Customer Reviews for Michigan Maintenance
(U-Haul Neighborhood Dealer)

809 reviews

510 N Bronson Ave   Big Rapids, MI 49307
(Hanchett Dr)

(231) 796-4061

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(231) 796-4061

510 N Bronson Ave
Big Rapids, MI 49307
(Hanchett Dr)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Handled well. Was informative and helpful. Keep that up.

DAVID JOHN T. 
Rating:
5.0

Ed does an outstanding job of helping in all aspects of the process. I would highly recommend Ed's location for anyone needing a uhaul piece of equipment.

BRUCE WILLIAM C. 
Rating:
2.0

Customer did not leave a comment.

MARC WALLACE W. 
Rating:
5.0

Customer did not leave a comment.

TIFFANI A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH PAUL W. 
Rating:
1.0

My experience was a nightmare. I was told I only needed to add a conversion for a two inch ball. After 10 days, they still were waiting for a nut and our time to move had come. We decided to use a different car, the hitch did not come in and wouldn't come for another 2 weeks but had been charged to credit card. We went back to original car but still no nut AND they had forgotten I should have a lightings harness. Couldn't get from Uhaul so they ordered from a local auto store. Finally got new hitch assembly at a higher cost and had installed after 6 hrs. Then found out the higher cost of trailer as they hadn't really quoted a price though I had told him what I thought the price would be as I had looked on line but he said I must have been mistaken. At this point we were desperate to get moved as we had interviews to get to. Moving is hard enough with out the uncertain times lines for hitches and not knowing parts I needed. Once had correct hitch and trailer attached we got moved and the return was easy. I still am not sure the final cost of hitch, harness and ball.

JILL G. 
Rating:
3.0

Customer did not leave a comment.

HALLIE ERIN S. 
Rating:
4.0

Customer did not leave a comment.

Renee G. 
Rating:
5.0

Great service and great product!

jeremy H. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

GARY LEE K. 
Rating:
1.0

Customer did not leave a comment.

Mosella H. 
Rating:
4.0

Customer did not leave a comment.

GARY JAMES D. 
Rating:
2.0

Seemed dirty and everything was all over the place. If the trucks weren't outside, I wouldn't have known it was a business

Jacquelyn F. 
Rating:
1.0

The facility itself was filthy. I've seen junk yards look better than this. The gentlemen was nice enough. Very knowledgeable and helpful. Although...I was promised my refund by Monday when the truck was dropped off Sunday. Unfortunately, the transaction wasn't closed out and refund issued until Thursday making us have to wait up to 3-5 more business days to receive the remainder due to us.

SAMUEL ALLEN C. 
Rating:
4.0

Customer did not leave a comment.

Gary H. 
Rating:
3.0

I returned the truck at 10:55 am and my e-mail receipt said I returned it at 11:38am. I had made a special effort to not be late to my 11:00 am time.

Sam J. 
Rating:
5.0

Great experience — I have used this location several times since moving to Big Rapids and I will use it again soon.

Mark L. 
Rating:
5.0

The floor had foot prints from mud.

CHAD RONALD B. 
Rating:
3.0

Customer did not leave a comment.

ANGELA MARIE B. 
Rating:
2.0

Picked up the truck, it had a flat tire, gas gauge wasn't accurate, the A/C didn't work, 0% oil life, and then I had to drive cross country in it. Safe to say I'll never use uhaul again.

Heather A. 
Rating:
3.0

Customer did not leave a comment.

Anthony H. 
Rating:
3.0

I reserved the equipment on-line. The website directed me to this location. On my way there, I was surprised to see the store so soon. I went into the store and the owner said he had the equipment I needed. I replied "I should say so since I reserved it on-line. He checked and had no record. I checked my confirmation and it was a store 20 miles further down the road. Your website needs to include all available equipment that is closest to my location. I wasted a lot of time and fuel needlessly.

STEVEN EDWARD J. 
Rating:
5.0

Customer did not leave a comment.

GAILLYNN W. 
Rating:
5.0

Was friendly and helpful. Vehicle was ready to go and it was easy using the link to check the vehicle back in after hours.

KRISTIE MARIE E. 
Rating:
5.0

Customer did not leave a comment.

VICKY LYNN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WALTER S. 
Rating:
1.0

I drove straight through from Crossett, Ark to Big Rapids, Mi on 07-15-21. I dropped the trailer off on Friday 07-16-21 and was assisted by employee who was moving a truck in lot. Now I have received a late fee claim showing the the return was not recorded until 07-19-21 at 1:47 pm, about 2 hours and 20 minutes after the 5 days was up. I got home too late to call tonight, but definitely will tomorrow.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

KAREN JANE S. 
Rating:
5.0

The truck was maintained mechanically, however, the truck needed to be washed. The staff was friendly and helpful!

MICHAEL G. 
Rating:
4.0

Only problem was internet truck was different than actual truck so unable to put odometer reading into app.

Catherine B. 
Rating:
3.0

No personal contact drop off only

CHRISTINE P. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY AARON K. 
Rating:
5.0

Customer did not leave a comment.

thomas L. 
Rating:
5.0

Customer did not leave a comment.

Deborah A. 
Rating:
5.0

Gas gauge wouldn't respond when trying to fill up gas to half tank. Waited and waited and ended up over filling vehicle to 3/4 tank.. malfunctioning/delayed has gauge Also, drop off location experience wasnt well. Wouldn't let me check out after hours online or my app. Was trying to check out myself to avoid $20 check out fee. Wouldn't work for me, cost me additional money. Not happy about that either. Not user friendly check out after hours process.

DARRELL PAUL B. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Nothing, it was perfect.

Mark P. 
Rating:
5.0

Mileage was reported incorrectly before I started, and the app wouldn't let me change it. Store was closed at the time of rental, so I submitted a request to change it after the fact.

Lukas S. 
Rating:
3.0

Good drop off location. Quick service and friendly staff.

Jeffrey C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL STANLEY R. 
Rating:
4.0

Very informative, smooth process.

CYNTHIA T. 
Rating:
5.0

Customer did not leave a comment.

Darcy S. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

LINDSEY BRADSHAW J. 
Rating:
5.0

Very easy location, quick drop off very friendly personal

JACK LEONARD D. 
Rating:
5.0

Customer did not leave a comment.

JAMES MATTHEW A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE W. 
Rating:
3.0

Clean up the business office. Complete cluttered mess! Outside looks great!

DOUGLAS LYNN O. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

JOHN RENGO M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL ALAN S. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
3.0

Customer did not leave a comment.

Nawar Z. 
Rating:
3.0

Very chaotic. Printed my receipt off of used paper. Had customer information from a 2012 transaction. Office area is a mess with junk for sale. Couldn't find my reservation when checking in.

ROBERT LEE D. 
Rating:
2.0

Make sure the wiring on the trailers are checked and working before they rent them out to customers.

LORI ANN E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY LYNN W. 
Rating:
5.0

Customer did not leave a comment.

DANH F. 
Rating:
4.0

Customer did not leave a comment.

DEMARCO DARNELL C. 
Rating:
5.0

Awesome service

Donna Y. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

JAMES WALLACE S. 
Rating:
1.0

The gentleman was very nice. The location is not convenient at all to main roads. The facility itself is clearly in need of help. The clerks desk was a cluttered mess, his credit card machine did not function and the room was filled with books, movies, machines all for sale. You need to see it to believe it.

Peter K. 
Rating:
1.0

Over charged

DOUGLAS WORTH M. 
Rating:
4.0

The return after hours was terrible, could not get uHaul corporate site to find my location to show trailer was returned to same site as picked up. After more than an hour I just took more photos in return yard & left.

Darwin M. 
Rating:
4.0

I came here believing I was renting a trailer for what I thought was at lesst a 12hr rental..rented it at 4pm and had it back early this morning and get charged an extra 20 dollars because I didn't have it back at 7 pm last night..Bullshit on that

JAMES DEWEY-WALT B. 
Rating:
1.0

I was overcharged for a "cleaning fee". I hauled one blanket and one tabletop on the blanket. And yet was charged this fee. Ridiculous.

KELLYHEATHER Q. 
Rating:
4.0

Customer did not leave a comment.

MELODY S. 
Rating:
4.0

Customer did not leave a comment.

Gareth T. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Guy was very helpful.

ROBERT WILLIAM D. 
Rating:
5.0

ED FOR PRESIDENT !

SHAUN MICHAEL S. 
Rating:
5.0

The man who helped me was very helpful.

GAILLYNN W. 
Rating:
5.0

Excellent service, friendly, helpful.

KERRIE ANN D. 
Rating:
3.0

Customer did not leave a comment.

Rachael F. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE PATRIC M. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE MAE W. 
Rating:
5.0

Ed, the worker/proprietor, was very helpful and efficient.

LAWRENCE H B. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY NICOLE M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER SHAW B. 
Rating:
3.0

The check in through website was a terrible experience. Needs work

JAMES LAWRENCE B. 
Rating:
5.0

Customer did not leave a comment.

THERESA B. 
Rating:
5.0

every thing was fine

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
3.0

Customer did not leave a comment.

CRAIG JAMES V. 
Rating:
3.0

Show on the app how many trucks are at the location. This location was full of trucks and then I was blocked in.

Anjelica P. 
Rating:
4.0

Customer did not leave a comment.

DAVIDGORDON D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

nothing to improve, all was great

Jesse D. 
Rating:
4.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

SHARON KAY E. 
Rating:
4.0

Customer did not leave a comment.

HAROLD WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
4.0

Open weekends for vehicle pickup.

Frederick P. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH ANN S. 
Rating:
5.0

Customer did not leave a comment.

JUDYRAE L. 
Rating:
5.0

Customer did not leave a comment.

DANETTE JOY B. 
Rating:
5.0

Customer did not leave a comment.

Shane G. 
No reviews have been submitted for this location.

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