Customer Reviews for Midgard Self Storage Athens
(U-Haul Neighborhood Dealer)

531 reviews

110 Cloverleaf Dr   Athens, AL 35611

(256) 233-8476

Hours

  • Mon–Wed
    9 am–6 pm
  • Thursday
    9 am–1 pm
  • Fri–Sat
    9 am–6 pm
  • Sunday
    12 pm–4 pm

Services at this Location:

Contact Us

(256) 233-8476

110 Cloverleaf Dr
Athens, AL 35611

Services at this Location:

Hours

  • Mon–Wed
    9 am–6 pm
  • Thursday
    9 am–1 pm
  • Fri–Sat
    9 am–6 pm
  • Sunday
    12 pm–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Katina S. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Customer did not leave a comment.

Janet W. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
4.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Caring thoughtful and speedy!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

TIM D. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
4.0

Have unit picked up where it Was rented.

Rosemary C. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Woodrow U. 
Rating:
5.0

here is my complaint that I have...even thou I made my Resavation the day before I arrive to pick up the truck, I still had to wait an hour before I was handed the keys... I was the only person waiting. the attended said the truck could not be intered into her computer...even thou I had already made reservations ..Harold Wales

Harold W. 
Rating:
3.0

Customer did not leave a comment.

Bostyn L. 
Rating:
5.0

The lady working here helped me and my son get a truck on short notice.She explained everything to us and walked us through the whole process.She is very professional and knowledgeable about her job.We will definitely use again and recommend to friends and family.

Ronald M. 
Rating:
5.0

Very friendly and helpful staff!

Drake L. 
Rating:
5.0

The rep on-site was extremely jelly and courteous. A+ for her.

Keith H. 
Rating:
4.0

Customer did not leave a comment.

Gabrielle S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
5.0

The tank had less than they said was in it upon pickup, but that's not a huge deal.

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Customer did not leave a comment.

william D. 
Rating:
5.0

Customer did not leave a comment.

Ricky H. 
Rating:
5.0

Customer did not leave a comment.

Sam P. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

The parking area for equipment return was to small to allow the 26 foot truck I had to have enough room to properly park the auto transport.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Nikki and Nita were SO helpful with our truck rental and hooking up the auto transport for us and answering all our questions! Everything we rented was clean. These ladies are professional and super friendly!! Highly recommend this location!

Laura C. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Kanisha D. 
Rating:
5.0

Absolutely perfect!!

MARK K. 
Rating:
3.0

Customer did not leave a comment.

Ethan C. 
Rating:
5.0

Nita and Nikki were amazing. If in Athens…I cannot recommend enough. Also, Amber at their other location is a great resource. Nita and Niki go “above and beyond.” I will definitely use them again.

Ryan K. 
Rating:
5.0

Nita, Nikki, and Amber were awesome…they walked me through every step…I had to change equipment and acquire equipment on short notice….I cannot say enough good things about their help.

Ryan K. 
Rating:
5.0

Nikki is great!

Rhonda B. 
Rating:
5.0

Too bad there isn't a survey to rate the online experience at Uhaul.com and the corporate policies that book "reservations" for equipment only to find out 2 days before pickup that there is no truck available without driving an hour to pick it up in another city. Move your inventory to fulfill reservations.

Kevin H. 
Rating:
5.0

Excellent customer service!! Well done!

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Customer did not leave a comment.

Wendy F. 
Rating:
4.0

Customer did not leave a comment.

Herman S. 
Rating:
5.0

Customer did not leave a comment.

Vandell G. 
Rating:
5.0

The same you did for me .excellent jop.

Jennifer P. 
Rating:
5.0

Attributes that make this location my preferred location for moving needs now - professionalism, courtesy, knowledge, and patience

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Nancy Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Russ M. 
Rating:
5.0

Every step from picking up the truck, to dropping it off, went well. No issues at all. Truck was in fantastic condition.

Douglas M. 
Rating:
4.0

More room to park and hook up trailers. Had to drive around storage buildings to get turned for the exit.

Don H. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
4.0

Location is not the problem, the inability to transition equipment for a single point pick up is an absolute nightmare. Nearly 2.5 hours for pick up at locations 9 miles apart. First trailer had lights that were not working, had to drop and rehook.

England B. 
Rating:
5.0

Everything was great, very helpful, and professional attendants. Thank You

John S. 
Rating:
5.0

Very clean and well run location The employees are courteous and professional.

Douglas M. 
Rating:
4.0

Customer did not leave a comment.

LESLIE H. 
Rating:
5.0

Great group to work with. Helpful. Efficient,

JESSE S. 
Rating:
1.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
4.0

All was good. Don't use excellent over all rate much

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

These people are always professional , friendly and efficient.

JESSE S. 
Rating:
2.0

Fuel charge was incorrectly added after the fact

JOE H. 
Rating:
5.0

Customer did not leave a comment.

HARVEY S. 
Rating:
5.0

Customer did not leave a comment.

CECIL S. 
Rating:
4.0

Check in was good and trailer was in good shape.

GARY N. 
Rating:
5.0

Good experience

TIMOTHY J. 
Rating:
2.0

Customer did not leave a comment.

Corey W. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

OLIVIA S. 
Rating:
5.0

Change the way the survey link works, it was more difficult to fill this out than rent the truck.

Joel M. 
Rating:
5.0

Good service experience.

DONALD S. 
Rating:
4.0

The equipment was clean but it had a tire or something to make drive rough

Kimberly D. 
Rating:
3.0

Customer did not leave a comment.

BARRY B. 
Rating:
5.0

was dirty on the inside and ordered blankets and were not there

Joseph B. 
Rating:
4.0

Making sure the items needed are at the destination at the time it is scheduled.

Danielle H. 
Rating:
5.0

Customer did not leave a comment.

CRAIG L. 
Rating:
4.0

Customer did not leave a comment.

MITZI C. 
Rating:
5.0

Customer did not leave a comment.

DEREK R. 
Rating:
3.0

Your haul app is terrible

Randy S. 
Rating:
2.0

I scheduled for online pick up at 10AM at one location, then U-Haul changes the location with out telling me. Got there at 10am, logged in to pick up the truck and it said I now needed to wait till 12pm till the business opened. Had to sit for 2hrs to pick up the truck. Tried to call U-Haul customer support sat on hold for 1hr and the waits times kept getting longer and longer. I never got to speak to a person. Terrible service, not just from the location, but U-Haul! Another couple at the same location had the same issues as us. I will attempt to use any other brand besides U-Haul next time I need to rent a truck.

BARRETT B. 
Rating:
5.0

Customer did not leave a comment.

CLAXTON W. 
Rating:
5.0

The car trailer was ready to roll when I arrived. The serve rep went over the trailer features and helped me hook up. Return was also a breeze.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

alice M. 
Rating:
5.0

She was awesome!

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

Christina F. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY D. 
Rating:
5.0

Kristen was very helpful in providing us a truck. She very professional and knowledgeable. Thank you Kristen for all that you did to make sure that we had a great moving experience.

JACKIE E. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN S. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Let me plan or reserve on advance for a monthly single day recurring event.

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Debra C. 
Rating:
5.0

ADD MORE STAFF

George A. 
Rating:
5.0

Customer did not leave a comment.

GUY G. 
Rating:
1.0

I rent a Uhaul truck from this location along with two dolly's I paid the original fee of renting the two dolly's But did not receive the equipment they where not on the truck. I also should say I rented it with truck share 24/7 and picked up after hours. So talking to a employe was not possible. To revive the furniture dolly and appliance dolly.I would love a Refund. the truck was overall clean. Easy to pickup using 24/7 just really set me back not having what I paid to have!!

Codie N. 
Rating:
5.0

Customer did not leave a comment.

JANICE W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
2.0

It took me two weeks to finally get a truck, I had one reserved three times supposedly. I drove more miles trying to get a truck than my 250 Mike one way trip. I had no problem where I dropped of the truck very helpful.

Sam C. 
Rating:
5.0

The young lady was very professional

Duane M. 
No reviews have been submitted for this location.

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