Absolutely never again. We never dealt with a person in person. No one could find my reservation even tho I had all the text and emails. The site and app never registered my reservation. Upon return it was the same. I couldn't check out and do the inspection because there was nothing to attach it to. I have videos from pick up and return. This whole entire process with thai company was so stressful and unprofessional. I use uhual often and rethinking after this experience. Completely ruined my mother's day.
Sherri E
Customer Reviews for Midgard Middle Road
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Uhaul ran and drove perfectly but the virtual experience and not having a live person to help and answer questions was a pain. Everything had to be done over your phone and took about 45 minutes to pick up and drop off the Uhaul. If the need for a Uhaul comes up again, I will only use a place that has live people on the property.
Kim WOwner is of a restaurant. When running 2 businesses at the same time ,exceptional customer service can be challenging,. This gentleman gave us prompt service and we even arrived a bit early.
PATRICIA LLady was very nice and answered all of my husband's questions.
Keith RThe lady who helped me went above and beyond. I've rented from a Muscle Shoals location and never had help installing the trailer. This lady helped me install the trailer and everything. I'll be going out of my way to rent from this location!
Jonathan WMichelle was very friendly and helpful
Deja WT
David HI had an unforeseen situation arise at the last minute at my end that could have derailed my plans. Michelle graciously stepped in without me even having to ask and she saved the day. Thank you!
ROBERT BExcellent service. Very professional. Could not ask for more.
ROBERT BBeat drop off point I’ve ever used
Billye GDrop off was super easy
Peter SKeep on, keeping on!!
Bruce SI told the person who rented to me that I had never rented a u-haul before. I was expecting to pay 29.00 and was charged 88.00 because I was going to drop off somewhere else.( didn’t know the rules) That’s OK , but I said I could return it by opening the next morning, at the original location, and she said I would get charged another 29.00 for an additional day which I thought was unreasonable because the trailer couldn’t be rented again until then anyway.
Tyler S