.0

Great service and great product!

jeremy H. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

GARY LEE K. 
Rating:
1.0

Customer did not leave a comment.

Mosella H. 
Rating:
4.0

Customer did not leave a comment.

GARY JAMES D. 
Rating:
2.0

Seemed dirty and everything was all over the place. If the trucks weren't outside, I wouldn't have known it was a business

Jacquelyn F. 
Rating:
1.0

The facility itself was filthy. I've seen junk yards look better than this. The gentlemen was nice enough. Very knowledgeable and helpful. Although...I was promised my refund by Monday when the truck was dropped off Sunday. Unfortunately, the transaction wasn't closed out and refund issued until Thursday making us have to wait up to 3-5 more business days to receive the remainder due to us.

SAMUEL ALLEN C. 
Rating:
4.0

Customer did not leave a comment.

Gary H. 
Rating:
3.0

I returned the truck at 10:55 am and my e-mail receipt said I returned it at 11:38am. I had made a special effort to not be late to my 11:00 am time.

Sam J. 
Rating:
5.0

Great experience — I have used this location several times since moving to Big Rapids and I will use it again soon.

Mark L. 
No reviews have been submitted for this location.

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