Customer Reviews for Mid Penn Service
(U-Haul Neighborhood Dealer)

112 reviews

1909 State Rd   Duncannon, PA 17020

(717) 904-2267

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(717) 904-2267

1909 State Rd
Duncannon, PA 17020

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

I live in etters PA and needed a trailer to go to york. When I went to the uhaul that I requested to pick up at they proceeded to tell me my trailor was in DUNCANNON PA! I really needed the trailor for that day so I sucked it up and figured I would call after I was done and request to drop it off at a more convenient location, NOPE! After being on hold for hours and even being disconnected after waiting for 30 minutes I was told that I would be changed a fee of 125.00 if I were to drop it off somewhere that was convenient for me. The whole experience was so much waisted time on my end. That wasn't the location that i put down for my pickup and not only did I have to drive out of my way to get it but I was forced to do uhauls job

keith U. 
Rating:
1.0

I didn't drop the truck off they switch the trucks because there was a gas leak. They took that truck from me which I had just filled up with a full tank of gas that cost me $74.79. The truck that was given to me had a half a tank of gas in. So I paid for a full tank of gas and never got to use it. That was only a fraction of the horror that I've gone through. I'm just so done I really don't want to talk to any of you ever again but unfortunately I have too. I hope you can get your act together because this is been extremely frustrating.

Donna F. 
Rating:
3.0

Customer did not leave a comment.

JAMES H. 
Rating:
2.0

The place where we picked up the Uhaul truck was very dirty and unorganized. This was the second location we had to visit to get a truck because the first truck had been wrecked the night before and the storage company sent us to another location. The truck was not ready when we got their and had to wait on someone else to show up to give us the truck. This put us at least 3 hours behind schedule due to having to go to another location and again wait on someone to show up.

alfred K. 
Rating:
5.0

Customer did not leave a comment.

Sarina A A. 
Rating:
5.0

Customer did not leave a comment.

kim M. 
Rating:
3.0

Customer did not leave a comment.

Debra M. 
Rating:
3.0

You can have equipment ready, as reserved. We then talked with a Tom, regional manager, who presented as helping us financially, to make up for our inconvenience, but actually did not do so at all

SANDRA R. 
Rating:
2.0

Renting the truck via phone is supposed to make it convenient for the customers. In my opinion it complicated the process. Took me 45 minutes just to get the keys. The only reason for two stars is the vehicle was clean.

TIMOTHY C. 
Rating:
3.0

Customer did not leave a comment.

Kierstyn W. 
Rating:
5.0

Customer did not leave a comment.

Virginia H. 
Rating:
5.0

Customer did not leave a comment.

jess B. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Uhaul should consider Allowing 26' trucks to be picked up at This location. Never see any there. I wanted a 26' truck but had to travel out of my way to get one. Settled for a 20' truck so I could stay local and deal with the local dealer in my area.

joe M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Pete F. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
3.0

Customer did not leave a comment.

Barbara S. 
Rating:
1.0

Hitch was so rusted. After hooking up to car, trailer came off on I81 in Harriburg at 55mph. Never rent a trailer from u-haul, ever. When I called the 800 # there only concern was where is the trailer. Not if my family and I were OK. Avoid, avoid, avoid.

Ed L. 
Rating:
1.0

Damage to truck. Dangerous crossing rt 15 to retrieve key and crossing again to rental truck

Mark B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Very easy and flexible. Highly recommend.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
5.0

I'm very impressed, by your kindly and helpful service. Thank you for such a wonderful rental experience!

michiel M. 
Rating:
3.0

Customer did not leave a comment.

Bob W. 
Rating:
3.0

Customer did not leave a comment.

richard G. 
Rating:
5.0

Customer did not leave a comment.

Carol G. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
3.0

Customer did not leave a comment.

Randy T. 
Rating:
2.0

was told vehicle was in good shape. Had windshield chip, wipers were terrible, two large scratches not noted. Location very dirty.

Stan C. 
Rating:
5.0

Customer did not leave a comment.

Lucia M. 
Rating:
4.0

Customer did not leave a comment.

Carrie W. 
Rating:
3.0

Customer did not leave a comment.

Jan P. 
Rating:
3.0

The truck's roof leaked. Many of my possessions got wet/ruined. It rained all day which caused standing water in the truck from the leak.

Natalie K. 
Rating:
5.0

Customer did not leave a comment.

Al J. 
Rating:
5.0

Customer did not leave a comment.

Antoinette S. 
Rating:
3.0

Customer did not leave a comment.

Donna F. 
Rating:
2.0

The person at the desk said she would contact the manager about changing our drop off time and she never followed up with us. The end result was being charged $78 extra dollars

Josh W. 
Rating:
5.0

Customer did not leave a comment.

Jan P. 
Rating:
5.0

Customer did not leave a comment.

Gwyn S. 
Rating:
5.0

Nothing

ED C. 
Rating:
5.0

Customer did not leave a comment.

Wendy D. 
Rating:
5.0

Customer did not leave a comment.

Jan P. 
Rating:
2.0

Customer did not leave a comment.

James D. 
Rating:
4.0

Customer did not leave a comment.

Jan P. 
Rating:
5.0

Nothing

David M. 
Rating:
1.0

Rip offs!!!!

Dee S. 
Rating:
2.0

Customer did not leave a comment.

Danielle R. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

I did the return myself online being that the location was closed but it was easy to find

Rafael M. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
4.0

The U Haul representative was kind, courteous and very personable.

Louis Z. 
Rating:
5.0

Customer did not leave a comment.

BESSIE R. 
Rating:
5.0

The equipment was clean, but the exhaust was broken. The truck was the loudest vehicle I have ever driven.

JAY M. 
Rating:
5.0

Customer did not leave a comment.

chris L. 
Rating:
3.0

Customer did not leave a comment.

Eric W. 
Rating:
3.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

They stepped up because the original location did not have our truck at the designated time. As a matter of fact they were closed at 6:45 the pickup time even though they said they were opened until 7pm. They never called and when I called the next day they never returned call. This was Derry Dollar Store

Mia R. 
Rating:
5.0

Customer did not leave a comment.

jan P. 
Rating:
1.0

DO NOT GIVE FALSE INFORMATION!!

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
3.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Very Helpful and available when needed.

Cindy F. 
Rating:
4.0

Customer did not leave a comment.

Cindy T. 
Rating:
5.0

Customer did not leave a comment.

Fred G. 
Rating:
4.0

Customer did not leave a comment.

Matthew K. 
Rating:
4.0

Customer did not leave a comment.

JUNIE S. 
Rating:
5.0

Customer did not leave a comment.

robert D. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

holly K. 
Rating:
5.0

Customer did not leave a comment.

jan P. 
Rating:
3.0

Customer did not leave a comment.

Kyle W. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
3.0

inform customers of optional vs mandatory insurance coverages

CHARLES Z. 
Rating:
5.0

Wish the gas gauge was full like it should have been. It was at 3/8 of a tank and we had to fill $20 worth of gas in it

Connor R. 
Rating:
5.0

Customer did not leave a comment.

jan P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN B. 
Rating:
5.0

Customer did not leave a comment.

Cindy F. 
Rating:
3.0

Was not aware of the Uhaul GO 24/7 dropoff process. Once I knew I could drop the truck off after their business hours it was a simple process.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

I have used this location several times. They always have the equipment and paperwork ready and make the pick-up and return easy. Friendly and professional staff.

Cheryl S. 
Rating:
5.0

Great Folks !!

Cindy F. 
Rating:
1.0

We were overcharged for mileage when we drove the truck a shorter distance than originally planned. We returned the truck with gas gauge at the same level it was given to us and we were charged $23.00 extra for gas. Total of $29.50 will be disputed if it isn't refunded.

Robert D. 
Rating:
5.0

very nice and helpful folks.

Cindy F. 
Rating:
3.0

While not a huge deal to me I did, and anybody renting the larger trucks will have to walk across a very busy state route to get the truck they ordered. Only the larger trucks are across the road and while it was relatively easy to get across, I can see where this might be a problem when there is more traffic.

Michael Z. 
Rating:
3.0

Fill the tank. I've never rented a vehicle of any size before that only came with 1/4 tank of fuel. I wasted an additional $50 in fuel because I didn't know how much I would need.

Marjorie H. 
Rating:
2.0

Simply a depot, part of a service/repair business. NOT a dedicated UHaul dealer.

Ronald B. 
Rating:
3.0

Place was deserted, but also looked like a junkyard. Instructions were on box and was fine to drop.

CHRISTINE G. 
Rating:
5.0

Customer did not leave a comment.

DAN L. 
Rating:
5.0

Great folks to work with !!

Cindy F. 
Rating:
5.0

Customer did not leave a comment.

Tammy K. 
Rating:
3.0

Customer did not leave a comment.

Patty G. 
Rating:
5.0

Friendly folks, always willing to help !!!!

Cindy F. 
Rating:
5.0

Customer did not leave a comment.

HUNTER L. 
Rating:
4.0

I was a bit thrown off buy the three separate charges pending on my credit card, but it all ended ok. I was charged for items I did not receive but it was all straightened out in the end.

Ricky B. 
Rating:
3.0

Brakes were bad truck bounced all over the place and we're squeeking.

colby H. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
3.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Customer did not leave a comment.

Randolph C. 
Rating:
3.0

Customer did not leave a comment.

dan H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top