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SARAH R.
Customer Reviews for Middleburg Power Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep up the good work.
WILLIAM B.I wish if it have a USB charting out let
SAM M.Rented a car dolly from noon-4pm. Returned it same day at 2pm. The location reported that I did not turn it in until 3 days later adding $136 to my bill.
Douglas F.The truck was empty in fuel....No one hooked up the transporter for me...my friend I brought with me helped me to back correctly and hook it up.
willie A.Knowing the specific location at the facility for drop off would have been helpful (i.e. drive behind the building or park on the side of the road etc.) since the driveway is a little difficult to maneuver with such a large truck and other drivers around.
Kayla T.The lady that assisted me was awesome and so was the experience of using UHaul. Thanks
Chuck L.Love the new trucks. They drive and brake great. You have made a excellent upgrade. Keep up the great work! Thank You!
Eric B.I really don't know. Pick up and drop off was easy and convenient, the price of the truck was affordable and the reps were very considerate
Glenda B.Pave and clean up the property
Thomas W.On the website there are A LOT of extras you throw at us to buy. It would be a better customer experience to slim that down.
Christopher W.Took over 1.5 hours to rent a truck and trailer. I have never seen such a poorly run operation. They called my son on Monday telling him to bring the truck back on a one way rental. They should not be a Uhaul dealer.
David G.This location was great - had tried another one - Pro-Automotive earlier - they were closed Website said they were open and accepted my reservation - couldn't get truck with online app and was so frustrated - But this location really helped - we were in a time crunch and they were quick to respond. Highly recommend them
Darrel B.I paid to have two dollies along with my truck and didn't receive any dollies at all. When I called after we received the truck we were told that their location only had one dolly total and it was rented out until 2 days later. They still charged me for the two dollies and have not made an attempt to refund me for the items and service I did not receive.
Edgar N.Easy to find and easy to pickup. Will use again soon.
James S.Customer service very good.
Daniel E.Can't think of anything.....
ANGELO P.The check out and check in was made very easy by the agent. Thank you
Bayardo L.Closest to my address.
Wendell H.While the equipment was clean and well maintained, it was well used and beat up. The front of the left wheel fender was damaged. The yellow clearance light was out. Overall the trailer does not represent the Uhaul name which has always represented,, to me, quality and well maintained equipment.
Mark K.The app didn't work had to go in and get truck
Patrick M.Very nice folks
Richard E.Fast and friendly service
Megan P.Tenant asked me to park the vehicle in the back of a lawnmower graveyard with poor areas of driving and parking. No inspection performed.
William R.Great people to work with. Thank you!
ROBERT C.Very nice folks. Thank you!
ROBERT C.Staff here had like a junk yard and told me to find a spot and drop off the equipment. They didn't inspect or help with the drop off. Just wrote me off in the Computer as dropped off.
Brandon L.I have dropped off trailers at this location previously. Great as usual!
ROMEO A D.Smooth process, friendly service!
Dbl J Pressur H.Did not have fuel in truck but charged for full tank smelled of smoke and ash try was full
Anthony M.Didnt know where to park truck .no one was there couldn't check truck in .
Adam W.Great service. Friendly people.
Michael E.Closed and hard to park the truck for the drop off
Mason R.This rental center was well organized and followed all the rules. They operated an efficient unit.
Bobby J L.Perfect customer service!!! Thanks for inviting me in to Florida with open arms!
Warren S.It was a quik and easy to pickup and return the rental. No changes needed.
James S.Great customer service
thomas M.Refrain from phone usage while serving customers
Kevin S.Very well handled
jim L.Went to top off the tank...a very short move and stopped at $18 filling it up. I didn't have a full tank to start. Sure it is hard for the location to know this when it is given to me.
Brent A.The Uhaul sign by the road was not very obvious or visible. I had to make two u-turns before I found the location. There was nobody at the front counter at check-in. I found a worker behind the building who pointed me to the correct person, who happened to be welding some steel in the back of the yard. Again, not what I expected from Uhaul.
Brannon C.Be upfront about the prices. I got the 26 foot & was expecting to only pay $50 for truck & miles & I was charged $98!! I am very mad about this.
Gabriel R.Everything went smoothly
Gil S.Service truck
Terri Z.Nice area. Drop off box clearly visible upon entry.
Joseph W.I was very happy with my visit.
justin E.Uhaul not at location in town where we rented. No jack on front of trailer,to Harvey for lifting.
Tommy U.This man knew what he was doing He was really good at his job.
Shirley B.You need more help a stores
Elmer N.No problem
Elmer N.