Everything was excellent and your staff was absolutely respectful
Renee S.
Customer Reviews for Michigan Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Oil engine light keeps coming on
Jeffrey S.The Customer representative was friendly, helpful and professional.
JONETTA MARIA C.No improvement necessary
Regina M.Customer service here was Excellent.
tyrand G.The service was great and the employees were very nice and professional! Would recommend them to anyone.
Shannon H.The Representative was so nice and professional and efficient in his handling of the rental no improvement bc needed
Carolyn F.Everything went smooth, staff was very knowledgeable and helpful.
FELICIA ANN J.Be professional; don't invite friends to your Business and laugh and enjoy one another's company while leaving Customers -paying customers- in your waiting area for 35 minutes. Treat the people that provide your living like they are important.
Robert W.Great and efficient service. The truck and supplies were all available and on time. It was the coldest day of the year, so it was nice to be able to have a warm truck to rent. Thank you U-Haul. Cynthia
Cynthia A.Don't over charge customers so their bank account won't be overdrawn due to negligence and NOT CHECKING ALL PRICES AND FEES, MILEAGE AND DAYS RENTED BEFORE CHARGING THE CUSTOMERS CARD TOO MUCH AND NOT RECTIFYING THE SITUATION WITH SOME TYPE OF DISCOUNT!
LaToya C.Just keep doing what u guys are doing good work and kindness and respect etc.
deborah R.Pay attention when the customer is speaking and telling you exactly what they want. I was overcharged for a rental truck and head to contact the office twice to resolve my issue.
Sabrina C.Prices for rental was okay. The only issue I have. Is vehicle not having gas already. A customer shouldn't have to rent the truck equipment and put gas in those vehicles. At least the company should make sure the tank is on full or half before given to a customer. Customer already have alot on there plate.
Barbara B.I returned the uhual same day within 7 hours and with more gas and uhual tries to charge me for a 8 day late fee. Not to mention the truck did not arrive on time or with the amount of gas it was suppose to have upon pick up poor customer service and a major inconvenience!
stephen W.The staff was courteous and helpful!
april R.Quick and easy process all the way around.
Queen M.Just keep doing what you're doing!!
DARYL L.I used the app to check in and return the truck. That was a nightmare. The many photos needed, the rejected photos, oh my goodness. I won't be doing that again. I wasted half an hour trying to get the truck. And, no one could help me once I started the express check-in process. I was on my own.
Gregory S.I hate to say it but we are actually becoming big fans of the self check out and self check in in this case but yes picking up the vehicle and returning it Went much smoother
Felicia S.Todd, the gentleman that checked us in, was very friendly and helpful! Very pleasant start to a stressful day of moving. The truck was clean and worked great.
CYNTHIA A.Uhaul didn't have my truck (that I requested a month before) in stock at my location, so I had to drive about 10 miles away to get it, which ultimately put me over the allotted mileage and I had to pay $1/mile over. Don't use their contactless pickup, it is the worst. It took my half an hour to get my truck with all the steps they make you do, all the while standing in front of a storage place on 8 mile in Detroit! Not the safest place to be.
James L.Friendly and knowledgeable staff.
Lolita P.I was told counter check out and waited an hour until someone told me I have to do it automated through the app. Then driving between 45-60 the truck would shake real bad. I either had to go under the speed limit or over
Gilaad S.Michelle was very rude and wouldn't allow me to rent the the truck that was available very unprofessional
AARON T.Clean the vans
Theophilus W.The only thing is, I wastold I'd be reimbursed for early return & if gas was at level mentioned (in which extra was added!! Have not seen reimbursement & has been a couple days since return!!!
Christopher W.I was told to return the truck at half tank but when I got in the truck it was already well below half.
Jerry H.The door came off the track of the 26' trailer. Took some time to repair. Wonderful people at the location. Easy to navigate pickup and return
Joseph M.Highly recommended
JAIR M.The app is horrible. It was a difficult to pick up and drop off. It's hard to get in contact with someone, I just wouldn't recommend it.
Aceela W.Dirty wipes left in the vehicle but other than that, fantastic.
Nicole D.Location staff were very helpful and accommodating. Office/store is up a set of stairs, so a little less convenient for carrying out stacks of boxes. I used phone-based pick-up and drop-off of truck during hours when location was closed. That process was more cumbersome than expected (perhaps as first-time user of process), but it worked to get the truck when we needed it.
Steven T.Did not like that the truck I rented came at only a quarter tank of gas. Really inconvenient.
NICHOLAS PATRICK D.I was well taking care of and I really appreciate it 😊 Thank You!
SHERMAN NATHANIE H.The time it takes to log on to verify who you are before taking the vehicle and then when returning the vehicle takes away from the time you request to use the vehicle. For example, I request the use a truck for four hours. The process to pick it up took about 25 minutes via cellphone. If I return it back four hours from that point and then went through the process of doing the return on my cellphone, which took about 20 minutes, my return would have been late. Which I assume would cost me extra fees.
Terrence W.Better ran trucks
JOSEPH ANTOINE K.I think I was over charged by 50 dollars and I sent an email but I never got a response
MELAD NABEEL S.Young black man working at front desk (i cant remember his name) was great to work with. He was very timely and helpful.
ELISE MARIE S.The customer service representative was very helpful and respectful. He made my experience very pleasant in spite of the rain. I would recommend this location simply because Mike was a great representative for the Uhaul company.
ARWILDA REED S.Ty was very pleasant, professional, and knowledgeable.
SHARONDA J.The facility was locked at the time of my pick-up. My and several other customers were forced to wait for several hours while they unlocked the building. It was extremely costly and inconvenient. Additionally, when I finally received the keys the gas was near empty. However, the gentleman that I spoke with was very kind.
Joshua O.The workers were cool but I was not given clear information.
TIFFANY TIARA J.Check Engine light was on. It did not affect my move but it was concerning when starting out the move not knowing if I would have engine problems. contactless pickup and drop off was great!
Mark W.I was completely blindsided by my charges. All my charger came out to 56 dollars which is what I was charged for my rental including fees. Then I get a bill with an added $40 in my email and my account is just charged. I have never experienced this surge in cost at any other uhaul location I've ever used. I would have never chosen this location if I knew that. My vehicle was returned. Full, clean, and on time. I'm just overall dissapointed, I've made longer trips and been charged less. Not happy with the lack of communication, how do you tell me 56 dollars then charge me almost 100.
Stanley T.