Sandra & Will are charming and helpful.ROCHELLE F.
Trailer Rental & Towing in Naples, FL at Midgard Naples Boat & Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Naples, FL 34114
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Absolutely the worst customer service EVER Why - when I book a trailer on line - it's not at location - they did not even look - they said no way they would have it. I asked where it would be - they made. Phone call to â€œsister â€œ location and confirmed it was available while I was standing in front of agent Went to new location - and they Said exact same thing - they do not have trailer No one tried to ask what I was putting into trailer to see if they had another would work I have never seen a company as poorly run as UHaul UnbelievableJOHN M.
Sandra, the customer service representative, was excellent! She made the rental an Above Average experience. I strongly recommend renting from this place and dealing with Sandra.JAMES R.
easy to book, had what I needed, friendly, helpful and curtiousJerry N.
Nothing, Sandra was great.JEROME CLARENCE W.
Sandra and Samara were great. Both were very busy, but made sure to address customers when we came in. They both were very helpful. I would recommend Midgard at 5725 Collier Blvd. Naples Fl. to my friends.Denice C.
The truck was nice, but the office lady was not helpful. I called twice and left a message and asked for a return call about availability of a truck. She did not return either call so two days later I went there to find out why I didn't get any communication. I thought maybe they moved to a different location. She then tells me there is not a truck available for the day I wanted. I asked her why she didn't return my calls two days previous, and thinking I could have received the time and day that I wanted. She said she was busy (yea right). I will probably consider U-Haul in the future, but definitely not at this location.Harold F.
Too expensiveBrittany B.
We ordered a furniture dolly, and a dozen furniture pads, but neither were in the truck when we picked it up. It's a little hard to tell on my Bill if they were removed from the charges. A closer look at the order would improve service, so to be sure everything needed is in the truck, especially when picking up before office hours. Other than that, everything went smoothly, easily, and efficiently. I would definitely use this location again for my moving needs.Kim P.
Truck turn in was quick and easy. Not their fault but I DID NOT receive a receipt emailed to me.frank M.
Very nice service with the employee that helped me.Don R.
Have Midgard Naples listed on the national U-haul website so my pickup location can find themRay C.
There were trailers and vehicles everywhere and no real good way to determine where to leave a truck. I did the best I could to get it out of the way but there was a lot of stuff in the yard and not a lot of room.RICHARD K.
Nothing at all.Harry S.
THE LADY AT THIS LOCATION WAS EXTREMELY HELPFUL GREAT EMPLOYEE GARY WORLD EXOTICS INCGary R.
The hitch for my car was not secured. When I got to the return location they found that the chain wasn't properly attached.WILLIANNE E.
Computer system was down so couldn't finalize my contract. They did after an hour but I didn't want to leave without verification. They offered for me to take pictures and told me they have security camera.Jena H.
It was evident this location does not follow simple covid practices. The van I rented had clearly not been cleaned in some time. Making it worse, the van had a terrible smell. Also of note, one of the two associates that worked there was not wearing a mask.Tony A.
Awesome service provided!John R.
Great NEW equipment. Much better than the competition. Truck space, tie-downs and pulling power were all very good. Truck was loaded pretty good and we were pulling a mini van on a tow dolly and the truck did very well, even in the mountains. The biggest plus was the NEW equipment. Adding TPMS might be a good idea though it wasn't an issue in our case.DAVIDDELL W.
Was overcharged for a U-Haul truck rental! Was promised a refund, but did not receive it. When called the store to question why, the employee admitted that he had made a big mistake, but had no idea how to correct it. Said he would need to see our bank statement in order to correct HIS error. When we refused to show him our bank statement, he said we would have to drive 20 minutes back to the store in order for him to even attempt to correct it. He said he would not discuss this on the phone with me, because I sounded too upset and he didn't feel he should have to deal with that. We were treated very rudely by this employee even though he admitted he was the one at fault. Very unprofessional and unethical! Run, don't walk away from doing business with this store! If I could give this store zero stars I would!PHILIP C.
The representative was very nice Nd helpful.Katina L.
truck could use some TLS steering is roughJOSEPH A.
The associate was supper fast, friendly and professional.HEILYN H.
STOP DOING SURVEYSJOHN M.