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George P
Customer Reviews for Middlesex Auto Service And Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome location. Staff was very friendly and helpful!
Madison HThere were cigarette ashes all in the cup holders. I was charged for fuel despite returning the rental with more gas than it had at pick up.
Devonna DI booked a truck with furnitures pads and 2 Dollies and was charged as such - and those items weren’t in the truck - I had booked for 2 days and retuned it after less than 12 hours - terrible service and terrible experience - I am owed both money and an apology from U-Haul - very disappointed. And certainly would never recommend this location or U-Haul to any one
Nicolas MI booked near my house as truck was available, but at end time they moved my pickup to another location which was 7 mile away. so have to pay more for that
RAHUL BExcellent service
George MThe area had bad service and I had to have a friend use their phone to check out the uhaul. Luckily someone was with me because otherwise there is no alternative option if your GPS is off it will not log you are in the right place and will not offer another method to check out the vehicle. It was especially annoying because my GPS and the uhaul location services in the app said I was in the right place but the check out process kept telling me I was not.
Samantha PNo personal present
Crystal HEasy in and out. Very clean truck
Tarla G1) air conditioner did not work it broke after loading and starting the trip. 2) The moving help canceled. I ordered it through you website and no one told me before the move. It was only luck and I found out to get other help. That was the day before my move.
Herschel CHave the. Send a picture of the gas needed as soon as they get to the drip off location so they are not charged for gas after they already put gas in.
CRYSTAL HExcellent customer service from start to return
scott cThe truck worked just fine. The location was good. The app is not good. There’s too many flaws. It takes too long. I would not recommend using the app at all.
Marvin Mnothing everything went well
BRIAN W1) The sunshield holder was broken and sustained in the back with an old masking tape covered in dust . As soon I started driving and I moved the sunshield to view, the holder came off. 2) The truck was parked too close to the next truck and the passenger door could not be opened— no space. My passenger had to crawl through my door. In the back the truck was backed into a school bus and a tree, so I couldn’t examine the passenger side rear view. However, when I drove off and stopped at my next stop, I saw there an old scratch not marked with X. Not sure what to do now as I had no human contact with u-haul. 3. This whole no-contact thing was a mess. To start with, the app wouldn’t let me log in however many minutes I tried. I called customer service and When I finally was able to het in touch with the right person, it was almost 20 min later. Logging in and getting verified took another 20 minutes. I am not happy with my experience!
Dari JWindshield had something spilled all over it so I had to clean it up.
William BOur pickup time was 9:30 - no one was there until 10:15 so we had to keep informing the people to wait for us as we are running late. Then we had order 12 Furniture pads and they had none, so we also had to stop at Lowes to buy moving blankets. We got the truck with only 1/4 tank of gas which was not enough to even get us to where we were going (Cromwell to Milford) of course you got the U-Haul back with 1/2 tank of gas because it is hard to judge how much fuel this Trank will use. I do think we deserve some sort of credit.
Karen HDid not provide me with a receipt at time of checkout and when I received the email receipt, they over charged me on the number of days rented now I need to call them! If I don't receive a refund, it will be the last time I use uhaul
Daniel Bnothing . it was perfect.
Donald FNothing
Sam FThe process was so easy to pick up and drop off using the mobile check in. I was pleasantly surprised. Vehicle was clean and efficient. Very happy with the experience. Will definitely use again if needed!
Tamara RWe spoke to two employees there when we dropped off. One even called me to explain where the drop box was since she knew we were coming soon to drop off. They couldn’t have been nicer and more patient - I would recommend this location to everyone
Michelle PI had a great experience! Truck was very clean, workers were very polite and friendly, and I would come back again.
Janelle HKeep up the good work.
GZ CTotally sastfied
wail aTruck was not mechanically serviced. Problem with transmission and other issues made us concerned that we would make it the whole 836 miles.
Tami SVery friendly and efficient customer service.
David BGreat customer service. Friendly and very helpful. Will definitely recommend this location to friends. Will also continue to do business with them based upon this good experience.
TIMOTHY DI would suggest having trucks available at the locations. This is now the second time I have had to reserve a truck at a different location and one has not been available to me. Stop switching the times that we can pick up the vehicle.
TRACY Tit was a disaster. I got a call from a very nice man in the morning, the owner, I believe. He said that he had to leave, but we were all set to pick up. I sent my fiancé to get the truck, I opened the mobile app email on my phone and forwarded it to him ad had him log in, he sat there waiting for a code, but no-one was avail at the store front to give it to him, so he was waiting for quite a while and had no way to get the vehicle, and we had all our helpers waiting for us so we could move. I called the person in the shop and they very nicely called the owner for me who then gave my fiancé the code so he could get the Uhaul. He finally got the truck and he confirmed that the pictures I was sent did not show the damage to the side of truck which was substantial. However, I couldn't upload the photo that he took, at the site to the website to dispute, bc it could not confirm the gps location, so we are unsure if we'll be charged for damage we didn't do. The tires were almost bald in back and we ended up getting stuck in our yard, overall, a rough experience, but the people were very helpful at least. I just think it was not organized very well and it was very frustrating, when it should have been a click and done process.
Colin DSuper nice people. Very accommodating and friendly. Had everything ready and the truck was positioned for easy departure.
Harry SNot to automatically add insurance coverage without customer concent
BOB SThis location. We rented for 48 hours..they called me at 7:30 am and said they need the truck back an hour and a half sooner because they rented that truck for 8:30. The gas was a fraction of from the amount that was originally there. We did not have time to go put 5$ in gas in to get them the truck back early for them . So they charged me 40$ for gas. And a cleaning fee but the truck was swept out. I did that personally. And the owner was rude when the truck was returned an hour and a half early for their convenience.And they called me 2 days ago when we rented this truck and told me I worte a google from my last experience with them concerning a car repair review that bashed them and to take it down. This is totally unexcusable. I would appreciate a refund for them taking my money for this gas $40.00 and a cleaning fee...that I would have been able to put in$5.00 and they insisted that I bring the truck back before my time with it was up.. I do plan to write another review .. I'm hoping it can be a good review
Karyl SThe location was poorly marked. We had absolutely no idea it was in fact a uhaul provider. No signs in front of the building. Not one uhaul truck in the parking lot. I had to go around the side of the building (where the garbage dumpsters were) that's where I saw the key drop. Very shady part of town.
Joelle LThe u haul site and staff at the store took almost an hour to release the truck that was prepaid and rented online with everything done ahead of time online. It was a very laborious and cumbersome process that was painfully slow. A change in systems at the store and on the U haul site would be welcome.
Marla DMy truck did not have the equipment I ordered, so I would say doublecheck that. It makes a difference. I still don't know if I have to pay for it even though I didn't get it. Also, my gas was maybe off by a hair and I got charged $14.95 for the difference. I stopped twice on the way back and put in $25 and it was really close--figure out a different way to price gas issues.
Kelly RPlenty of space to drop the truck and easy to get to
george pNothing, simple and easy. Maybe a dedicated parking for uHaul trucks? Other than that I preferred this over the standard rental locations.
IAN MMy business Liability insurance covers rentals. I never get insurance from u-Haul. Curious as to why I was charged for something I did not ask for. I use u-haul 5 -6 times a month. Do you often charge people for services people do not ask for?
HUEL FThe reservation system on the web keeps asking way too many questions during checkout about if you want this or this or that. It was insane, at one point my wife closed it and thought about going somewhere else. Everything was great, just need to stop hammering on potential customers for so much stuff. Make it one section with categories and let people have easier time reserving.
William E