Extremely annoying to selection the option for Checkin desk with person instead of mobile check in, only to realize this place has no staff to help except a screen with an assistant via telephone and video. I selected this spot for the in person help, not to do Checkin completely on my phone. Very displeased.
Sarah C
Midgard Self Storage Athens
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Athens, AL 35611
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I did a reservation. I went to pick it up and watched the video's on how to do everything..... It took me ONE hour and THREE people to help me get the U-Haul I reserved. I do not like this virtual stuff but the 3rd person was the charm. She walked me thru everything and waited while I did my part.
Katrina MWhat you can do to improve the customers experience is not charging fees that do not apply towards the customer.
Mary HAutomated processes were very frustrating. I won’t go back to this location. Checking out the truck had way too many digital steps. Checking in was a challenge. I had to take so many pictures in the freezing rain. Very disappointing.
John ZI do not care to speak with someone on a kiosk. Also, not one single person told us we would be charged a $20 fee for returning the vehicle outside business hours (Sunday); NOR or an environmental fee (as small as it was). And, why do I have to pay taxes on something I am RENTING; NOT PURCHASING.
GREGORY R