Customer Reviews for Michigan Maintenance
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Michigan Maintenance
JEFF O. on
Keep on, Keepin' on!
anne l. on
I will use this service again, however, my first experience was very confusing and frustrating. When I made my reservation, I also reserved a hand cart, which I did not get. I was told all the info I would need would be in an email. The only thing in the email was a registration to save time when i arrived to pick up my van. I received a phone call in the morning asking if I could pick up an hour later due to someone not being able to meet me at 1230. I showed up at 130 and no one was there. When I called they said to check my email that the instructions were in there. I assured them I did not receive any instructions on how to pick up without someone being there. I also reminded them that someone called me and said someone would be at the location to meet me. Long story short, I had to download the app and go thru the necessary steps, which wasn't difficult, but by this time I was very frustrated.
JEFF O. on
fast and friendly service with first rate equipment
Jody J. on
Only after 30 minutes of driving truck rear tire blow out on truck. Then had to wait quite a long time on the shoulder of expressway to get tires replaced. Truck had service engine light on. Overall not great experience though employee at drop off site gave me managers phone number saying he is a great guy and sure that he would make things right. Time will tell.
Bruce M. on
Fine establishment to do business with.
ROBERT G. on
Quick
Armaan G. on
The first location I went to was TERRIBLE! They said they couldn't rent to me due to my international licence, even though I've rented from U-Haul multiple times with that licence without a problem. Ed at Michigan Maintenance is awesome! Very fast and kind.
Tom A. on
Just simply a bad location; not enough room for U-haul. Unattractive. But personnel helpful.
JOHN H. on
Didn't think ED real knew what was going on! charged me 75.00 for a 6x12 trailer when it should have been only 60.001 was not a very tidy place inside! Please remember 1 thing and that is you are asking me for my comments, and I didn't complain first! You are asking me!
carol q. on
I recommend you check other local U-Hauls for better pricing; this one charges 99cents a mile in addition to flat rate. The parking lot was a sheet of ice and very dangerous for skating to drop box and back to vehicle. I put more gas in the rental than I used and returned it w more gas, yet, I was charged for not refueling. There are better U-Haul locations locally that don’t over charge, have clear & safe lots, and keep their places of business clean and neat (yes, the office was full of boxes of thrift store type boxed items).
Troy R. on
Please see notes from my recent phone call to Uhal regarding my experience
william a. on
I realize it is winter in Michigan but after keeping in touch with the operator of my arrival. The transport was behind 3 trucks that had to be moved Then it was snow and ice covered I still would rent from Uhaul in the future.
Joelynn G. on
Very nice people, loved the service!!!!!
Craig N. on
Great customer service - thanks!
KAREN F. on
Nothing
jennings j. on
Customer care was quick and easy with no hassels
EDWARD S. on
everything worked out just great equipment worked out just fine
CLAY C. on
U-Haul totally screwed up reservation. Set pickup 20 miles away in Paris rather than Big Rapids where I requested pickup. Ended up with 15 foot truck instead of 26 foot as requested. Had so make two trips instead of one to complete move.
Dennis T. on
Friendly Service
Lucy J. on
Nothing
MARY F. on
Great customer service!
Julia C. on
The man who waited on is was awesome! It was fast and easy. My only complaint is that the price I was quoted online when I reserved it wasn't the price I was charged. I just thought that was odd.
Rose S. on
Great experience. Thank you
MARK B. on
just more detail that comes with the rental unit
SHARON L. on
Ed Skodak was very very uninviting. His office was dirty. I tried to talk to him, he acted like he couldn’t be bothered. I tried to show him my paperwork, he said he didn’t need to see it. I filled the tank 1/2 way and it wasn’t due but 3/8 full. I cleaned the U-Haul, folded all 12 blankets, and dropped It off on 10/22 and it wasn’t due back till 10/24 at 4:00 pm. He charged my credit card $82 without my authorization today for and extra day and for it being dirty. I called him about it and he Is giving me a hard time. I want him audited and investigated for fraudulent charges against me and however many others he may have done this to. I want to be called from someone higher up.
Mark W. on
The cab of the truck I rented smelled like rotting fish.
Jim R. on
The app is large, slow, and buggy. Took 10 minutes for it to recognize my location.
Darenda M. on
The location was closed. Was just a drop spot.Since there is not any other spot for further comment I will enter it here. My over all experience was Bad. I spent 3 days talking to people at different locations. Still had to go out of my way. After reserving on line 4 months before. I would not recommend Uhaul to anyone.
MATTHEW S. on
Service was excellent. The employees were extremely polite, even when customers weren't.
Vance H. on
The office is a mess. Looks like a scene from a hoarders program.
James A. on
Everyone needs to use your phone app to check in and check out. So easy to do and your out using the truck as soon as your done. A few quick steps and your one your way. No waiting in line. Amazing
Brian H. on
The location is a mess!!!! Could not even pull equipment into there lot!! And They Want to scam me for extra money for cleaning and a extra day. When the extra day was agreed to in advance. And I have pictures to show the equipment was returned clean!!!
AMANDA L. on
I was overcharged.
Rick B. on
The drop off was so fast and easy, I didn't even know my commitment was complete. It took less than 2 minutes. The gentleman who took care of me was very nice and was a pleasure to deal with. Rick
matt M. on
The truck was clean and ran well. Service was great.
RICK S. on
Messy but efficent
DON B. on
extremely poor office conditions, bill printed a used piece of paper
Leanna S. on
I was charged a $15 cleaning fee for a truck that wasn't dirty. I have pictures to prove it. I was also charged for the moving insurance even though I chose to opt out during my reservation. So I was charged an extra $30 dollars for no reason. I would never recommend this location to anyone.
Dan T. on
The only thing that i noted were the windshield wipers were in need of replacement. Not a complaint just something that may want to be added to a check list for vehicles going on long distance moves