My business Liability insurance covers rentals. I never get insurance from u-Haul. Curious as to why I was charged for something I did not ask for. I use u-haul 5 -6 times a month. Do you often charge people for services people do not ask for?HUEL F.
Customer Reviews for Middlesex Auto Service And Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The reservation system on the web keeps asking way too many questions during checkout about if you want this or this or that. It was insane, at one point my wife closed it and thought about going somewhere else. Everything was great, just need to stop hammering on potential customers for so much stuff. Make it one section with categories and let people have easier time reserving.William E.
Customer did not leave a comment.Harrison K.
Customer did not leave a comment.Carol B.
I'm furious because I was told that I could drop it off at any location. Then proceeded to be sent to three locations in total. Making me late and going over mileageSuyoung L.
Customer did not leave a comment.WAYNE R.
Customer did not leave a comment.Timothy J D.
There was a spare tire in the back that was torn up and flat when I got into the vehicle. Besides that the vehicle was very good.Kevin C.
Customer did not leave a comment.MICHAEL B.
My card was charged when I processed the pick up of the truck. And then charged again when I dropped it off, and I didn't even receive a receipt for my transaction. (or 2 transactions since my card was hit twice). I had no one to talk to if I had any questions.Kyle M.
Nothing. Girl at counter was very knowledgeable. Multi Tasker at best. Short staffed, very busy,and still handled it like a boss. Crew outside had trailer hooked up and truck ready super quick.TYRELL R.
Person who assisted me was professional and courteous.Giuseppe P.
Customer did not leave a comment.Chad D.
You're online booking service is absolutely awful. After I get to the location and locate my truck, I am asked for -company -secondary contact -bill -passport Who the hell has their passport or a bill on them after they arrive at the U-Haul location??? So I did company and secondary address. I waited about 10 minutes outside in the hot sun waiting for verification. Nothing. So I use the support chat. "Please wait while I verify you." Another 8 minutes go by. She tells me that my contact didn't answer. I call my contact to tell him to answer the random 800 number that is calling him. I ask her to call him back. She says she needs another contact. I tell her politely that nobody is going to answer an 800 number out of the blue. She says you guys text them first and "you can always just let them know that you're using them as a contact and they'd answer." I told her I would if there was ANY INDICATION that they would be called. The site only says that they will be contacted if the equipment is late. She says "It was in an email you received when you booked." I looked, I have no email. I call someone else and let them know that they are going to get a call then give her the contact info. Instant rejection. I need yet another contact. There was not even a moment between submitting the contact and rejection. There was no possible attempt to call. After being rudely and poorly "helped" by Melissa on the chat and standing outside in the heat for nearly an hour, I said screw her and went inside to talk to someone that would be useful, not take multiple minutes in-between responses and continually lie, backtalk me, and purposefully reject my information. I proceeded to talk to the gentleman inside and explain my situation. He seemed just as puzzled as me. He enters my information and gets forced to refresh multiple times as information is being changed on someone's end (I can only assume Melissa's). He then has to call some sort of U-Haul office to get everything sorted. Then after doing all of this, he is forced to call yet another one of my contacts. I give him the first contact I used, the one I asked Melissa to call back and was told no, and of course he answers now that he's had a heads up. A 3 second phone call and I'm done. Even the man in the office said that that was all a huge waste of time. I am 21 years old. I am very, very tech competent. This online service is an absolute disgrace. How could you ask me for all this info after I am told to find my truck in the lot? Obviously your online support has dogshit for training. Melissa had no idea what the hell she was talking about. That or she is just a miserable person who wants to make everyone else suffer Overall, NEVER use U-Haul online booking. It is an absolute waste of time. Go inside, and talk to the knowledgeable people. They'll get the job done.DMITRI Y.
Rick was incredibly helpful and accommodating. He helped make a stressful day a little better. Happy with the experienceAndrew F.
Why did i get charged twice?????????!!Emily D.
Customer did not leave a comment.Patrick M.
See comments above.MARK A.