Customer Reviews for Midgard Naples Boat & Self Storage
(U-Haul Neighborhood Dealer)

868 reviews

5725 Collier Blvd   Naples, FL 34114

(239) 417-9255

Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(239) 417-9255

5725 Collier Blvd
Naples, FL 34114

Services at this Location:

Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SEAN COLLIN C. 
Rating:
5.0

Sandra & Will are charming and helpful.

ROCHELLE F. 
Rating:
5.0

Customer did not leave a comment.

Clarence P. 
Rating:
1.0

Absolutely the worst customer service EVER Why - when I book a trailer on line - it's not at location - they did not even look - they said no way they would have it. I asked where it would be - they made. Phone call to “sister “ location and confirmed it was available while I was standing in front of agent Went to new location - and they Said exact same thing - they do not have trailer No one tried to ask what I was putting into trailer to see if they had another would work I have never seen a company as poorly run as UHaul Unbelievable

JOHN M. 
Rating:
4.0

Sandra, the customer service representative, was excellent! She made the rental an Above Average experience. I strongly recommend renting from this place and dealing with Sandra.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER P. 
Rating:
5.0

easy to book, had what I needed, friendly, helpful and curtious

Jerry N. 
Rating:
5.0

Nothing, Sandra was great.

JEROME CLARENCE W. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN L. 
Rating:
5.0

Sandra and Samara were great. Both were very busy, but made sure to address customers when we came in. They both were very helpful. I would recommend Midgard at 5725 Collier Blvd. Naples Fl. to my friends.

Denice C. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
2.0

The truck was nice, but the office lady was not helpful. I called twice and left a message and asked for a return call about availability of a truck. She did not return either call so two days later I went there to find out why I didn't get any communication. I thought maybe they moved to a different location. She then tells me there is not a truck available for the day I wanted. I asked her why she didn't return my calls two days previous, and thinking I could have received the time and day that I wanted. She said she was busy (yea right). I will probably consider U-Haul in the future, but definitely not at this location.

Harold F. 
Rating:
5.0

Too expensive

Brittany B. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

We ordered a furniture dolly, and a dozen furniture pads, but neither were in the truck when we picked it up. It's a little hard to tell on my Bill if they were removed from the charges. A closer look at the order would improve service, so to be sure everything needed is in the truck, especially when picking up before office hours. Other than that, everything went smoothly, easily, and efficiently. I would definitely use this location again for my moving needs.

Kim P. 
Rating:
4.0

Truck turn in was quick and easy. Not their fault but I DID NOT receive a receipt emailed to me.

frank M. 
Rating:
5.0

Very nice service with the employee that helped me.

Don R. 
Rating:
3.0

Customer did not leave a comment.

Wilmon W. 
Rating:
5.0

Have Midgard Naples listed on the national U-haul website so my pickup location can find them

Ray C. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

DAVID N. 
Rating:
4.0

There were trailers and vehicles everywhere and no real good way to determine where to leave a truck. I did the best I could to get it out of the way but there was a lot of stuff in the yard and not a lot of room.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Patricia V. 
Rating:
5.0

Customer did not leave a comment.

Danny S. 
Rating:
4.0

Customer did not leave a comment.

Glen D. 
Rating:
5.0

Nothing at all.

Harry S. 
Rating:
3.0

Customer did not leave a comment.

david S. 
Rating:
4.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

Robin R. 
Rating:
5.0

THE LADY AT THIS LOCATION WAS EXTREMELY HELPFUL GREAT EMPLOYEE GARY WORLD EXOTICS INC

Gary R. 
Rating:
3.0

The hitch for my car was not secured. When I got to the return location they found that the chain wasn't properly attached.

WILLIANNE E. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
3.0

Computer system was down so couldn't finalize my contract. They did after an hour but I didn't want to leave without verification. They offered for me to take pictures and told me they have security camera.

Jena H. 
Rating:
3.0

It was evident this location does not follow simple covid practices. The van I rented had clearly not been cleaned in some time. Making it worse, the van had a terrible smell. Also of note, one of the two associates that worked there was not wearing a mask.

Tony A. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Stanley M. 
Rating:
5.0

Awesome service provided!

John R. 
Rating:
5.0

Great NEW equipment. Much better than the competition. Truck space, tie-downs and pulling power were all very good. Truck was loaded pretty good and we were pulling a mini van on a tow dolly and the truck did very well, even in the mountains. The biggest plus was the NEW equipment. Adding TPMS might be a good idea though it wasn't an issue in our case.

DAVIDDELL W. 
Rating:
1.0

Was overcharged for a U-Haul truck rental! Was promised a refund, but did not receive it. When called the store to question why, the employee admitted that he had made a big mistake, but had no idea how to correct it. Said he would need to see our bank statement in order to correct HIS error. When we refused to show him our bank statement, he said we would have to drive 20 minutes back to the store in order for him to even attempt to correct it. He said he would not discuss this on the phone with me, because I sounded too upset and he didn't feel he should have to deal with that. We were treated very rudely by this employee even though he admitted he was the one at fault. Very unprofessional and unethical! Run, don't walk away from doing business with this store! If I could give this store zero stars I would!

PHILIP C. 
Rating:
4.0

The representative was very nice Nd helpful.

Katina L. 
Rating:
5.0

Customer did not leave a comment.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

john L. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

Wadih P. 
Rating:
5.0

truck could use some TLS steering is rough

JOSEPH A. 
Rating:
5.0

The associate was supper fast, friendly and professional.

HEILYN H. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Al L. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

CURTIS W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

STOP DOING SURVEYS

JOHN M. 
Rating:
5.0

Perfect service tanks.

Natalia H. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

HAROLD S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY, SEAN S. 
Rating:
2.0

People were working out of a garage unit, neither employee wore a mask or asked if we prefer they did, Found that unit I rented was input incorrect and I was charged $138 for wrong drop off location and wrong unit number. trailer was not maintained and wheels out of alignment and made towing tough.

Scott S. 
Rating:
1.0

Very poor customer service picking up the vehicle.

Recardo W. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

The customer service people were excellent.

David M. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Very Satisfied

Joseph B. 
Rating:
5.0

I am 100 percent satisfy thank you for the excellent jobdone

Jean P. 
Rating:
5.0

very efficient and easy!!

Kiv T. 
Rating:
5.0

Customer did not leave a comment.

PAMELA S. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

This is the BEST U-haul Pick-up/Drop Off location in Naples, FL. Easy, Painless, clean and straight-forward process.

David R. 
Rating:
5.0

Jason was extremely helpful and provided exceptional guest service. We will definitely be back again!

John F. 
Rating:
5.0

Crew was very pleasant and nice

April B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Great experience keep doing what your doing. Quick and easy.

MARCOS R. 
Rating:
3.0

Unsure if the equipment was sanitized. This should be a primary condition given the current Covid-19 situation

Ramon F. 
Rating:
5.0

Make sure Josh ( I think that's his name ) is working!

JENNIFER R. 
Rating:
5.0

very fast and pleasant THANK YOU

richard Z. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

frederick B. 
Rating:
5.0

Customer did not leave a comment.

Rene D. 
Rating:
5.0

Customer did not leave a comment.

VINH L. 
Rating:
5.0

Customer did not leave a comment.

Rene D. 
Rating:
5.0

Customer did not leave a comment.

Ivan O. 
Rating:
5.0

Customer did not leave a comment.

Clark R. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Nadda

David G. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY E. 
Rating:
5.0

Customer did not leave a comment.

Denise P. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
4.0

Drop off with the truck was easy and there were no hassles or problems. The office appeared disorganized but we were able to check in quickly without difficulty

Paul K. 
Rating:
5.0

Josh Silva (Manager) always does a great job...fast and thorough. This is the best U Haul location I have ever been to.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Everything went smooth, your staff did a great job, fast and accurate.

CARL W. 
Rating:
5.0

Nice people to deal with. Will be using them again JM

Jim M. 
Rating:
5.0

Customer did not leave a comment.

BARBARA N. 
Rating:
5.0

Everyone at this location was very helpful . I will always rent there when i need a truck

Lance K. 
Rating:
5.0

Customer did not leave a comment.

Jodi Z. 
No reviews have been submitted for this location.

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