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Tracey B
Customer Reviews for Michigan Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy pickup. Helpful staff. Will use this location again
JACOB LBooked for a 26” truck once arrived after being there 1 hour the lady couldnt find the keys so I have to get a smaller truck which made my move longer more trips.. the lady said she will work with me on the miles which was a lie I ended up paying triple times what was expected ….. I WILL NEVER GO HERE AGAIN
LYNDSEY LThe ladies were really friendly and helpful 😊
NAJMA AMore accurate readings on Miles, I was overcharged.. never received the information to complete the mileage update.. I expressed I went over by 2 but she stated more will never use again .. not sure why
KRYSTAL GThe people were friendly and helpful. We had trouble using the verification code, we had to put it in 5× and still couldn't. We just put the keys in the box and I had to go up there the next day. Wbich was inconvenient. Other then that it was nice.
APRIL Hthe service was excellent. the front desk people were very knowledgeable and precise. every question was answered and my requirements were correctly accessed.
TERI LPerson working the front desk was friendly and informative. Everything worked as expected.
DYLAN WThe young ladies assisting us. We're sweet and kind,had everything under control. We were in & out in no time. Always appreciated great customer service. Sincerely, Annmarie Minehart
ANNMARIE MWe’re nice to work with
KERMIT RCustomer service took care of me and made sure I had what I needed. They were kind and willing to work with me and treated me well.
SAUL JI only chose "average" because of limited experience with U-Haul, especially considering this location is also a self-storage business. The staff was perfectly pleasant, the store was neat and organized. The location wasn't super convenient, but that's more to do with how 8 Mile has grown up around what is clearly a very old building. Overall, I'm very satisfied.
DAVID LThe uhaul smelled heavily of cigarette smoke. As someone who is very sensitive to smells, it made the long drive in the truck a very unpleasant and uncomfortable experience. The customer service was great, and the truck ran well. But the internal cleanliness made for a subpar experience. Additionally, while returning the truck there were police cars and officers responding to some event at the office, which did bring into question the safety of the location.
Hannah SThe customer service was excellent I don’t think you can get better the manager was so nice and helpful
Amine KYou can keep people like Katrina who helped me and my family. Katrina’s customer service was top tier! I will always come back and recommend this location to everyone
sabrina WMake sure that the inside of the trucks smell fresh and clean .the one I had was stinky It smelt like someone needed to wash their butt . I had to stop, at the store to buy some disinfected spray. so that I could freshen it up a little bit . But other than that, everything was fine. Katrina has very good customer service. She made my experience there good. 👍
Sedeal TI appreciated the staff's understanding when the truck was returned late.
Randi DOver charged. Will never rent from u haul again! Over 300 dollars I could’ve hired a moving company! A complete rip off!
Kashada LVery pleasant and helpful will come back again Thank you
Helen KService was great with the truck was dusty and not wiped down. I immediately took my clothes off to wash after driving that dirty truck. Other than that service was great at this location!
Bianca FShe did not explain rental truck info clearly. I also was charged for equipment that I canceled. I was over charged for rental for a day more, when truck was returned the day before. I would not recommend this location.
Toni MThe location I rented from was friendly and easy to work with.
Meloneze FTruck was very dirty, not properly maintained, and customer service was mediocre at best.
joshua bGlory day. Thank you for all you do. I look forward to y’all being successful when I open up shop Muscles In Motion Systems LLC… home life center.
Coach MFragrance/scent neutralizing of the cabin of vehicle.
Wendy H,,99 cent a mile is too high. I consider this a rip off. Over priced u haul rate. I will warn everyone if using this brand about the extremely high rate
joann bLocation was great, people were awesome - have some issues with Uhaul the company if they'd like to reach out.
Syed SEverything was excellent and your staff was absolutely respectful
Renee SOil engine light keeps coming on
Jeffrey SThe Customer representative was friendly, helpful and professional.
JONETTA MNo improvement necessary
Regina MCustomer service here was Excellent.
tyrand GThe service was great and the employees were very nice and professional! Would recommend them to anyone.
Shannon HThe Representative was so nice and professional and efficient in his handling of the rental no improvement bc needed
Carolyn FEverything went smooth, staff was very knowledgeable and helpful.
FELICIA ABe professional; don't invite friends to your Business and laugh and enjoy one another's company while leaving Customers -paying customers- in your waiting area for 35 minutes. Treat the people that provide your living like they are important.
Robert WGreat and efficient service. The truck and supplies were all available and on time. It was the coldest day of the year, so it was nice to be able to have a warm truck to rent. Thank you U-Haul. Cynthia
Cynthia ADon’t over charge customers so their bank account won’t be overdrawn due to negligence and NOT CHECKING ALL PRICES AND FEES, MILEAGE AND DAYS RENTED BEFORE CHARGING THE CUSTOMERS CARD TOO MUCH AND NOT RECTIFYING THE SITUATION WITH SOME TYPE OF DISCOUNT!
LaToya CJust keep doing what u guys are doing good work and kindness and respect etc.
deborah rPay attention when the customer is speaking and telling you exactly what they want. I was overcharged for a rental truck and head to contact the office twice to resolve my issue.
Sabrina CPrices for rental was okay. The only issue I have. Is vehicle not having gas already. A customer shouldn't have to rent the truck equipment and put gas in those vehicles. At least the company should make sure the tank is on full or half before given to a customer. Customer already have alot on there plate.
Barbara BI returned the uhual same day within 7 hours and with more gas and uhual tries to charge me for a 8 day late fee. Not to mention the truck did not arrive on time or with the amount of gas it was suppose to have upon pick up poor customer service and a major inconvenience!
stephen w