Over charged. Will never rent from u haul again! Over 300 dollars I could’ve hired a moving company! A complete rip off!
Kashada L
Customer Reviews for Michigan Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very pleasant and helpful will come back again Thank you
Helen KService was great with the truck was dusty and not wiped down. I immediately took my clothes off to wash after driving that dirty truck. Other than that service was great at this location!
Bianca FShe did not explain rental truck info clearly. I also was charged for equipment that I canceled. I was over charged for rental for a day more, when truck was returned the day before. I would not recommend this location.
Toni MThe location I rented from was friendly and easy to work with.
Meloneze FTruck was very dirty, not properly maintained, and customer service was mediocre at best.
joshua bGlory day. Thank you for all you do. I look forward to y’all being successful when I open up shop Muscles In Motion Systems LLC… home life center.
Coach MFragrance/scent neutralizing of the cabin of vehicle.
Wendy H,,99 cent a mile is too high. I consider this a rip off. Over priced u haul rate. I will warn everyone if using this brand about the extremely high rate
joann bLocation was great, people were awesome - have some issues with Uhaul the company if they'd like to reach out.
Syed SEverything was excellent and your staff was absolutely respectful
Renee SOil engine light keeps coming on
Jeffrey SThe Customer representative was friendly, helpful and professional.
JONETTA MNo improvement necessary
Regina MCustomer service here was Excellent.
tyrand GThe service was great and the employees were very nice and professional! Would recommend them to anyone.
Shannon HThe Representative was so nice and professional and efficient in his handling of the rental no improvement bc needed
Carolyn FEverything went smooth, staff was very knowledgeable and helpful.
FELICIA ABe professional; don't invite friends to your Business and laugh and enjoy one another's company while leaving Customers -paying customers- in your waiting area for 35 minutes. Treat the people that provide your living like they are important.
Robert WGreat and efficient service. The truck and supplies were all available and on time. It was the coldest day of the year, so it was nice to be able to have a warm truck to rent. Thank you U-Haul. Cynthia
Cynthia ADon’t over charge customers so their bank account won’t be overdrawn due to negligence and NOT CHECKING ALL PRICES AND FEES, MILEAGE AND DAYS RENTED BEFORE CHARGING THE CUSTOMERS CARD TOO MUCH AND NOT RECTIFYING THE SITUATION WITH SOME TYPE OF DISCOUNT!
LaToya CJust keep doing what u guys are doing good work and kindness and respect etc.
deborah rPay attention when the customer is speaking and telling you exactly what they want. I was overcharged for a rental truck and head to contact the office twice to resolve my issue.
Sabrina CPrices for rental was okay. The only issue I have. Is vehicle not having gas already. A customer shouldn't have to rent the truck equipment and put gas in those vehicles. At least the company should make sure the tank is on full or half before given to a customer. Customer already have alot on there plate.
Barbara BI returned the uhual same day within 7 hours and with more gas and uhual tries to charge me for a 8 day late fee. Not to mention the truck did not arrive on time or with the amount of gas it was suppose to have upon pick up poor customer service and a major inconvenience!
stephen wThe staff was courteous and helpful!
april rQuick and easy process all the way around.
Queen MJust keep doing what you’re doing!!
DARYL LI used the app to check in and return the truck. That was a nightmare. The many photos needed, the rejected photos, oh my goodness. I won't be doing that again. I wasted half an hour trying to get the truck. And, no one could help me once I started the express check-in process. I was on my own.
Gregory SI hate to say it but we are actually becoming big fans of the self check out and self check in in this case but yes picking up the vehicle and returning it Went much smoother
Felicia STodd, the gentleman that checked us in, was very friendly and helpful! Very pleasant start to a stressful day of moving. The truck was clean and worked great.
CYNTHIA AUhaul didn’t have my truck (that I requested a month before) in stock at my location, so I had to drive about 10 miles away to get it, which ultimately put me over the allotted mileage and I had to pay $1/mile over. Don’t use their contactless pickup, it is the worst. It took my half an hour to get my truck with all the steps they make you do, all the while standing in front of a storage place on 8 mile in Detroit! Not the safest place to be.
James LFriendly and knowledgeable staff.
Lolita PI was told counter check out and waited an hour until someone told me I have to do it automated through the app. Then driving between 45-60 the truck would shake real bad. I either had to go under the speed limit or over
Gilaad SMichelle was very rude and wouldn’t allow me to rent the the truck that was available very unprofessional
AARON TClean the vans
Theophilus WThe only thing is, I wastold I'd be reimbursed for early return & if gas was at level mentioned (in which extra was added!! Have not seen reimbursement & has been a couple days since return!!!
Christopher WI was told to return the truck at half tank but when I got in the truck it was already well below half.
Jerry HThe door came off the track of the 26’ trailer. Took some time to repair. Wonderful people at the location. Easy to navigate pickup and return
Joseph MHighly recommended
JAIR MThe app is horrible. It was a difficult to pick up and drop off. It's hard to get in contact with someone, I just wouldn't recommend it.
Aceela WDirty wipes left in the vehicle but other than that, fantastic.
Nicole D